Michaels

The WORSE customer service!!! I’m holding my 9 month old baby girl and I’m trying to find my coupons on my phone and the cashier had a snobby look on her face. I asked her if she knew if any of the items I had had a coupon for it… and she just stood there staring out the window into the parking lot and just not helpful. Never smiled… not helpful!!!

I came here looking for Easter supplies for a business. The store was chaotic and poorly organized, and holiday supplies were nowhere to be found. Staff was very difficult to locate, and gave unhelpful, flippant responses.

What chaotic store. I’m sure they have everything I need and more, I just can’t ever find it, or find someone to help me find it. I regularly leave my basket in the store– still full and unpaid for– simply to escape the anxiety that the store generates. Long lines, tiny aisles, crammed shelves, screaming loose children, no employees. Ugh. If you have access to Xanax, take one before you shop.

Just got home from Christmas Shopping and Getting craft supplies at Michaels. I thought the amount was high, the place was packed however, i checked the receipt when I got home, the clerk forgot to remove the 20% coupon. I called to have the receipt credited, but they cannot do it and expect you to come all of the way back to the store on the same evening to fix it. Sorry you goofed so I have to be punished… Not good customer service in my book. Take your time at the register no matter how many people moan or grown bitch and sigh, just go over your receipt carefully item by item, check all of the coupons because they do not give a rats A** they got their money now get out of their store. Next… Also had the same experience with the «Silhouette Cameo CLEARANCE. Original $ 269.99, now $ 179.99» We brought the empty box up as well, go the same line. Would like to see them try harder to make the customer experience a positive one with a lot less hostility. They know that have you by the jingle bells and you do not matter but perhaps, some day, it will make a difference how they treat shoppers…

Yesterday was my first time visiting this location & I wasn’t too impressed with the lack of selection & poor customer service. I was informed that this was one of their smaller sized stores, but I noticed a lot of items were out of stock throughout the store as well. It was difficult to match up sale prices to the correct items with how the signs & displays were set up. It became apparent that other customers had even more trouble than I did with tfhis as I watched t I think in the long slow movinghh&”

Always fun to come here! So many cool stuff and supplies to get. Not only can you get stuff for your DIY projects but they also have lots of home décor items. The cashiers are always friendly!

I am completely appalled by the lack of customer service and professionalism. Today at 5:30PM, I went into the store with my 16 month old son. As I was walking down one aisle, I noticed the Silhouette Cameo on a bottom shelf labeled «Silhouette Cameo CLEARANCE. Original $ 269.99, now $ 179.99» I did a double take, picked up the box and noted that it stated «Display box only». I took a picture of the clearance label to make sure I was seeing it correctly, and placed the empty display box in my cart, as it directed to take to register.
I went to the register to purchase this item. The employee told me that she had to «have someone get it from the cage». Moments later the Associate Manager, Susan walked up, dropped off the older version of the Cameo and said «This is the one for $ 179» and walked away.
Confused, I asked the employee if she could have the manager come back because they are two different versions. (It was like trying to give me an iPhone 4, when you said the iPhone 6 was on sale). Susan came back instantly confrontational. She claimed that they are practically the same and that the original is the one on clearance. Regardless if this is true or not, this is a classic example of false advertisement. To my surprise, Susan kept trying to walk away — as if to say, too bad, it’s this or nothing.
I told her I was appalled with her lack of customer service and that they should honor the advertised price. I asked who her manager is and she replied, «Ron, but I don’t know when he will be here next». Susan then reluctantly agreed to honor the advertising. However, in the same sentence said, they are out stock so she can’t do anything for me. She cannot honor the price at another store, nor can she hold the item when it comes back into stock because they «can’t hold caged items». She kept trying to walk away again.
I was honestly in shock, how can a manager lack such professionalism? I said she isn’t even attempting to rectify the situation. She said «what do you want me to do?» I asked her to honor the price. She told me that they don’t have it so buy it online for $ 269. I asked her to write down my contact info and have Ron call me.
On the piece of paper, she wrote my name, number and «Silhouette Cameo $ 269, wants for $ 179».
Wow. I will be contacting Ron, in addition to Michael’s Corporate Office and Silhouette America.

