The Riverhouse Hotel & Convention Center

Stayed here for two nights in September. The stay was not quite as expected for the price of rooms. Night 1 arrived to find the parking lot closed had to park in the restaurant area and then pack all of our bags to our room upstairs. Quickly we noticed tons of food trays and laundry strewn across the walls in the hallway along with the large linen carts full of soiled laundry. So we get to the room and decide to hit the treadmill and some weights in the gym but no sorry closed for remodeling, then we’ll swim and hot tub, nope sorry, the indoor pool and spa the same story closed. The decent thing to do here is to let people know when they call to make a reservation that these advertised amenities are not going to be available, you never know if they offered us ½ off our stay we may have taken it any ways. Last but not least we attempted to get a late check out on Sunday. Big fat no! from the front desk, a big group is coming in so they just cant do it I was told. We stayed at a restaurant till around three and never saw a large group arrive? I left a comment card with my displeasure noted and asked that the manager be given the card. No contact no phone call nothing? So I’m left to leave my comments here and Facebook. Its a very dated hotel and I believe the prices are not reflective of the quality in service, amenities and quality of rooms.

Been coming here since 1979 and still the best steak and lobster in town… and Love the River view !!!

I love me some Riverhouse Hotel and Convention Center! I’ve been visiting here for about 10 years for work trips, and while located in an «interesting» part of Bend, the location is actually pretty sweet as it’s the only hotel that banks on both sides of the Deschutes.
The convention center was added about eight years ago, is modern, and a great place to hold meetings and conferences.
Now…onto the hotel…
I’ll admit it’s a bit dated in that early 80’s mirrored on the ceiling sort-​of way, but the rooms are spacious, clean and comfy, and the service is on point. And, I can’t emphasize enough how awesome having a hotel room with a balcony overlooking the river is in this town!
On a recent visit, I learned they are planning to completely renovate the guest rooms in the next few months, and are expanding the restaurant to more accurately reflect the Bend brewery and river lifestyle. As soon as the renovations are complete, I will be visiting again to assess the new and improved Riverhouse.

We stayed at Riverhouse during our recent honeymoon on Bend. Just left today. I work in travel so have pretty high expectations and often disappointed, but I was thrilled with our room and the service. We could not have asked for a better honeymoon suite. We booked a Spa room that had a nice big two person jetted tub right by the king size bed with mirrors around it (which didn’t look cheesy at all), a wood burning fireplace (with Duraflame logs supplied) and a balcony with two chairs overlooking the Deschutes river to drink the champagne they gave us. It was heaven listening to the river at night & the fire made it so romantic.
The only slightly negative thing was that our room did not have a phone and cell reception was bad, and even though we advised several times, did not get one. Also, our toilet was broken the entire time so we had to remove tank cover and manually fix it every time we used it. I think they would’ve sent someone to fix if wet had been more insistent… after second time requesting, we decided it was no big deal and still 5 stars as everything else was fantastic. They also gave us two free drink coupons for first night on the bar, free breakfast (which was pretty basic but nice to have each day and drive was friendly), free wi-​fi, discount golf at nearby Rivers Edge, nice comfy robes in room.
We will definitely be back for our 1^st anniversary!
Oh, also, we had dinner at Crossings on our first night and food was great, but service was even better. I can’t recall our servers name but I think he was originally from Romania. He gave us a lot of local tips as well as just fun to chat with!
Thank you Riverhouse for such a memorable honeymoon!

Nice amenities. Our room was lovely, had a fully furnished kitchenette and a Murphy bed and a decent view of the river. The hotel has clearly been around for a long time and could use some cosmetic improvements (the outlets and some of the appliances were older than expected). Overall a good experience but a bit pricey.

Another 4-​star rating for this hotel and restaurant! Our room was huge, in great condition, and had a view of the river. Dinner was good and included a complementary drink.

Great stay. Wonderful setting. Amazing service and second to none complimentary breakfast.

Pros: next to the river, has pool tables, hot breakfast included, refrigerator in room, shower head is awesome, bar on premises.
Cons: run down (looks like it was really nice 20 years ago), room service is only from 5 – 9 pm, no movies on demand (they offer a dvd library and player but when you go to get a movie there are at most 40 and they are all old), water in shower takes minutes to get it right and then changes back and forth while your in it, towels are like the motel 6, wi-​fi is spotty and drops you often.
Given what we are paying ($ 247 a night) I would not stay here again. It looked really nice online but not as advertised. You can get A LOT better place in Bend for the cost.

