Stark’s Vacuum

When my recently repaired vacuum cleaner conked out for good, Rick was very helpful and provided great customer service. I’d definitely recommend this shop for repairing a used machine or purchasing a new one.

Joshua helped us today and he is absolutely awesome! Very friendly, professional, great service, and quick as well! Did a very thorough job on my grandma’s poor, probably 10 year old vacuum. Got it going again like new! Thank you so much!

Great service. I walked in and was promptly greeted. Dwaine was great. He came out to my car grabbed my dyson and discussed my options. I ultimately bought a newer better version. He even put my old back together for me (I took it apart) no charge. I also like that it’s a family owned business.

This place is top notch. I have purchased at least three vacuums over the years. We have a small portable simplicity and a larger simplicity — excellent US-​made machines — and an older royal that is still going strong after 25 years. With the most recent model by simplicity — we decided to add the service plan so we could bring it in every couple of years for a tune up. We are very happy with service on our machine — it came back looking shiny and new– and we like the quality lines they carry. We’re even more happy with the very courteous, professional service. Our loyalty is with Starks.

I bought a Miele vacuum from them many years ago, and the hose on it just broke. I called to ask what I should do. They said, «Bring it in to any of our locations!» So, I brought it in thinking I would be vacuum-​less for a few days to a week, which would have been so bad as I use my vacuum all the time. Before I even got out of the car, someone was at my car getting it for me out of my trunk. They brought it in, and before I could even finish explaining my problem they had already replaced the hose. They offered me a 20% off deal to buy a greater quantity of vacuum bags, and I was out the door in probably three minutes. What great guys, great service, and a great experience. I am really impressed. They have tons of vacuums in there, I saw them as I was leaving. Don’t go anywhere else for your vacuum. This place is the best.

Excellent customer service and wonderful rug cleaners for rent! I could not be more pleased with this business!

These guys are such gentlemen. Help unload your vacuum and inspect it without an appointment. They could teach customer service classes to the rest of Portland Metro!

When I bought a home in 2002 I shopped around for the perfect vacuum and bought a Simplicity from Starks. It wasn’t cheap. I think I paid nearly $ 300 for it but it was worth every penny. Starks recommended several vacuums and let me try as many as I wanted.
I’ve taken several vacuums to starks for repair over the years for my employer (and always tried to talk my boss into a simplicity but she always wanted to stick with «known» brands.) Starks always had good service and quality repairs. In fact I don’t remember ever having a repaired unit fail again.
My Simplicity vacuum has served me well for 13 years. Earlier this year, I snagged a great deal on a nearly-​new kirby, so I figured it might be time to retire my simplicity even though it still works great. Sadly, the kirby lasted less than 6 months cleaning the same carpet my Simplicity kept clean for 7 years.
Fortunately, Starks carries the part I need to fix the kirby, and if necessary, I know I can take the kirby there for repair if I’m unsuccessful at fixing it myself.
For now though, I’ll keep using my trustworthy Simplicity.
No matter what your budget or cleaning needs, without a doubt– Starks can help you out.
:-)

One thing I love about Portland… all of these speciality shops! Our Dyson needed a new part so we took it up to Stark’s. We were met at our car by an employee. He took our vacuum inside for us and directed us to whom we needed to speak with. The associate immediately grabbed the part we were needed and even installed it for is right there! Fast and friendly… way to go Stark’s!

On search for a good vacuum, my husband and I, researched various vacuums online and in stores. We looked at canisters, stand ups, and went online to look at reviews to see what others were having good luck with. We ended at Starks vacuums on beaverton Hillsdale, recommended by a friend, and were skeptical in whether they could help. We were proved wrong. We were both impressed with the great service and thoroughness. The salesman, Reide, who helped us took his time explaining all pros and cons of the vacuums we were interested in. We received the best service and left with a GREAT vacuum. We recommend them to anyone looking for knowledge on vacuums.

Brought my Simplicity vacuum here for service and everything went well until it was time to pick it up on the day that was specificed on the contract by the staff there. Quite frustrating to be quoted a day and then not have your equipment ready for pick up.