I frame mostly inexpensive art here when they have good promotions and I can find a frame that fits the piece. I have entrusted a couple more valuable pieces to them which turned out very well. Frame central costs a bit more but is an alternative in this price category. Their frame selection is not so great.

This Michaels is hit and miss. There will be times where shopping here is stressful and time consuming and others where the store is quiet and one can wander aimlessly around with almost the whole store to themselves. Of course if you prefer the latter hitting up the store early during a weekday is a must, but good luck if you have a job with typical work hours.
Anyways…
They often have heavy discounts on seasonal items. For instance, most Independence Day items are now 80% off and general gardening décor is 70% off. Buying after the holidays for the next year can provide huge savings. There is also an ‘as-​is’ section is the back left corner of the store with good discounts on potentially damaged items.
I’m usually here with the intention to buy one item that I can’t find anywhere else which results in wanting someone to lead you directly to that item. This is a huge issue in this store. Finding an associate to help you locate something can take just as long as locating the item itself. They are often no where to be found.
Checkout lines can be long during peak hours. Use that time to pull up coupons on an app for better savings. I use GeoQpons as they always seem to have coupons for Michaels. I did have a very nice associate at the checkout counter last time I was here. My phone was having problems and died right as I was pulling up the coupon and she gave me the discount anyways.

This is my neighborhood Michaels.
I have spent much of my life in Michaels, first with my artist mom who framed all her own art but got mats custom cut from them, later with crafty friends (quilters and scrapbookers) and more recently with my very crafty child. She
make herself things. Her two bedrooms are stuffed. I’m not so crafty. Really I like to decorate with beautiful things other people have made.
Well, ok, so occasionally I think I am crafty too but I rarely finish anything.
Its a character flaw.
I cant give this outpost four stars. Its often quite hard to find help in here and when you do find someone its not always pleasant. I think they overwork and underpay their staff and they need to fix it. Also the one time they (very expensively) framed three prints for me one of the inner mats was wrong and every time I see it on the wall (because I didnt notice it immediately, I was stuck with it) it makes me mad. Ugh.
To give you a rundown of what we saw on Friday night from 7 until they closed at 8: stickers, craft books, minion coloring books, storage bins, fake flowers, candles, cake decorating suplies, beading materials, crayons and markers and paints, picture frames, wall art, wall decals, thread, doll clothes and shoes, flipflops, water bottles, candy, wooden letters, etc. They still have my black wire Eiffel tower jewelry holder that I got last year. Same price.
My kid has been a little too plugged in since school got out (the broken arm not helping) so we came here last minuteish on a Friday night so she could choose little wooden stuff to paint over the weekend. These things are cheap. A hinged box and a Victorian house and some cheap brushes and a few inexpensive bottles of acrylic. I also got a cute sunflower bin ($ 5) to store them in and bought myself some art supplies to try my hand at acrylics on canvas for my new single lady bedroom.
What? Maybe this time I will turn out to be crafty!

I can find all my craft needs there but especially like they’re framing department. They’ve done beautiful picture framing for me and the pricing was mid-​range. I’m so glad they are located in the Tanasboune shopping area — good location!

I’ve been to many Michaels over the years and do expect to see some of that chaos; misplaced items, sharpie markers being tested on other nearby displays, stock paper placed in the wrong bins… but this one is very unorganized all the time… I hardly find what I am looking for and if/​when I do it’s the last one/​or has been tested out before I get to it. Employees are always nice and very helpful.
This Michaels lacks:
Fabric, no quilting to be done, or aprons to be made. No seasonal house decorations or ornaments, small isles, and seems like they do not offer community classes. I might be wrong but I don’t ever see any promotion for cake making courses like Jo-ann’s.

