CVS Pharmacy

I must agree with other Unilocalers the customer service is terrible. It doesn’t matter who you talk to they all seem tired and unhappy. The only person there that is helpful is Maria in the Pharmacy. She is the only reason why I go there. Oh, and the bathroom is atrocious. I really have nothing more to say that is positive.

Usually I have no issues at this pharmacy and they are pretty nice. But Cindy seemed to have a attitude today when dropping off my prescription. I also had a order for Ted hose and thought I could get them there. Cindy seemed to have a problem with my questions I asked her.
I’m disappointed by your treatment of me today. Hopefully tomorrow when I pick up my meds you will have a better attitude.

The pharmacy staff is the worst group of non professionals I have ever seen. There is no customer service! They are rude and don’t recognize problems presented to them. The particular pharmacist on duty at the time of my reordering process refused to speak with me. The assistant walked away from me as was I was attempting to explain that I was leaving the country and that my physician faxed a script for a refill. I feel my health is threatened by their lack of discipline. Have mentioned this to several friends in my community and some agree. I will never set foot in a CVS store again.

Horrible customer service. I would never go here if my insurance offered any other choice. I have had nothing but trouble trying to get every single prescription filled. The most recent debacle was getting stuck in the phone loop trying to talk to a human to find out when my prescription will be ready. It took 4 times through to get to a person. After sitting on hold for several minutes, when she got to me, she hung up. A complete waste of my time. There’s some young guy who works there also, who has been arrogant and rude every time he has served me.

It’s close by, they have the toiletries I need and there’s a drive through pharmacy for us lazy suburbian peeps… what’s not to like?

Was very impressed today! Antioch CVS didn’t have my sons meds available even though for the past three years my son has gotten the same meds every month. But thank goodness Brentwood CVS had them. The employees at the Antioch CVS need to take training from this location! Thank you Balfour CVS for saving the day! U rock!

I will say that this was my go to store to catch some deals but lately the customer service has been horrible. I asked the manager Ron/​Rob? If the price matched with another store and he basically told me he couldn’t help me. He would rather stock the shelves instead of helping a customer. Well Ron/​Rob you just lost a customer.

Really close to my house always can find what I need when I don’t want to go very far.

Great customer service is so hard to find recently! I came in to just get some items I needed but ended up leaving with some great clearance finds that I had a couple of coupons for. As I went to the check out I was unpleasantly greeted by Gary the cashier who had patience of a 2 year old. The whole time Gary was ringing up all my items he had to put all the prices in manually because they were on clearance. Judging by his sighing, rolling of his eyes, and throwing my products on the counter, he was not happy about it. Finally after everything was rang up (thank goodness for Gary) I gave him my coupons and he began to scan them. My rewards weren’t scanning and he told me he could not use them because they wont ring up. I had the CVS card that matched my rewards and they were not expired, they were also for the exact product I was buying so there was no reason for him to not accept it. He called over the manager after I had to ask for her and she was even worse! Becky was her name. She said the numbers on the rewards didn’t match my card even though they both had my name on it. I only have one CVS card this was just plain ridiculous at this point. Right in the middle of me asking her if they can put it in manually she just got up and walked away. Its so irritating to know that even a manager cant fix a simple problem or manually put it in. To top it all off he asked «Do you even want a bag»? Why yes I do want a bag for all 45 items I bought, what did you think I was going to do with everything put in my purse? I have a big purse but not big enough to store all items I bought. Last time I checked Brentwood doesn’t require you to pay 10 cents for a bag anyways. Even if they did I would still want a bag! I will NEVER return to this location. One of the worst customer service I have ever received at any CVS. You guys should be ashamed for the way you treat people.

This is a pretty convenient CVS store, its small, so it doesn’t have as many things as a normal sz store would carry, but still… it has the necessities that I need & even has a lot of organic/​natural type products here which is always a plus!

Went here on the verge of puking to get emergenC& sprite. I could have went to food maxx which is way closer to my home then cvs, but I wasn’t sure foodmaxx has emergenC & DEFINITELY didn’t want to have to stop@ 2 places to search for it. Cvs was low on EVERYTHING relating to cold/​flu in the pharmacy area. And of course NO emergenC & no help in sight to find out if there’s any in the back. RIDICULOUS

I MISS LONGS! This place never has or is out of things I need. Example. Watch batteries!!!

CVS now stands where Long’s use to be. I liked Long’s and had for many years. The CVS take over leaves me wanting a little. I feel like the selections on a few things has been hurt. Small picture frame selection comes to mind. I’ve found myself leaving without what I need more often than not. It seems like they carry a lot of food and drugs and less of everything else. I usually won’t go to a store like this for food, and I usually get drugs where I get food. Maybe I’ll learn to love you, CVS, but not yet.