I have been a long time believer in Stark’s. It was a place I could walk into and feel like I was getting the best treatment from honest people and an honest company. My latest experience has been fairly disappointing. I was told that to examine my vacuum that it would cost upwards of $ 80 and that it would take 4 days to fix. I go in today, the 5^th business day they have had my vacuum and they inform me that it won’t be fixed till the following Tuesday. I let the clerk know that wasn’t what I was told, that I was told it should have been fixed yesterday. Too bad if we to have company over this holiday weekend, instead I was told that I need to wait for a phone call and that maybe it will be fixed by Tuesday. Stark’s, you’ve really disappointed me. You’ve wasted my time and are costing about a third of the cost of a new vacuum. I hope the old Stark’s mentality can come back and that customers are treated better moving forward.

My most recent experience with Stark’s was with the repair side.
After 3.5 years of use, our Dyson developed a problem and needed to be repaired. The folks as Dyson support sent me to Stark’s to get this issue resolved. The problem appeared to be a simple loose screw, but since it was under warranty, I opted to take the unit to Stark’s for the repair, rather than tackle it myself. The guy at the repair counter was very familiar with the problem my Dyson was having — «it happens all the time». I was more than surprised when he then told me it would take a week — a week to tighten a screw? Surely he’s simply being cautious, and I’ll have my vac back in a few days… right?
Wrong. I received a call a week later informing me that they needed to order parts. This was odd, since such a reputable repair show surely stocks parts for such a common repair, especially when they are repairing the volume of Dyson’s every month the repair guy claimed they did. I was also annoyed they waited until the day I was supposed to pick up my vac, to even diagnose the problem. Repair Shop 101, you triage incoming repairs to determine if you need to order parts. It’s a pretty simple concept, but one that is not employed at Starks. Adding to the insult, I was told it would take 2 weeks to order the parts.
Two weeks to order parts? When I can order the part from
, and have it delivered the next day, this is crazy. I shared my concern with Dyson support who promised to help expedite the parts order.
2.5 weeks later, Stark’s has had my vac for 3.5 weeks, it’s still not ready to go. According to Dyson Support, Stark’s waited almost 10 days to order the part. So first they wait 7 days to look at it, then they wait another 10 days to order the part? Is it any wonder the vac is still broken after 3.5 weeks?
I had enough, and picked up my broken vac. The company I bought it from 3.5 years ago stood behind the purchase and gave me a full refund. I have a brand new vac (not a Dyson), and a clean house once again. Starks will never see the new one.
My prior Stark’s experience was ~3.5 yrs ago, when shopping for a new vac. The experience with their sales staff left me feeling like I needed a shower. Maybe the hard sell works with some, but we left to buy a vac somewhere else. ick!

My wife and I bought a carpet extractor (cleaner) from Costco two years ago. I thought it seemed like cheap plastic but… how often would you need to use one of these things anyway, huh? We’ve used it a couple times. It did OK. We have a dog and sometimes he «downloads» at inopportune times and places. Three weeks ago my wife brought coffee up to me on a Saturday morning and placed it on my nightstand. Yep, Mr. Clumsy knocked it over. I rushed downstairs and grabbed the extractor and took it upstairs. Didn’t work. Made noise. Did nothing. She took it to Starks for repair and the guy was completely honest…“we see these things all the time. I can repair it for you or sell you a new one for a little more than the cost of repair”. She chose the latter and brought it home. I was WAY skeptical and told her she’d been had. Its a ROYAL. I know they make good vacuums. Little else. The thing is solid as a tank. A bit heavy to maneuver but boy does it do the job. Its also easier to fill and clean than any carpet cleaner I’ve dealt with. Plus, cleaning the brushes is super easy. I hope it continues to do the job. It definitely does better than the Costco deal right out of the box.

