Williams Energy

We purchased a home in Hanover and moved there in mid-​October. The previous owner had a new gas boiler installed in 2013 and we asked them to have their company (which was Williams) service the heater once more prior to our move. Williams did so, but the very weekend we moved in — the heating system went down. The digital screen gave a «float signal» alert. We called Williams who sent out a technician to service it. The pump that should be pumping out water was not. He addressed the issue. We received a bill for $ 170 and paid it. The heat went down again the NEXT week. Another technician was sent out and it was the SAME problem again. The problem was fixed… again. We received ANOTHER bill though… One month later — the heat went down AGAIN. Another technician came out and we shared our frustration because IT WAS THE SAME EXACT ISSUE AS BEFORE WITH THE PUMP. He was great and seemed to fix the problem. We received a $ 220 bill this time. Yesterday: The heat went down AGAIN on a very cold night. SAME PROBLEM AGAIN. We called Williams and basically shared our concern that we are paying hundreds of dollars for the SAME problem that is never really fixed! The technician we spoke to understood where we were coming from and said that he would come out to look at the system for free the next morning. We gave him my husband’s cell phone number since I cannot be reached easily during the work day with my job. We told the technician that if he called before coming, we would be sure to have my father come over and open up the house for him since we had to be at work. This morning, the technician still called MY cell phone and said he was at our house, but couldn’t get in. Unfortunately, I couldn’t view the missed call for a few hours. When I saw this, I called my husband immediately and he reached out to again explain that the technician was supposed to call HIM because he was more available. Hours later — still no technician. I reached out to Williams on my way home from work. The employee I spoke with in Braintree seemed annoyed and said they had already come to my house earlier, but no one was home. I explained that they were supposed to call my husband and we had shared this with the technician. They asked if we would be home and we were — so they offered to send out another technician. When talking to customer service to set this up, I reminded them that the last technician said he would come for free and asked if this was still the case. The employee I spoke to this time said he would have to research this and get back to me tomorrow. He kept repeating wrong contact information for the previous owner when saying he would get back to me. He ended the conversation by saying that he would still be sending out a technician to us now. I called him right back, to find he was still unsure of our account information and our name. I explained I was confused why he would be sending out a technician tonight if he was still «researching» whether or not we would even be charged for dealing with the same problem. The employee then told me that they have to charge for a technician coming out and that I would have to pay. I told him to cancel the appointment and I called Williams to cancel my account. He seemed extremely annoyed at the back and forth, but can you blame us? Any company that comes 4 times in roughly 2 months to fix the SAME problem and doesn’t understand why you care about paying $ 200 EACH time isn’t a company that I want to associate with. They clearly never fixed the issue. A new heating system shouldn’t experience that much trouble in the first place when they had just serviced it before we moved in and said it was fine. We are having another company take care of us now.

I have only Unilocaled one other time, but feel I need to more when great service is had and positive recognition is deserved.
I have used this company for 2 years now living in Scituate, MA and have been very happy with the service and automatic fill of my oil tank. Last night my tenants in South Boston called me at 9 pm with a no heat and no hot water call. I called Williams and they said they would go that night, but my tenants said they would be ok until the morning. They were there by 9:30 AM, and installing a new hot water heater by 12 noon. I couldn’t believe how fast this issue was fixed. They communicated with both my tenants and myself which made life so easy! They did a wonderful job and now my tenants are happy again with hot water and heat for this unbelievably cold never ending winter!
Much appreciation to Williams to going out of their way and for responding immediately and heading into Boston to fix this issue right away and for working so hard through the suburban streets of the South Shore all snowy winter long!

They installed my electric, heat, and plumbing! Even in this blizzard! It’s great to work with a company that provides all of those services and available ²⁴⁄₇. The men and women are very personable and hard working. They arrived on time, completed the job within reasonable time, and scheduled followup visits on the spot. They even helped me select appliances that would meet my needs and design preferences. I love to work with a company with that kind of employee experience. I’d recommend that you work with them in the future.

My husband was out of town, and I called Williams and told them I had no heat. Next thing I knew someone was at my house fixing the heat. They come out any time of day or night. I HIGHLY recommend this company, as they treat you like your family. Thanks

We had several years of good service until the past six months which has been nothing short of a nightmare.
We planned to convert to gas so I cancelled auto-​delivery January 2013. The day after we had them service our furnace in October 2014 (and were told it was 100% not functional) they suddenly decided to deliver 325 gallons of oil.
I have been trying to get them to remove it since. I’ve made more than 9 calls, sent emails, letters, etc. You would hope for more from a local business.

This company has poor customer service and questionable business practices. They profit from letting customers run out of heating oil and charging them $ 20/​gallon for an emergency. And that’s if they are able to make any kind of delivery. I will never do business with them again after getting exceptional service from Benway — on a weekend too! Drop these losers and look elsewhere.

SCAM ALERT. These folks are offering «discount» packages for annual service and on-​call availability. Discount, my foot. When I found out I didn’t need a service package, or to pay extra to have someone on call, I cancelled the whole thing before my credit card was charged. However, I got a bad feeling about these folks and had the bank issue a new credit card with a new number. Good thing! It turns out they tried to charge me anyway, even after I told them I didn’t need or want the service plan.

These guys are great! We had Don and Tom yesterday to install the new bath fixtures. As it occurs the sink base was very high and prevented install on sink base drain traps. Don and HVAC specialist Tom worked to solve the problem.
We spent so much on creating a lovely bath, and so needed some people who cared enough to plumb it properly.

I cannot say how fantastic these guys are. It is always Williams to the rescue. They have amazing customer service and I am a loyal customer for many years.

We called Williams in the morning to fix our gas boiler and they came out in the early afternoon. By 1pm it was fixed! This is much better than the other plumbers I called who did not bother to return my call. I would definitely call them again.

We got a couple of estimates to install a new gas hot water heater in our basement and remove the old system (more involved than a straight-​up tank replacement), and since everyone quoted us pretty much the same price, we went with the guys who actually showed up on the day they said they would: Williams Coal & Oil. (I’m not asking for the moon, here!)
Couldn’t have chosen better plumbers. They did fantastic work, were very communicative throughout the process, and friendly to boot. We’ll definitely use them again.