Lamb’s Tire & Automotive

Wes is a solid guy but it seems the other people at this store have a hard time helping me out. Very simple things and they talk to me like I am a certain type of stupid. I don’t see myself coming back to them in the future but best of luck to Wes as he has helped me at least twice. He should be running this place. I took my car to get an oil change. They charged me for it and never changed my god damn oil. Not to mention I also paid for an alignment but my car pulls right even worse than before I took it in. You guys are terrible at your job. Do something else.

You Really have to pay attention to what they say they do. I had a surprise where the service I paid for was not performed.

I’ve been a repeat customer for several years and I’ve never been disappointed. Alan & Erik were a huge help today getting my car in quickly for its state inspection and oil cjange. I would recommend this place to everyone!

I LOVE this lambs! The guys are great and always charge a fair price. Plus there’s a comfy waiting area with coffee and TV.

Quick service. I went in with a leaky tire and they fixed it in no time. The mechanic that took care of it was super nice.
I thought that they had lost one of my tire caps because there was a plastic one on the tire instead of metal when he had finished, so I checked with the mechanic. He said it wasn’t on there when he started working on it so I probably just forgot to put it it back on when I filled the tire up earlier that day.
He was nice enough to give me a replacement metal one free of charge.
Awesome!

The guys here really care about your experience. I went in to get a tire fixed and they had to get the tire from a different location. It was about closing time, but they still got my tire and replaced it, staying open longer than their operating hours. I recommend them to everyone for automotive needs.

0 stars. Had my oil changed on Apr 11^th, on my 2013 Hyundai Elantra, by Wes. Jun 3^rd, 7 weeks and 3065 miles later, the oil plug comes out, while driving on Mopac (Hyundai assured me that it is very possible for it to take this long). I’m not a mechanic, so I’m not sure. Southpoint Hyundai tells me I need a new engine. I call Tim (Lamb’s Manager) to explain the situation. Tim’s first words were «there’s a lot of vandalism going on.» I stated no one’s going under a car and loosening the oil plug. I contact my Insurance (USAA) who sends an adjuster out to look at it. Tim goes and looks at my car first, and states he would pay for new lifters. My adjuster agrees with Hyundai, I need the new engine, and takes pictures. I called Tim and explained that both Hyundai and USAA state I need a new engine, and that lifters were unacceptable. I had a rental for 5 days and told Tim I was getting a new engine. Tim stated he would file a claim with their insurance (Travelers). After getting the new engine, Travelers denied my claim stating with the age of the car (2 years old July 1^st), being due for an oil change (65 miles over 3000, even though cars these days don’t need oil changes but every 5000 miles), and no proof that Lamb’s was negligent (USAA and Hyundai both state the pictures were proof). All this was in the official denial letter. I filed a complaint with the Better Business Bureau. The response by Lamb’s then was that I didn’t let their adjuster look at it before I had it fixed. Their Insurance was taking their time responding and I couldn’t afford to keep paying for car rental. I work for the City of Austin, live paycheck to paycheck. Lamb’s is a multi million dollar business. My engine and car rental cost me $ 6,229.31 on my credit cards. I’m still waiting on word from the BBB, and am going to file a complaint with the Consumer Protection Agency, and plan on calling the local TV stations to see if they can help. Stay away from this place, they don’t stand behind their work. I do still hope to get this resolved by Lamb’s, and if it is, I will let everyone know.

Went in for a flat fix. They were very courtesy and fixed it fast. Nice lounge with TV and free K-​cup coffee while waiting. I’ll do more business here.

I spent over $ 850 on a brake job. I knew pretty quickly that the problem was not fixed but I was busy at work and did not take the car back for a couple of months. The second time they charged me $ 350 to make the repairs because I had made the mistake of giving them my credit card over the phone. It turns out I was charged for work that had a lifetime guarantee. When I confronted the manager, he told me he did not know brakes had a lifetime guarantee. I had to have the area manager to call him to tell him his own store’s policy. He would not credit my charge account. I ended up making 2 more trips over to his shop before I got the matter cleared up. What I really appreciated was how condescending their treatment of me was. Obviously, as a young woman it naturally follows I must be stupid despite my honors degree from UT. I have spend thousands of dollars at this shop (no exaggeration because I finally totaled all my receipts and got a shock.) I guess maybe they were right; I was not too bright since I continued to go there, but I am finally smart enough never to return to this repair shop. Save yourself lots of money and aggravation. There must be better places in Austin.