Suck it!!!
Over six years ago I bought a crazy cheap vacuum from Target. It does the trick.
I’m pretty committed to my super cheap vacuum. I have a cat that sheds continually. So, I really don’t see the point in buying a million dollar vacuum, when I know I’ll be sucking up fresh fur every other day.
My super sucky vacuum is bag less but uses a filter. Said filter fills with CAT fur purrrdy quick. This requires a new filter about 3 times a year! Sometimes more. They’re only $ 10. Which is great.
Starks continues to carry my filter. I’m pretty thankful. This lets me stretch out the life of my cheap sucky friend.
This place is awesome. Customer service is impeccable. I don’t always remember my filter number. Too many numbers in my life. So, the different guys at the counter and I do this dance. Where, I describe in words and hand gestures, what my filter looks like! They run back and forth behind the counter bringing out different filters to determine which is the one I need.
I guess they really should keep the filters where the customer can check them out. But, then I wouldn’t get to do the dance I do with my guys at the counter. Sometimes I get pretty frustrated and doubt the chosen filter is the right one. The guys remain super chill and ever willing to please!!!
F15. I’ll never forget it now!
Thanks Starks!!!

I went in to purchase a replacement vacuum and wound up purchasing a Miele (the sales person insisted that it would have greater suction and be trouble free). I also purchased the 3 year maintenance program. In the 2 years I’ve owned it, it has been trouble. When I did bring it in for repair (suction issues), the repair department called me a week later, to let me know it was ready and NOTHING was done. You’d assume that they would dislodge/​tested before returning it to me. I got home and had to take it back. When I informed them that it still had suction problems, no apologies, and they took 5 min. to fix it. We don’t use it very often (we ended up purchasing another vacuum) and when I brought it back, they charged me since it was out of the maintenance «norm». Not a good experience at all. Period.

I didn’t even know this store was here but found it in my quest for a particular vacuum belt. I walked in with my broken belt and they immediately know what I needed. I was in and out in less than 5 minutes with an extra belt so that I would have one on hand in the future. Awesome!

I first found Starks after my vacuum stopped working (vacuumed up some pine needles) and figured I should look into getting it looked at before rushing to Target to buy a new one (my usual plan of action). Turns out, it was pretty easy to fix. The tech at Starks checked it out while I waited, sucked out the pine needles that were jammed in it and gave it back to me; free of charge. Saved me a couple hundred dollars for sure!
I’ve also taken a carpet shampooer to Starks for service after some rubber bands broke inside of it. They charged a small fee, which I was glad to pay, and got it back to me the same day.
Great staff. Great service. Highly recommended.

My five year old Royal vacuum (second hand, even) wasn’t feeling well — in fact — it wouldn’t *do* anything except light up that the bag was full, despite new bags. It was pretty banged up, and I figured, «Well. Time for a brand spanking new $ 300+ vacuum to combat pug hair…»
I brought it into this location figuring I’d have to leave it, get a call in a few days that it would be some exorbitant cost to repair, and that would seal the «new vacuum coming home» deal. Instead… they plugged it in and went, «Hmmm…» and disconnected the hose, and went and sucked it out with some special, high-​power device… and voila, the stupid thing was working again. No warning lights, no issues, nothing.
I bought a new filter (which it DID need) and went on my way — out of there in 15 minutes with my vacuum, that while still banged up, is back to working like new. No hassle, no lies about needing to spend a fortune on repairs or new parts or a new vacuum, just a quick little cleaning and I was on my way. AWESOME. I’d drop in there any time for help in the future, extra vacuum bags… and some day, a new, shiny vacuum. But apparently I won’t need that for a while! YAY!

We love Starks! We purchased a very heavy duty carpet cleaner from them when we got our first puppy about 10 years ago and it is still going strong, great machine although they don’t make them anymore. We buy all our carpet cleaning solution and bags there as well, if it exists they carry them and their prices are competitive.
After going thru about 7 vacuums over the years purchased from Costco I drug my husband to Starks on a Saturday determined to get a better vacuum. The folks at Starks know their stuff and after testing a few, I wanted something light and easy to maneuver with hose attachments on board they recommended a Simplicity Vacuum.
I had no idea Simplicity made vacuums but they make very nice vacuum. They are however not cheap, the one I chose was well over 600 bucks, but I expect it will outlast me. That is the sale price so I cant say how much it is regularly. It is a dream to use, seriously! I never thought I would enjoy vacuuming so much. My cleaning ladies love it toooooo,