Fox Service Company

FOX is at it again! Our condenser coil on our Heater-​A/​C went out and we asked about it when the electricians were here. They scheduled a great team– Cary and Robert F. came to diagnose it, then Misael and Rafael came out and fixed us up! We were more than pleased with Fox once again as they did it at a quarter of the price and time that we were quoted by others!

We had an outage in our heat on one of the coldest mornings of the year. A technician came within 2 hours and fixed the problem. Our tenant is very appreciative

Michael arrived as quick as he could (it was Sunday), and was not only very friendly and patient with my questions, he miraculously solved our problem without having to get the city involved! He jerry-​rigged a tool to grab and pull out the item that was blocking our sewer line, causing back-​up into the house. If he hadn’t done that, we’d be trying for days to get the city to our new house with the potential of digging up our sewer lines. We are sooooo grateful for his ingenuity!

The plumber who visited my house was shocked at the interesting sound my pipes made yet it took him mere minutes to locate and fix the problem. While he was there, he fixed another small leaky pipe issue and gave me some advice for how to self-​repair a leaky sink and worn water hammer arrestor. He was fast, knowledgeable, and charged the minimum, affordable service fee.

Showed up on time did good work went out of their way whenever there was a small leak after they finish they came back and repaired it at no charge they made sure that we were happy it was excellent work trustworthy courteous professional

We will be customers for life.
Our very first home purchase came with a host of air conditioning and electrical issues, and Fox Service Company made our little home livable! Although they were not the lowest bid, we chose Fox Service Company to do the work because they were friendly and knowledgeable, and explained everything to us clearly, and as many times as we needed. They also gave us two estimates: a «Must-​Do Now» list, as well as a «When You Can Afford Everything» list. We found it very helpful in deciding how to allocate our limited budget, as well as how to plan for future upgrades. There were no hard sell tactics, and we received their enthusiastic support whenever we decided to choose a less-​expensive option.
For some reason, the air conditioning unit had originally been placed on the roof (by another company), which was not designed to hold its weight. Fox moved the unit safely to the ground, and re-​worked our entire A/​C duct system to make it more efficient and save us money. They also handled our weatherization, which included removing the old attic insulation and blowing in new, better stuff, installing custom-​fit solar screens all around the house, and taking care of all window and door drafts to make our little home air-​tight. They also handled ALL the paperwork to ensure we got the maximum rebates from Austin Energy, and they did not charge us until after the energy inpection.
We received the same stellar service from Fox’s electricians. They re-​wired the garage and parts of the house to bring it up to code, and let us know which repairs were urgent, and what we could postpone until we could afford it.
The real upside of choosing a company that doesn’t charge rock-​bottom prices is that when they discovered unexpected problems (and there were many!), they didn’t stop working to contact us and negotiate a few more dollars out of us. They just fixed the problem and kept right on working. Because we had a firm move-​in date, they worked overtime for several days, including once until 2am! And then they actually apologized for working so late!
Our new-​to-​us little house got us through the Central Texas summer in comfort, thanks to Fox Service Company. We never turned off the A/​C, but we still have lower-​than-​average electric bills, and we got a fat rebate check from Austin Energy on top of it all! We don’t worry about finding more problems in our older house, because we know exactly who to call when we do.
We will be forever grateful to supervisor Brandon Robinson, weatherization techs Chris, Juan, and Roy, and installation technicians Miguel and Obidiah, as well as the electricians, Joshua and Cary. And we will definitely be using Fox Service Company when we’re ready to do our renovations!