The first time I came here was around 4 years ago. They always seemed very friendly and I trusted them right away. Prices always seemed high, but I don’t know much about cars, I figured that such a friendly group of professional seeming people wouldn’t rip me off. Today I was proven wrong!
I’ve had a persisting problem with my AC and the costs of fixing it were more expensive than my whole car, I soon noticed a vibration and I figured I might need an alignment or something minor. The estimate went well over a thousand dollars and they were ready to charge a long list of new parts including new rim along with a few days of work. I was frightened after a long speech urging me to get it fixed as soon as possible.
I finally listened to a friend and went to see someone else. In a day, both my problems were fixed for under $ 300 and 2 new parts that cost $ 50, the problem was simple.
I wonder how much money I lost trusting these crooks over the years! I put my safety and trust in the hands of people that only wanted money. They made me believe they were genuinely concerned about my safety. I’m very disappointed and never going back.
Beware and get a second opinion if you come here.

They always find something wrong with my car. I go in for a simple oil change and was told it would take 45 minutes to an hour. That was at 9:20am, I don’t get a call, ever. It hits 11:50am. So I called. The guy knows my car is finished but not when it was finished. I get there and they have a quote waiting. I asked for an oil change, not an inspection. That is great you are being thorough, but I just paid 1200 to y’all for my car to be fixed and you give me a quote for the same. Is that the magic number?
Don’t bother, go somewhere else.

Had used them several times in the past to fix my car. I had always received friendly and reasonably priced service. But after my last visit, I will not be returning.
My car had a shimmy in the front wheel. I took it over there to be checked. Knowing it may be the tires, alignment, or struts I asked for those to be inspected first. The new lady at the front desk has a demeanor that instantly rubbed me the wrong way for some reason. She seemed kinda bossy and didn’t listen very well.
They gave me a courtesy ride home (hence the one star). I waited a couple hours and the lady calls me back. She tells me I need new struts, shocks, tires, alignment, balance, blah blah blah. etc etc… all totaling around $ 900. She told me the front tires were showing steel belt and the back ones had bulges. (They were not that worn that I could see.) My bullshit detector is going off but I need my car fixed.
Um…no. I tell her I don’t want to spend that much today. I’ll just get what I absolutely need right now, just the tires and balance. She seemed annoyed at this refusal.
Then in a condescending tone she says, «So I guess you want the CHEAPEST tires we have then?» She quotes me $ 20 more than their website says. She’s beginning to piss me off. Stupidly, I agree to two new tires.
They got it fixed a few minutes til their closing time and she was really put out that she had to stay a few minutes late to take my money. I made an appointment to get the alignment done a couple days later but decided to call Bullshit and didn’t keep it.
I took it to another place. I told the clerk that I had received shady service at «Another Dealer» and the clerk asked me if the lady’s name was «Jane Doe». Yes! How did you know? Apparently I am not the only one to have had this happen. Hmmmm. I wish I had gone back and asked to see my old tires’ condition because I think I got scammed. Be warned.

