Smarter Homes of Austin

To begin with, DO NOT begin construction on a home, office space or retail space without consulting Smarter Homes of Austin. Not only will you get the best results, you will save money as well. I have used Peter and the gang on numerous occasions for sound, sight, lighting, etc and they always have the solution. My biggest regret is not using Peter during the construction of our home, the lighting, sounds system, and our home theater would have been completely different and much better. Even if you think you don’t have a problem or that improvement isn’t possible, you are probably wrong. Call Peter.

This company is incredibly professional. I highly recommend. I had a home theater system installed about a year ago. Everything went smooth: some minor glitches which was to be expected and were fixed right away. I felt like they offered a wide range of options depending on budget which was nice since this stuff can get expensive. Recently had to do a service call and they we’re on time and as professional as when we first dealt with them. Great company and team. Highly recommend!

This review is about one year in the making. I first started working with Smarter Homes of Austin in the spring of 2013, when I had just purchased my home and wanted to retrofit it to become a «smart home». One of the most appealing things at the start was the ability to have a consultation meeting and explain exactly what I wanted from my system without needing to dive into industry jargon. The professionals at Smarter Homes listened to my wish list, which was fairly diverse, and they proposed a system install plan that met my specifications precisely and within the budget that I had set as a firm limit. They were never pushy or focused on the dollars of the sale; their goal was to make my smart home dreams come true. And they delivered in spades.
Peter, Jeremy, and Andrew have a tremendous level of expertise in system design and integration, and the quality of their work showed from day one. Every aspect of the system was carefully planned, implemented with a level of attention to detail that I have rarely seen before. They do not use sub-​contractors for their install work, so I was able to establish a relationship with my system integrator, not just be another faceless customer. I really can’t say enough how pleased I am with the amount of personal attention my project received; Peter and his team have been wonderful to work with over the course of the project.
The work was completed on-​time and within budget, important factors for a large-​scale project. But the area where Smarter Homes stands out from any other vendor I’ve worked with before is their customer service, especially after the sale and installation.
Any large-​scale project retrofitting an existing home will have technical challenges, and Smarter Homes went above my expectation to iron out any wrinkles, be patient with me when I had to ask for changes to the original design, and to work to my complete satisfaction with any hardware or custom programming issues. Whenever a problem cropped up due to unforeseen circumstances, Peter and the technicians from Smarter Homes were right there, working day and night to figure out what needed to be fixed, replaced, or upgraded to get me to the system that I have today, which is exactly what I had envisioned.
If it were possible in a Unilocal review to give six stars, Smarter Homes of Austin would have earned every one of them, and I eagerly recommend them for any Home Theatre or Home Automation project, large or small. You simply cannot find a better, more honest, more professional and more caring group to work with than Smarter Homes of Austin.

Professional, reliable and available. I love these guys and have greatly appreciated the way they embraced me as a client and a friend. I’m a picky guy with high expectations and they graciously have come out to configure, reconfigure and fine tune to these standards. They know their stuff and have done the research to nail down the best products for the best price. No price gouging here. As local business goes they balance the size of their company with realistic expectations, late nights when necessary and they show up when they say they will. Thanks Smarter Homes.

After being heavily disappointed with the customer service at a major home theater store, I started shopping around for another business to install all of the necessary equipment for my home theater. I went to Smarter Homes of Austin on Farwest Blvd, where I met Peter. Right away Peter was extremely knowledgeable and made recommendations based on what I was trying to accomplish. Peter and Jeremy came out a week later and personally surveyed my room making additional recommendations I greatly appreciated. They recommended placing all the the main in equipment in another location which allowed me to add an additional movie chair to the room. They also made recommendations on other equipment issues in other rooms of my house that I did the work on which they are in the process of fixing for me as well.
A week later, they came out and installed all of the equipment. It took them two days. They went above and beyond in my opinion, making sure everything matched the paint and double checked with me on certain things prior to installing. Even the electrician replaced all of the outlets so that they would match the room. When the work was done, the guys walked my wife thru everything and how to use it.
Jeremy came by at a later date and adjusted everything just to make sure it was all working correctly and to the best of the systems ability. A few weeks later, Peter came by as well and spent an hour with my answering any questions I had. I built a back row riser which I had added LED’s to and Peter was able to add the controls for these lights to the universal remote they recommended.
These guys are awesome and as mentioned earlier, I’m in the process of having them do additional work at my house. I’m so glad I came across them and I’m extremely pleased with the work they did and how my home theater room turned out. If you are looking for help with home electronics with personal customer service, search no more… these are the guys for you.

