NTB-National Tire & Battery

The worst place to get anything completed! Was quoted an hour and half for oil change, tire rotation, and alignment. Took 2 hours for JUST an oil change and rotation! Still waiting on the alignment. Today they had 3 workers but was told one worker per vehicle. So why did the guy that worked on my vehicle take a break every 15 minutes?! There’s a new manager every time I go there. Wish I never bought lifetime rotation and alignment here because I rather spend my money elsewhere. Get it together, NTB. Sadly NTB is a corporation, no one cares about customers time.

Just needed one tire from the place. Not even for them to change the tire out. Got there 30 minutes before closing time and the guy told us they shut everything down. We told them that we just needed a tire. Serviceman said sorry were closed. Mind you we were there at 6 30 and they close at 7 00. Get your shit together NTB.

Add another low rating for this store. I made an appointment and dropped off my car hoping to avoid some of the issues other reviewers found. They could not locate the reservation and while I had a friend waiting I had to select tires and redo eve decision I had made on the purchase. It took so long I offered to leave and come bak with the paper. The young lady that helped me was so sick that I think she may have needed to go to the ER. Any manager worth anything would have sent her home or at tasked her with work that did not place the public or other workers to her very active flu. She plodded through the computer issues hitting no less than 1500 keystones just to sell me some tires when I knew exactly what I wanted, and I left my car. I was called when it was ready. When I returned the computer would not allow them to close out my account as an error prevented them from ringing me up. A manager was needed to try to get me a receipt and even then he called tech support to get a work around. He asked me to sit as this would take quite awhile. He was correct and after I finally got to pay and a got a printed receipt I did not look it over, I was just glad to be free. When I got home I realized that the receipt just showed a labor billing of 300 not a tire purchase. Looks like I will have to fight the computer and them to get a bill that will suffice for the rebate. When you add the time and frustration into this and the return trip, I will go to another place. Poor management and the poor the computer system left me very unhappy with the our purchase I made.

Went to another tire store with a national market and was told the nail in my tire (I have all wheel drive) meant I needed four brand new tires that would cost well over $ 1000. Fortunately they didn’t have 4 that fit my vehicle at the time. I went to NTB thinking I needed 4 new tires but Todd at NTB patched my tire and saved me a lot of money. His honesty is very refreshing! These guys will have my business from now on.

Will not be using NTB again. I went there earlier this year (can’t remember when exactly) and had 4 tires done, an oil change and then they also fixed my headlight (for free). I was told that it would take about an hour to get everything done. I was there for 4 hours.
I was recently there to have my brakes done. Dropped my car off around 4pm. They called me several times, I fell asleep so that was my own fault, so they weren’t able to get my brakes done that same day. No problem. The day after that was a holiday so I wasn’t able to take my car in. I took it back the day after that at 7:30 (when they opened) and was told that the first estimate that was done was not correct. The guy changed it. Parts weren’t arriving until 8:30. Fine. Called around 11:00. The lady who answered (Erica) said she didn’t see my car so that meant that they were test driving it most likely. Okay. 1:30 rolls around, haven’t had any calls/​updates from them. Called them again and was told that my car had just been completed around 1:40. Got there to pick it up, asked what all was done (because the guy that morning was blubbering about most likely it was my back brakes, turns out, it was the front). Her response was «You don’t know what was supposed to be done??» Well, yea, I knew what was supposed to be done, I want to know what was actually done. Then she did attempt to have one of the mechanic’s speak with me as he was coming through but when she began speaking to him, his automatic response was «I’m not helping you with anything because you logged me off the computer!» He then proceeded to go outside, walking in circles and yelling still. Looked ridiculous but I was not comfortable asking his name to make the manager aware.
Called the NTB corporate office. Gave them this entire story and everything that happened. Was told that I would have a call back by Tuesday. No call back. Called them and they said that they see where it has been escalated but no response, they’ll have someone call me. Still silent.
Called and spoke with the manager at the location, Jerry. Was told that Adam (guy from the morning) shouldn’t have changed my ticket unless something happened with the part. That was fine, amount was cheaper. Jerry also said that there was no reason it took nearly 6 hours to complete my car with no updates. He was also going to look into what was going on with his mechanic, why he acted like that when the lobby was full of people. He would call me back. Nothing.
Won’t be using them again and would encourage others to find a different, more reputable place with people who are a little more professional.

We came to this place to fix a flat tire. They said 1 hour of waiting time. Took almost 3 hours. And the place wasn’t busy at all. They’re slow and take time to chat and do other stuff while working. First and last time here.

Went there for an alignment on my nissan titan. 4 hrs later when I pick up the truck I noted it was pulling hard to the left. It was 4 days before I could bring it back to them to remove fix it. This time they told me I needed an additional part (camber bolt) in order to get the truck in spec. So clearly I wasn’t in spec last week I asked. No thanks. While I was there I ran into 4 customers that were fuming mad. One said he paid 700 hi Fred and his car still wasn’t right. Pick another shop to work on your vehicles. I learned my lesson.