I am not one to complain, but I just have to write a review about this place. This was the worst car experience I have ever had! The local mechanic shop I usually go to was not open on Saturdays, so I just chose this place because I was desperate to get my car window rolled up (it quit working). I was initially greeted in a very friendly way by the staff, so I thought it was going to be a good experience. I told them that apart from my window, to check my heater that wasn’t working and also my battery light that was on. They said they were going to need to do 2 separate diagnostics for this (RED FLAG), but what was a young single girl to do?! They were kind enough to drop me off at a meeting I had just right up the road (literally 3 minutes away). However, when my meeting was done 3 hours later, they said they would come and get me again. I waited for 30 minutes and no one came to get me. They called and said they had not forgotten about me but were on their way soon. Well, after sitting outside at my church for an hour (and I could see the Lamb’s sign where I was sitting), I thought THIS IS RIDICULOUS! I COULD WALK THERE AND BE THERE IN A FEW MINUTES! So, just as I started to walk on the road to their business, a guy pulls up and gets me. At this point I was on the annoyed side. So, when I got there, they said they had managed to get my window up, but did not fix it because it was going to cost over $ 400 to fix it (obviously they weren’t going to do any work without my approval… as it should be). Then they proceeded to hand me a 2 page diagnosis of everything that was supposedly «wrong» with my car! I felt rage start to boil inside of me because at this point, I knew I was being screwed over. That «inner voice» was screaming at me to get the heck out of there. I looked in horror at the whopping estimate of over $ 3,000!!! They told me that I can apply for a card to put the charges on and pay as I am able. ANOTHER RED FLAG! I am pretty sure that they could tell I was upset at this point. I am not a confrontational person and did not feel like arguing over this. I sucked it up and paid the RIDICULOUS DIAGNOSTIC FEE of $ 200. I got in my car and actually felt like bawling… just because I am sooo tired of what I call «bad apples» that try to take advantage of people. I may be a young, single female, but I have had enough bad encounters with people like them in my life that I now know and can «feel» when I am getting screwed over. They may think I have a large sign on my forehead that screams «I’m a gullible blonde girl and will say „yes, sir“ to anything they tell me», but I can smell a bad deal from a mile away! I got out of there as fast as I could. Just to verify how terrible this place is, on Monday I jetted over to my local mechanic shop (I’ve had a business relationship with these guys for over 3 years now and they all know me!). I showed them the diagnostic sheet and they gathered around, shook their heads in disbelief, and said «WOW!» The owner of the shop said «THIS IS WHAT I CALL FISHING!» (Meaning, they are intentionally looking for stuff that is «wrong»). He then said, «WELL OF COURSE YOUR CAR IS NOT GOING TO BE 100% BECAUSE IT’S A 2002, BUT THEY ARE TRYING TO GET YOU!» In a nutshell, the diagnosis of my regular mechanic was MUCH less. Lamb’s was right on a few things, but the other stuff was unnecessary and petty. My regular mechanic listed in order of priority what needed to be done. There was one diagnosis that was more expensive (that Lamb’s was right about), but my regular mechanic said that it could wait until after the holidays. So… I left my regular mechanic shop on Monday with a bill of $ 465!!! (granted, there are a couple of other things that need to be done, but my mechanic said it will most definitely not add up to anywhere near $ 3,000!!). You know how we say in English «They are a wolf in sheep’s skin»…well Congratulations, Lamb, you have just now earned the title of «They are a wolf in lamb’s skin»! LOL!!!
I love my regular body shop. They actually highly respect young females and make sure that they always tell the truth. The owner of the shop said that they strive for INTEGRITY… something that Lamb’s obviously does not have. Never ever ever again in my life will I step foot in a Lamb’s business. You know that there is something wrong if you have the urge to cry and you feel sick to your stomach when you leave.

I had an appointment for 3:30. I brought my car there at 3:15 for a simple oil change. I said I would return at 5:45 to pick it up. When I returned, my car had not been serviced or even moved. They did not bother to call to me say that would not be doing it. Julian was very demeaning & is possibly the worst example of service management I have ever experienced. I was told no one had time to call; yet, there were 3 people sitting in the office playing on iPads. Please do not go there. Use Midas on research blvd instead, 512−331−5522.

I came to this place to get a light bulb change, ended up paying 720 dollars.
Three hours wait just for a headlamp change. 80 dollars labor fee.
But they did more damage than I imagined. Installation was a mess that the light did not work properly, my battery went dead that evening.
When I returned after a jump start, they asked 90 dollars for a diagnostic test. They also told me I needed a new alternator which worked just fine before. This used to be a very responsible place. I have used their service for two years. The owner must have changed. My wife’s car had to return there several times. I notice there are much less customers than it used to be. I will never go back either.