Great room with its own fireplace and jacuzzi hot tub. One of the best shish kabob steak skewers ever, and complimentary drink tickets upon arrival. Highly recommend.

The only reason I went down to 4 from 5 stars is the service at the restaurant. They told us to seat yourself, so we did then 3 more tables sat after us and were helped and 2 other servers came to the tables next to us. After more then enough time passed I finally asked for help and they said oh it’s because it’s so full out here. Well… I made eye contact with you twice so ok. Then when the server came she wasn’t even a little friendly. I’m a server, I know how it works. Other than that, I can’t believe the bad reviews saying its out dated. Our room was so nice with a fireplace and spa inside and the view is to die for! The man at the front desk was friendly to us! With a great view of the river and easy access to parking, walking trails, and shopping I would definitely recommend staying here just avoid the lounge.

Checked into this hotel for a two day business trip with my girlfriend, we were immediately greeted by Brook who was very helpful and sweet, she got us checked in quickly and gave us a review of the services breakfast hours and run down of the grounds and facilities. Her service was 5 stars.
Must say overall I’m very impressed with this hotel, rooms are cute and on the river. I read some other reviews and thought it was odd for some of the not so great reviews. Nothing in life is perfect and those that expect that will always be let down.
This hotel is cute, the room is awesome and the staff are superb and we look forward to a few beautiful summer days in Bend. Thank you!

Stayed here on the last leg of a family vacation and was very disappointed. Upon checking in the staff was rude. They gave my husband a hard time because the room was booked in my name. We never had this problem at the otehr hotels we stayed at during the vacation. She also gave him attitude about booking through Expedia. Upon entering the room, we found that one of the lamps flickered, there was trash still in the bathroom trash can, the towels had rust stains and the bathtub had stains too.
The room was also expensive for what you go. We had a queen room and the bed seemed more like a double. To be fair, we did not ask to be moved to a new room, which I am sure they would have accommodated. By the time we noticed the issues, we had unloaded our luggage and our 2 year old after a 6 hour drive.
The best part was the DVD player. There was also ample hot water. The desk and chair were also nice.
I would not stay here again if I return to Bend.

So many irritations!
1. THIS IS NOT THE ROOM I BOOKED. Not only was it not ready at check in time it’s NOT the room I booked. Don’t tell me I’m wrong when your phone agent CLEARLY fucked up. Thank god I don’t have to dispute this charge because you at least charged me correctly for this sub par dwelling.
2. Why do I feel like if I sneeze this building is going to catch fire from shoddy wiring? Because it is. The outlets are what I call «slutty» …because they are so loose! Nothing you plug in is going to stay in them, so smash your iPad charger in with the table so it stays. Also the lamps don’t care what level of dimness WE set them at, it’s time for a strobe light party!
4. This bed is one good plop from crumbling to bits, so don’t try and roll over… The squeaks might wake your neighbors… In Portland!
5. Children, children, children… Everywhere. Running through the halls ghost knocking on doors (where are your parents?). Children running a muck in the parking lot during the busiest time without a care in the world that every other guest is trying to park! Children running around in the adult lounge. Children unattended and being wild hideous animals while their drunk parents sleep by the pool (with glassware, which is against ALL pool rules EVERYWHERE). Little Susie is practicing her handstand on the edge of the hot tub and kicking your face! So relaxing! Where is her mom?
6. Want to take a soothing bath? The plumber must have stopped at some of the amazing breweries in town because you have to run the shower head to fill the toddler sized tub, full sized adults beware. Maybe he was too busy smoking the green.
7. Where is the WiFi? We were told «it just stopped working a few weeks ago.» How about you call Geek Squad and they fix it? Duh.
Even the coffee pot is 400 years old, so makes sure ALL room guests have risen from their slumber before starting to brew up your cup… You might frighten them, it sounds like heavy thunder overhead.
Sadly the best and only draw to this place was the river view rooms (which he careful… Make sure that if you ask for a fireplace room, you get one)
The customer is not always right here.

Check in was guaranteed for 4pm, was finally allowed into a dirty room at 6pm. The guarantee was only valid on non-​busy days as I was told «sorry there is nothing we can do» by the manager. Nothing like waiting with a 5 year old for 2hrs to get a dirty room. Then was told the service staff had left for the day, I could have my money back and find another hotel if I wanted.
Breakfast was free, which consisted of mushy eggs and no other options for a vegetarian. Asked to order something and was told the kitchen was closed because it as so busy.
For a place focused on tourism it seems like you would plan on busy periods and good customer service, not bad service when you get busy.
I will not be back, barely able to leave fast enough!