DO NOT USE NTB BAYTOWN AT ANY COST! Deplorable service with under knowledgable management and staff. I made two trips to this location one with an appointment and one without. My first was without. Even with the mechanic (whom was knowledgable) telling them exactly what was needed since they have no press for a hub bearing and spindle assembly on sight they had me sit for three hours waiting to not even touch my truck. The second with an appointment was just another long wait to be told they couldn’t do the job because they had messed up again. My advice drive an hour if needed to avoid this amateur hour automotive shop, especially when your family rides in your vehicle. Two trips, five hours total and sixty miles later on a bad wheel bearing (catastrophic loss of control if fails) to find myself once again driving home with the same problem, wondering if my wheel will lock up or sheer off.

I went here to buy a tire that I could not find in any other retailer in the Houston area. The prices are a bit higher than the competition like Discount Tire. The service writer Cesar was very polite, helpful, and professional. The problem at this store has to do with the management. They left only Cesar to handle all of the customers who were coming in. I could hear other people in the back who worked there but no one else would help out when it got busy. When I was ready to go the manager finally came out and had a sort of nasty attitude. He was kind of a bully to his employees and was up selling customers. He (the manager) charged me lifetime balancing on the tire when I told him I did not want it. Then he got an attitude and said the one time balance costs more. When I left the store I glanced at the invoice and found that one time balancing was included when you buy the tire. The lifetime balance was an added optional charge. It was not worth the trouble of driving 22 miles to go argue about this. If you are forced to use this store don’t trust anything the manager says and look at your invoice before you leave. Do not ever accept any services you do not want or need. Don’t be like I was and in a hurry.

If I could give them –5 stars I would. The front guy had a bad attitude and the other guys took forever doing absolutely nothing. After about 45 minutes I asked for my keys back and they kept telling me my truck was next. Mind you, the bay has only one other vehicle not being worked on and mine was still in the lot. Five minutes later, I got fed up, got my keys out of the bin myself and took my business next door. Never coming here again. Don’t waste your time.

On Sunday April 29, 2012 my 17 y/​o daughter Megan Harlow, arrived at NTB #796 at 3902 Garth Rd, Baytown Tx 77 521 in reference to getting a right front tire repaired. The tire had a small roofing nail in the center of the tread surface causing the tire to go flat. The flat was noticed immediately and the tire was changed. The vehicle traveled less than a hundred yards on the flat tire. I instructed my daughter to take the tire to be repaired/​plugged at NTB as we ALWAYS have in the past with all are tire needs. I received a phone call from my daughter shortly after her arrival at NTB stating she was told the tire was not repairable because, it was driven on while flat. I knew this was not the case and told her I would meet her there. Upon my arrival I made contact with the Mgr. Edoardo Mallard and tried to explain that the tire was not driven flat and there was no signs or damage that indicating it was. It was immediately apparent that Mr. Mallard was unsympathetic and appeared put out by having to listen to me. He was very rude arrogant and it was obvious customer service meant nothing to him. I asked Mr. Mallard how he determined the tire was not repairable and learned he nor his employees had even inspected the tire for damage but told my 17 y/​o daughter it was not repairable, and the warranty would not cover it. I then asked Mr. Mallard to explain why he would assume it was un repairable without looking at it, and blatantly attempt to take advantage of a young girl who obviously has no clue about tires. Mr. Mallard could not answer the question but very rudely and in a loud tone stated «SIR SIR SIR I don’t know what to tell you» I then asked another employee who was in training to come look at the tire. He met me at the vehicle and pulled the flat tire from the trunk and looked it over. He agreed it did not look damaged from driving on it flat. At this time I observed him as he took the tire to the garage and took the tire off the rim. He then inspected the tire inside and out and even asked another employee to inspect it. They both agreed the tire was fine and was not damaged from driving on it flat. I then observed him inspect the entire tire and found no other leaks or damage. I was told repair would be covered by warranty to come back in an hour. After approx. 30 min I arrived back at NTB and was informed by a smirking Mr. Mallard that the tire was un repairable because he found a leak on the sidewall. He told me it replaced with a new tire that would cost $ 86.00. He went on to say he was cutting me a deal. I could not believe what I was hearing. I told him I witnessed two of your employees inspect the tire for damage and leaks and none other than the center tread tire were found. I asked him if the cameras in the garage were working, I asked that the videos be saved for review because, I strongly believe the sidewall was intentionally punctured after I left the garage. I also informed Mr. Mallard I had recorded the entire nightmarish experience on my cell phone and would be making a formal complaint with BBB as well as NTB corporate. Mr. Mallard then appeared shocked and tried to apologize for the entire incident He stated it was a big misunderstanding and he did not want any hard feelings. I have never in my life experienced or even heard of anything like what me and my family went through today at NTB. Myself and my family have been loyal long time NTB customers for many years but, I will never spend a penny there again and will warn everyone I know about this outlandish experience. Mr. Mallard is a poor excuse for a manager and has no business dealing with customers. His rudeness, and con artist sales strategies have cost NTB my business and everyone else I can warn about NTB. I intend to make a complaint with the BBB as well as looking into criminal charges with the BPD.