Short of the story, they price gouged my girlfriend. That or they put 2 gallons of brake fluid in her car (they didn’t). For the $ 40 they charged her I could get 2 gallons of brake fluid at the store, enough to fill about 15 – 20 cars. They also quoted her $ 200 for an OEM replacement wheel (for a questionably «bent» wheel). Too bad the stealership only charges $ 100 direct for them. If you’re marking something up 100% over the dealership, you’re doing something wrong. Their other parts prices were questionable at best. I know these guys need to make a cut to make some money, fine. But 2x to 15x markups? Come on guys.
Their whole list of repairs they wanted to do were questionable at best. I didn’t interact with them, but I suspect this is pretty standard taking advantage of the less knowledgeable. I’d avoid them.

I’m done with Lambs. I have been to Lamb’s on McNeil several times and have consistently received bad repairs. Julian is really nice and gives great customer service but the repair people stink. Sometimes I had to return several times for them to get the repair right They always push this «tire insurance».even when you say you don’t want it. Watch your receipt! Also, they have misdiagnosed my car several times with overblown estimates for new items that I don’t need. My check engine light always goes on a day or two after I leave this place. Ridiculous. I’m now going to Foundation Auto Repair instead. They are really nice and They didn’t even charge me for small things they fixed. They seem very honest. What better thing can you say about an auto mechanic? Lambs? Never again.
p. s. Lambs, I’m still waiting for my refund on the Tire Insurance charge I didn’t want.

Will never go back. Been there a few times, and they always give you a list of close to $ 1000 worth of «estimated» stuff you might need based on your mileage etc. $ 95 to check my check engine light? are you kidding me? advanced auto does it for free!
I only went there to get my oil changed, and for the free tire rotation, which they wouldn’t even do because they said I needed new tires. Yes, they were worn hence my wanting them rotated. So, I should have just gone to my regular oil change place and saved myself a headache of thinking my car is about to fall apart unless I pay them all this money to fix all these «suggestions».

Went to Lamb’s this morning for an emissions test and was told that I needed a $ 600.00 part to pass. I knew this was a lie because I had taken my car to the dealership over the weekend for repairs and inspections.
They guys there spent 15 minutes going over my car looking for ways to take advantage of me because they knew I needed my emissions sticker.
I left went down the street, passed my emissions and I will never go there again.
Don’t trust them.

I used to go to this Lamb’s all the time for oil changes and even simple mechanical work. The staff has always been kind and courteous, and I specifically had great dealings with Dallas and Mike. No complaints there.
My beef comes from a HUGE mistake they made during an oil change that could have done a lot more damage than it did. I’d taken my wife’s 4Runner in on a Saturday for an oil change. If you’ve been to Lamb’s before, you know that they include a tire rotation as part of the oil change package. I had them do so on the 4Runner and picked it up later that morning.
The next day my wife and I were driving downtown in the 4Runner when I heard what sounded like a flat tire. I was already on 183 (going about 65 mph), so I slowed down and prepared to exit. As I did so the sound got worse and worse until suddenly the left rear end of the car dropped from under us. I heard what sounded like metal on metal from the rear of the car, and as I turned to my left to see what was happening I saw our left rear wheel (not tire… wheel) flying past us on the highway. We skidded along for another 100 yards or so until I could get us stopped in a safe place. I got out and inspected the damage and it was clear that the wheel had been freely bouncing around the axle for a while.
We sat with APD for a while on the side of the highway as we waited for a tow truck, which eventually took the vehicle back to the Lamb’s lot (this was a Sunday). I drove up there Monday morning first thing and let them know that I expected them to take care of this with no questions asked. To his credit, Mike was extremely apologetic and gave me no problems. Lamb’s gave us a rental car for the week (at my request), and had the repairs and body work done in short time.
I haven’t been back to Lamb’s, as you might imagine, and I’m only writing this because I feel like people deserve to know what to expect from them. I got an apology, but I never got an explanation. In fact, I was told that the tech who had worked on our vehicle swore that he’d tightened the lug nuts on that wheel. It couldn’t be more obvious that he hadn’t, but I was left with his denial only.
Buyer beware.