Final update.
The customer service Manager explained that the technician overcharged me when it came to the price of the items. So for example he noted that the capacitor charge of $ 185 should have included the labor charge. Similarly for kickstart item. The $ 245 should also include the labor charge.
All in all he agreed to refund me $ 119. It took almost a week for the refund to appear on my credit card. I wish I did not have to go through to fix an AC capacitor!
And hence is the change of rating to 3 star from 1 star.
I advise that if you are going to use the company to actually do some research upfront and do a price comparison. Without a doubt they will be a little bit pricier than of course buying the part yourself and DYI because they would need to pay the technicians The staff … Etc. I think that should be fine if it is reasonable.
the manager was friendly and wanted to resolve the issue and come to common ground.
So is was my experience. I wish it is helpful to you.
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Update:
One of the customer managers called me. Promised me a partial refund. Will update once the partial refund actually comes through with the details.
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Look somewhere else, unless you want to get ripped off. Never again.
The AC capacitor was out. I called them, here is the list of charges:
Kick Start $ 245 (in the market, its a $ 45 part)
Dual Capacitor $ 185 (in the market its a $ 39)
Labor $ 69 (took them 5 minutes to replace)
service call $ 59
Environment charge $ 20.
and in order to get these ‘discounted’ prices, i had to buy priority one service for $ 169.
this is the definition of rip-​off. I am sad about them, as i trusted this company for along time!

Yes, I ended up with a white-​and-​orange truck in my driveway last Friday as two extremely nice and professional guys installed a brand new, high efficiency AC to replace my old, iffy one. This was after the sales-​guy spent a considerable amount of time answering my questions so I could make a good decision. I continue to be extremely happy with my service.

The technician (Aubrey L.) who provided my service was so very professional in describing the problem and how it would be fixed. He clearly knew what he was doing. As far as business transactions go, I cannot think of any way in which my experience and the end result could be improved.
We are long-​term Priority One customers with Fox because of the way we are treated every time whether it’s HVAC, plumbing or electrical service we need.

Great customer service. I used Fox Service Company for an electrical issue. The arrived promptly and told me exactly what needed to be repaired. It was a same day appointment and the technician was very knowledgeable and courteous. The issue turned out to be a bad switch and I knew all the costs before the work started. They are not the least expensive but they do a great job. Highly recommend.

Pay for what you don’t get!
They came out for a yearly service on an admittedly old system we have. After getting lost and knocking on my neighbors door for ten minutes and then calling me to finally realize where they were, two young guys arrived. Were here for ten minutes, said they flushed out my lines, checked everything, basically an 18 point inspection, took only ten minutes, wow! They actually took more time trying to convince me to purchase a yearly inspection plan which, thank goodness, I did not do. Three weeks later my ceiling caved in from the condensation lines that backed up, the overflow did not work, automatic shutoff did not work nothing. Hundreds of dollars of repairs. When I called Fox to talk to them, they said they weren’t responsible. All of the things they checked and said were either clean or operating properly would have kept the condensate lines from overflowing into my ceiling. They said they weren’t responsible.
Go Green Heating and Cooling came out in an emergency call in 90 minutes and made sure everything was working properly and then didn’t charge me.
A few weeks later, a Fox rep called and refunded the cost of our inspection; $ 109. I did appreciate that because the ceiling repairs cost over $ 600.

These folks are polite, professional and are thorough. I feel good knowing that our system is being checked over twice a year by this company.

Had an issue with an AC switching off. Their tech Carlos Gonzales was great to work with. Came out, diagnosed it quickly, and within 30min the problem was solved. Walked me through how to diagnose the issue if it happens next time (condensation build up and a blocked drainage pipe) and pointed out a part that would probably need repair in the next couple of years as a heads up (corroding drip pan). Thank you again Fox!

I’ve worked with Fox many times now, and have been completely satisfied each and every time.
My husband and I decided we would install our new toilet, but it turned out the flange was broken. We were able to call Fox to fix just that piece and then were able to finish the rest ourselves; it was years ago but I remember being very impressed.
More recently I had a leak and had Lee come help me. He was professional, patient, and very helpful. I called to request him again when I had another leak, and he had it fixed so quickly I was hardly late to work instead of having to take a half day off.

I called Fox Service Company to perform a follow up electrical inspection of a house I was planning to buy. Initial contact and scheduling was a breeze and we were off to a good start. They mentioned they needed someone at the house to let them in (since it was vacant at the time) and told me they would show up around 9:30am the next time. They did mention that they would call ahead before arriving. 9:30am rolls around and I still had not received a call. I had taken time off work to be at the property to let them in so at 9:45am, I called to check on their status. It was almost like they had forgotten about my appointment. They made an excuse that my technician had called in sick that day…(then why was I not notified before then that he was not going to show up?). They said they would send the next available technician my way. I was under a tight schedule so I decided to wait at the house. The next technician did not arrive until almost noon — in the end I basically had to take half the day off from work. The technician, himself, was nice, but I would not consider to be thorough. And the quote I received was outrageously overpriced.
In summary, I will never ever be doing business with Fox Service Company.