I am pretty disappointed with the selection of this store; they have pretty much all the types of craft you could want, but very small selection of each. Basically, you will go in and find the few aisles, find *almost* what you were looking for, but not exactly, or not close enough. The biggest selection they have is of frames, and way too much of the store is dedicated to seasonal decorations. I come to a craft store for craft supplies… not really decorations. Now, I don’t mind seasonal make-​it-​yourself decorations, but most of these are pre-​made and way overpriced.
Also, organization is in serious disarray. It must be a very busy location, because items are kind of strewn about everywhere and colors/​types of items will be mixed around the aisles. Not their fault they have shitty customers that do that, but it’s a pain in the ass when you’re looking for something in particular and it’s moved by someone.
Also, the aisles are pathetically small. I can’t get past some areas if a person has a shopping cart. Seriously, I never even have a shopping cart and I can’t get past someone who does, I have to trek through another isle and back behind them just to see the rest of the aisle. Or I could suck my belly in and awkwardly squeeze past… but I’m not really here for Yoga.
Employees are fine, but the lines will get long and they’ll take far too long opening another aisle. By the time another aisle will open, the line is already almost gone.
I think I’ve come here over ten times and actually walked out with something four times. Of those times, two times was the item I was looking for, so… I guess if you can’t find it anywhere else, this store might actually have it.

Eh. I was in a bind to find a boa for the bow ties and boas event and remembered I’d seen some in here. This location seems sort of messy, but I don’t know what other «catch-​all» craft stores there are around here. We don’t have Hobby Lobby here, do we?
This place serves the purpose, I guess. It’s not my favorite, but it’s close to my house and every now and then they have sales. We bought a poster frame for my son’s TARDIS poster and got a free one, for example.
While it’s not the best craft store I’ve been to, it’ll do.
I hate those loopy checkout lines, by the way. I feel like a Temple Grandin cow. Moo.

Always out of stock on paints because they take forever to order more. There are never enough cashiers, I ended up placing the item I wanted on the counter and walked out after 15 minutes waiting with only one person in a register and no line. The staff is helpful on the floor and they have good coupons occasionally as long as they are honoring them, which isn’t always.

I didn’t get a chance to check out the store too much. I walked in and found an employee at the door and asked for E6000 glue. She was nice enough to walk me over to the aisle and show me where it was. Thank you for not telling which aisle it was and abandoning me! Just like that I was and out of the store. If you have a smartphone, always check for coupons!

I am not a regular customer of Michaels. I have been in a few of them here and there with most of them being newer locations. This particular location seemed very dated and disorganized. Granted it was the week after Christmas and I understand that retailers get raped and pillaged, but this store appears to have been a disorganized mess even before the holiday rush. There was no rhyme nor reason for some product placement and the majority of the stock was just piled and dumped on shelves and bins.
This place reminded me of one of those old hardware stores that has everything that you could ever want, but only the old proprietor knows just where that illusive part is located in the inventory.
The cleanliness vibe was that of an old California K-​Mart from the 90’s before they bit the dust. Most of the staff were pretty frumpy and unpleasant. Some of their name tags were literally written on a strip of masking tape. Umm, aren’t there craftier ways to make a name tag, especially considering what type of store this is supposed to be? Just a dismal and depressing place.
The clerk in the framing department was very friendly and helpful (the only one that smiled and was pleasant) and even gave us a coupon for future use that would work out to be a better deal in the long run on a project that we inquired about. Many employees wandering about, but not really organizing anything. With the obvious security cameras, dummy domes, monitors, etc., I got the feeling that the employees were out there as loss prevention. They all seemed to have an agenda while patrolling around, but asking customers if they needed help finding anything in this mess of a store was not one of them.
The online coupons were helpful, and my friends were happy with their post holiday clearance finds. Many items seemed to be a bit high to me for what they were, but I really think the grime level and disorganization made everything seem out off kilter here.

Worst Michaels ever. Been in a few times and all of my experiences are bad. Even called corporate. Nothing changed. It’s the busiest week of the year being Christmas they could have had more than 2 people working. I won’t go back.

Michael’s has definitely made some improvements over the last few months! They’re regularly well-​stocked again with a good selection for every craft. Gone are the days where I can never find my crafting staples, I can count on Michael’s again to have what I need at a good price. I do prefer the other location in town, but I’m very glad that this location has stepped it up a bit.

It’s the Ikea of craft stores. Ikea’s products are oftentimes criticized cheap and disposable. Well, so are the materials when making craft.
You turn crap into craft. It is as simple as that.
They often run sales and run occassional coupons so your palm fronds come a lot cheaper than what it usually is.
It usually looks jaded due to lots of traffic but the staff cleans them up fast. Minus one star for them not fixing their entrance door.