I didn’t give then one star because of location and the river view. But that’s the best they offer. The rooms are dated and just don’t feel clean enough, uncomfortable beds, mold in the shower, no wine glasses in the kitchen room, older TV’s without sleep timers, cracked glass at the bar, uncleaned shrimp appetizer, mediocre guest breakfast with powdered eggs, hugely overpriced dinner menu, the jets in the covered/​indoor spa didn’t work and the outdoor spa was tepid at best. This place was special once. But I’ve stayed at nicer Best Westerns. The Shilo right next door is a little nicer and a bit more affodable. They need to make some major improvements.

This wasn’t my first choice to stay during a recent business trip but as it turns out Bend is a popular spring break destination… who knew?
Overall, this place has the vibe of a Red Lion from the 80’s that’s been renovated a dozen years ago and been kept up. My room was clean and spacious. It had the usual amenities such as a mini fridge and coffee maker. The bed was extremely comfortable and the TV was high quality. The bathroom was large and the hot water was scalding (seriously, watch your kids).

Candidly, given that Riverhouse is around the same price as the McMenamin’s St. Francis School which has more character, better location and amenities, I would normally give this place a 3 star rating. What impressed me however was the customer service. On several occasions the staff went at least a step above what I expected. When my gf ordered a desert to go (the carrot cake is actually among the top five I’ve tried) the waitress grabbed real silverware and napkins from the table for us. When I was checking out, the staff printed up documents I needed for work and even helped problem solve the best way to get it done. I felt like whoever manages this place has clearly mastered the service industry. For this I give them 4 stars as well as my gratitude.

Plus’…Nice hotel, up-​to-​date interior, clean, nice restaurant, good food and service, and right on the river.
Minus’…My main complaint, is that they have almost no, tourist attractions listed in their hotel room binder.
Aside from a couple of guided tours on the river (which I’m sure are great in the Summer), Mt. bachelor info, a fun center and a museum, they offer NOTHING else for a traveler who doesn’t know the area.
All of that would be great, except, this area has SO much more to offer!
I was really disappointed with the lack of information.
I’m a photographer, and try to take advantage of every opportunity I have, to capture Oregon’s beauty.
The information this hotel provided, would NOT, help me in that pursuit.

It’s a bit older hotel but kept clean and nice amenities. The staff has been very kind. Our family suite is large with 2 queens in a separate room, a pull down Queen in living area and kitchenette. Nice balcony overlooking river. Love the pools and option for eating great food on site!

I stayed creek side. Nice but in my opinion, not worth the price for the view. The beds were extremely comfortable. Had plenty of towels, glasses and coffee cups for the in room coffee. The room had a small fridge and a freezer, also a microwave, a DVD player and at least a 32″ flat screen tv. WI-​FI was fast. There were Ethernet ports but I didn’t use them.
Breakfast Buffett is included daily 6 – 10 with eggs, potatoes and links, plus other items. Restaurant on the property for dinner, but it’s a little pricy, but there’s plenty of restaurants close by. Pool on property, like many other hotels,
Plenty of parking of cars and pickups, anything bigger? Good luck. Pet friendly with no fees, (I tested that). All in all it was quiet and safe.

The Riverhouse was a nice place to stay while visiting Bend. One of the best features of this place is having a view of the Deschutes River. It was really nice to sit out back on the patio, have a drink, and listen to the river rush through the rocks.
The rooms were good sized, beds are comfy, amenities were a tad scarce, yet nothing to sneeze at. The Riverhouse has a nice lounge as well. We visited the lounge once he had a hankerin’ for some billiards. They have 3 tables, end to end, with a nice cream colored felt (I prefer the blue, green and red felts personally). The tap selection was pretty decent for a lounge. More than likely because they’re located in Bend where brew is always flowing.
They offer a great continental breakfast in the AM’s. Expect to find: eggs, taters, sausage, fruit, bagels, english muffins, hot/​cold cereal, pastries, and coffee. It’s a pretty complete breakfast which most hotels enjoy skimping out on.
It’s a nice hotel and for the price we paid for 2 nights, I would like to see this place updated a little bit. The outdated décor holds onto somewhat of an original feel, but I think this place would really pick up if they modernized the rooms.