U-Haul

Tire had slow leak… talked me into insurance I didn’t need.

Extremely dissatisfied. Highly unprofessional staff. We were refused our reserved vehicle for entirely subjective reasons. We had all needed documents, and even a passport and were asked to leave the property by the manager. We had done nothing wrong and the man wouldn’t even look at us. He was looking down and cupping his forehead, treating us like idiot scum. The unprofessional coward. So rude. Now we have to find a new place to complete our moving day to stay on schedule. Highly inconvenienced, and for no reason. I never write reviews, but this unjustified treatment of us qualified, paying customers is upsetting. That manager is a mistreating coward. Can’t even look us in the eyes. Disgusting.
*edit* On top of this, later today we had to call our credit card company to deny the charges their branch was trying to put through, even though in store they told us there would be no charges.

I booked a van at the location on Flushing Ave in Brooklyn, when I came there they refused to give me a van because the computer system was down. I had to make a new reservation at a location in park slope, so far ok except that no one contacted me so I could plan on this, but tecnical problems can happen I guess.
I asked if I could give back the van at flushing ave where I live, but no one cared that I allready spent 1,5 hours extra because I didnt get the van I first reserved. I even checked at the flushing ave location if I could return the van there, but they where not helpful either, so I spent 1,5 hours again to go to Park Slope and back.
When they already fucked up, the least they could have done was to accept the return at the Flushing ave location without fee, which they normally do against a fee. I didnt get any understanding for that in park slope, at flushing av or at the customer service, they all said: if you return it at Flushing Ave, we will charge you a high fee.
They gave me $ 50 back for not giving me the van I first reserved, thats a standard guarantee they have.
This is still terrible service, and its like talking to robots who dont care about service at all.

I recently rented a u-​haul truck and tow-​dolly to move from Colorado to California for school. When we made the reservation, the only location to pick up the truck was an hour away, but we said okay anyways. Just today, ONE DAY before we are supposed to pick up our RESERVED truck, they tell us that location is no longer available to pick up at and that we now have to drive three hours to get the truck and dolly. When I called to ask questions about how our reserved truck is now unavailable, the customer service representative said that there was absolutely nothing they could do about the situation and that I could either cancel or drive three hours to pick up the truck I need. I find this highly unacceptable when I’m supposed to be moving in two days and now have to account for an extra five hours in travel time to pick up the truck, even though we had one reserved. Never using U-​haul again. I would expect more understanding from a moving company. I do not recommend using this company because apparently they can change a reservation, even though the point of a reservation is to keep it set in stone.

Wish I had had such a great experience as the rest of the reviewers. I used UHaul on Flushing to rent a van back in October for my move and although it was really cheap ($ 40 total cause I stayed in the neighborhood) the two men working there ignored me for about 5 minutes while I stood there waiting to be helped. They saw me standing there and I asked for help but was still ignored.
After I finally got waited on they were rude and pretty much treated me as if I was keeping them from more important things.
To top it all off I paid in cash and was told that my credit card that was kept on hold while the van was being rented would not be charged. Big surprise they charged my card anyway and I am STILL dealing with Uhaul at the corporate level to get the charge dismissed.
I’m giving them one star mostly because of the two entitled rude idiots working there.

Despite my worries of this being a stressful process, Teddy was a huge help and set aside all my worries. Quick and painless, as it should be. Big thanks!

These guys were great. The location was good and very helpful that it was at a gas station as well so when returned the truck I could gas it up there. I’ve used other larger locations before and left unhappy with my experience.

Easiest U-​Haul experience in my life. It’s attached to a gas station for easy refilling, and the staff was amazing. Having used U-​Haul on several occasions in Phoenix before I moved out here a few years ago, I have plenty of horror stories involving this company. Not only was the process itself easy, but Brandon made everything 10x easier. He was professional and funny, and he made the process stress-​free. Most importantly, he’s helped change my mind on the company, which is saying a lot.

I rented a truck today at a gas station in Bushwick Brooklyn that rents U-​HAULS.
Not unusual in itself.
What was unusual was how helpful and polite the employee was.
His name was Brandon .
He didn’t have any trucks to rent without a reservation till Sunday, but when the previous customer cancelled hers he put me on it and saved my day!
A real decent guy with a sense of professionalism no matter what job he’s working
Thanks Brandon!

I rented from them on Tuesday and found that both their staff and their equipment are high quality. The guys were fast, efficient, friendly and helpful. The van was in great condition. Also, this is a pretty convenient location. Next time I need a truck, I will definitely come back here.

this location has 24 hour service, picked up a van around 4 a.m. and the service, even at that early hour, was great! Very friendly and helpful answered all our questions. Our van was brand new with no worries of braking down. I would highly recommend it.

These guys have really stepped up their game the last few years. We have a few options in the neighborhood, all of which provide good service but these guys have low mileage cargo vans, and really go beyond their duty to make sure you’re set up properly and that returns are a breeze. Big thanks to Teddy in the morning for being really easy to deal with and explaining everything well, and Brandon for being flexible about the drop off time. You guys are great, and made my move much easier. Thanks!

U-​Haul locations can be hit or miss on what kind of service you’re going to get. I moved from DC to Brooklyn and while the big corporate service center in DC screwed up just about everything, when I returned the truck to Brandon in Bushwick he was awesome! He fixed everything the DC location had done wrong, gave me a refund for the supplies I was supposed to receive and didn’t, and even gave me a significant extra refund just for the trouble I was put through! He made my stressful move so much better just by being a nice guy.

I’d give it a 5 but the actual location isn’t too nice; it’s a gas station that doubles as a u haul rental shop. However, the experience was surprisingly good; Brandon who works the place is smart, friendly, organized & on top of everything. It’s strange to describe a truck rental as a pleasure, but thanks to the the guy who runs it, it was.