Had a plasma TV, audio, surround sound, and Sonos system installed by Smarter Homes of Austin, off Far West Blvd. Working with the guys was great. My home was being renovated, so I worked with Peter (owner) and Cortland beforehand to select the equipment. They provided great recommendations on products that met my project price point. The equipment arrived before the install date, and they were very flexible in scheduling a date in advance I had selected after I had moved in.
Jeremy and Andrew came out the first day and started the work. The two of them were very pleasant to work with and were patient with my wife and I as we determined speaker locations, TV mounting, and what not. Jeremy had to take off from the job for a couple hours, only leaving Jeremy to work on the project. They didn’t finish the first day, but I kind of expected that as I had my own TV wall mount for the 60″ plasma which they hadn’t installed before. Jeremy is very passionate and knows what he is doing. Andrew is a quiet reserved young man, but knows what he is doing too.
The second day came and Jeremy and Andrew arrived to complete the job. The house was chaotic with other workers around and the AC went out. Jeremy spent a lot of time in the hot and filthy attic working on speaker installation without complaining. The day was getting late, so another guy (name unknown) came to help out, so there was a total of three of them there. This other guy was nice, but I didn’t sense he was a full time employee of Smarter Homes as he needed a lot of verbal instruction from Jeremy. This other guy spent a lot of time talking and story telling, and I could tell Jeremy and Andrew were a little annoyed by it as the two of them were really focused on finishing up the job. I didn’t think the other guy was as professional and I was a little uncomfortable with him being there as it turned more into a social gathering than job. Installation was completed that day, late in the afternoon. Clean up was pretty good, not great. There was a lot of insulation and dust laying around after their work. I spent at least another hour after they left vacuuming and dusting.
Andrew came out a couple days later and provided my wife a one hour tutorial on the equipment, smart remote, etc. He even created a cheat sheet for us too, which is awesome.
Overall, very pleased. I would have rated them a 5 Star, except for my uneasiness with the «other guy» and the fact that clean up could have been better. I’d recommend them to family and friends, and again, am very pleased with the equipment and installation.

Although they offer a free onsite consultation, I had the hardest time getting them to send my original quote (incorrect email, no call backs, corrected email went to Spam for some reason) after contacting them multiple times via phone and email. After I sent one email with two additional additional questions, they still wouldn’t respond to me after 3 business days. I asked for $ 50 off to meet price of the original manufacturer online, they weren’t willing to budge. I felt like I was trying to purchase from them but they weren’t interested in my money.
Not discrediting any of the great reviews, but my experience could have been better.

Smarter Homes goes above & beyond to assist their clients & perfect their services. Jeremy, in particular, is by far the most dedicated, honest, and knowledgeable service professionals I have ever had the honor to work with. His recommendations offered high quality at the lowest cost even though it required more time & effort on his part. He is a technical genius with the personality of a saint. Regardless of the problem, I will continue to call on Peter, Cortland, & Jeremy for all my technical assistance. HIGHEST POSSIBLE RECOMMENDATION.

These guys did a great job with my surround sound installation, TV mounting, and AV components relocation. I’m really picky about things being placed exactly right (spacing, heights, leveling, etc.) as well as the working perfectly. They nailed it. Highly recommended!

Pete at SmarterHomes was great. I noticed their business on Far West and gave them a call to fix a remote system problem on our complicated home TV/​surround system. He scheduled an appointment promptly, showed up on time, diagnosed the problem, and fixed the system for a fair price. I’m glad they’re in the neighborhood.