We’ve received great service from Fox over the past 15 years or so.
This year, we needed an entire new system and decided to take care of all our energy efficiency issues at the same time.
I solicited 5 bids for the following work: new energy efficient A/​C (inside and out), all new ductwork, remove old attic insulation and replace with all new insulation, add solar screens on all windows.
Fox was neither the lowest nor the highest bid. They were, however, the only company that actually bid for exactly what I was requesting. Fox has an extraction machine for removing attic insulation. The other companies don’t and they didn’t want to bid for insulation removal.
Cary Weaver did a superb job from the quote all the way through installation. All the techs Fox sent were personable, polite, and professional.
August was the first full billing month after we had this work completed — and our bill was about 26% lower than last year’s August bill. I think if we change some of our habits, we can drop our energy consumption even lower after these improvements.
My husband and I are happy Fox customers!

As an HVAC technician in serving the Austin area for the better part of the last decade, I was always impressed with Fox. They hired smart techs and did quality work. It was hard to not be impressed with them when they were my competition. That says a lot, to have the respect of their rivals.
I was given the chance to work with them and I jumped at the opportunity to attach my name and reputation to this company. I turned down several other offers, including a higher paying one for a position similar to the one I currently hold. I am not bragging, it’s merely an attempt to shine a light on how excited I was to sign on with this company. They have been around town a LOT longer than most other popular companies on Unilocal.You don’t last this long without being one of the best. Several months down the road being on the inside and I am still impressed. This is a company that cares; both about its customers and its people. They also give back to the community, recently they raised over $ 15,000 to support the Leukemia and Lymphoma Society.
Fox is the company to go with if you want high-​end customer service, highly trained technicians, and ethical management. Period.
A little background on me. I have 14 years field experience and was also was also a senior HVAC instructor at a local trade school. I love HVAC and have worked in a lot of different areas, from commercial to residential and from controls to education. I am a veteran of the US Air Force and the Texas State Guard.

In a word, upsell.
The service technician came out for a routine A/​C cleaning, and proceeded to try and sell me additional components and refrigerant that were completely unnecessary. They then procceded to «find» a completely non-​existent leak. The method of testing to discover this phantom leak was completely inaccurate. (as attested by Temprite, who I do recommend)
I cancelled my service agreement, and ate the loss on the heater service. Didn’t need another pointless sales pitch.

Each time I have used Fox, it has been outstanding. I look for the 3 Fs: Friendly, Fast, and Fair. Fox gets an A+ across the board. I don’t remember the techs who did a/​c service in the past, but the first didn’t charge me and showed me a self-​fix at the outside unit. The next time, we had a problem inside the house and the technician was friendly and solved the problem easily without the upselling other companies pull.
Yesterday, we had Joseph out to look at an outlet. He explained everything and took care of the problem fast. Turned out that fixing that outlet solved a power prob in another rm. Which also highlighted another problem outlet. He took care of that immediately and solved major issues at my house. All for around $ 200, again with zero upselling or inflated charges or superfluous additional «services». The best part… he did it right.
That’s what some reviewers miss. They aren’t going to temp-​fix something to get repeat customers. They get loyal customers from us NOT having to call them out for the same problems. They actually fix things right and, therefore, are the best value for the money because it is money very well spent. I cannot recommend them enough.
Edit: they initially didn’t have an avail tech for a week from yesterday, but offered to call if anything opened sooner. I got a call that day, 30 minutes before Joseph showed up, saying that a tech was avail. I said sure, and (even w rush hr traffic) Joseph was there immediately. They do book up, and there’s a reason for their being in demand. They also do everything poss to get someone out earlier if they can.

Do yourself a favor and get back on Unilocal and find somebody else. The only reason to call them is if your AC goes out during the weekend when the other guys are closed.
Long story short the technician himself was ok, but not an expert. They quoted me $ 800 for a fix that another AC expert did for $ 200 including labor and fixed in 30 mins while we chatted.