Quest Diagnostics

Quest Diagnostics is like the DMV of blood work. You wait much longer than the computer tells you whether you have an appt or not. And being greeted by a computer receptionist at 7:30 in the morning is not a great impression for any company much less one that is then going to take your blood. It’d be nice to have a smile from someone but that won’t happen. I had to take my mom for blood work. My mom has really small veins so I asked the phlebotomist if she ever uses butterfly needles and she ignored the question and said «I just can’t find her vein.» She finally found the vein and hurt my mom putting the needle in. After she was finished I asked again if she ever uses butterfly needles and she said that yes she does and I just need to request it. It was such a disjointed conversation. I didn’t feel listened to at all and it really seems like Quest doesn’t really care since they pretty much dominate the industry so they’re more interested in getting people in the door than in taking care of them. Also, this company is not tech savvy or just not interested in keeping their info up to date. Unilocal still has an old address for their Burbank location that Quest hasn’t bothered to update. So lame. I really don’t like this place but I guess the only advice I can give is to make an appt and you may get in sooner than an hour. Good luck.

God awful. You have to stand in line to input your info on a little touch screen, and since the room was filled with tons of seniors not quite hip to new technology since the Eisenhower administration, that line took a long time. Then when I finally got through it and put my info in, the screen said it would be a 45 minute wait. WTF! I’ve been to diagnostics labs before on my lunch break! Really frustrating experience, I didn’t even wait to get my blood test, I just hightailed it out of there to go to another where I’ve parked my car, walked in, for my testing and walked out the door back to my car in less than ten minutes total.

I tried going online to make an appointment to have lab/​blood work done. In the past making an appointment online was a great way to save time. This time, I would not be able to get one until the afternoon and I was fasting, so that would not work! Facility is large, clean, has a few children’s toys to occupy small ones as they wait. I walked in at 7:00 am, when they opened. I liked their electronic sign in using a touch screen monitor and scanning my driver’s license. It told me I had a 1 – 5 minute wait. It was less than 2 minutes before I was called in. Staff was freindly. I appreciated the double checking of my name, insurance etc. verbally the she also had me spell my last name. I know medical errors are common, so I felt reassured with verification process. I was in and out in 15 minutes. Good efficient experience.

I called their office to try to ask a receptionist a couple questions before my appointment but they only have an automated voice system that runs you in circles with options, there is no option to transfer to speak to a real person.
Even though I came to my appointment early, I was expecting to have to wait 30 – 45 minutes to be seen, like any other medical office. But I only waited 5 or 6 minutes after checking in for my appointment, which was easy to do at the front counter. Not waiting forever was a pleasant surprise. And the facility was clean, which I very much appreciated.
I wish they used a little more patient discretion though because one poor fellow came up to the counter with a specimen in a bag and the receptionist loudly asked what it was, «URINE OR FECES?» Embarrassed, he quietly responded, «uhh…sperm count.» but the whole lobby heard his answer. She could have offered him a bit more privacy, in my opinion.
Once I was called into the room, I was asked if I had my order form and insurance card. BRING YOUR INSURANCE CARD, they turned 2 women away today in the short span of time that I was there because they didn’t bring their cards. The technician didn’t introduce herself, sat me down in a booth, and proceeded to talk with her coworker about something not related to my appointment. She didn’t tell me how much blood she was taking, didn’t ask if I was afraid of needles, didn’t ask if I was allergic to latex (she used latex gloves), didn’t reassure me that it wouldn’t hurt. She just kept talking to her coworker who was (needlessly) inside the lab booth with us. She cleaned my vein and right before she was about to stick me with a needle I said, «Excuse me, this is making me really uncomfortable, can you not talk and laugh while you’re drawing my blood? Thanks.» The coworker walked out of the booth and the technician was silent after that.
Sometimes I think people forget they are working with HUMANS who should be interacted with when they are coming to you for a service! And a scary one at that! Not many people love being poked by needles! I wouldn’t have minded her gabbing with her coworker if she had taken the time to introduce herself, briefly describe the process to me, and reassure me. But she didn’t acknowledge me until I (kindly) told her to shut up. This technician soured my experience.

Such a rude, cold, unfriendly. Avoid this location at all costs… Omg and it’s Friday, how can people be so rude on Fridays?

Better than the North Hollywood location but not by much. Can’t say that they are always late just 80% of the time. Sit in the waiting room & all you hear is people complaining how they are always behind schedule. Every time that I have gone with a scheduled appointment, they were always late. Won’t complain about the times I’ve gone without an appointment, fair enough.

It was my 1^st visit and I was very impressed. Although appointments are encouraged, they accept walk-​ins. I didn’t make appointment as they don’t offer any early appointment on the website. Knowing that they open at 7 AM, I went over there at 7 AM. A group of about 12 people were waiting by the door to get in. there are two touch screen monitors for us to use to sign in. They then called us into the room. My technician Sammy A. was very skillful, he has been there for 20 yrs. He was personable also. We chatted while he was drawing my blood so the session went by fast. I was out of there in 40 minutes. Since I arrived shortly before 7 AM, there were a lot of street parking in front of the bldg and they are free which is another bonus.

Labs are generally very busy places without waits, but there online appointment system is extremely helpful and easy to navigate. Once there, just a few lines to fill out, scan insurance card, and your in/​out in no time.

Terrible service… made an appointment for blueprint for wellness… they had no idea what i was talking about. Told me my doctor did not order that particular test… and there was nothing they could do about it. Looked like they really enjoyed telling me «NO» and without providing any suggestions to get the test I want… and didn’t even have the corporate number for me to call an complain… again another «NO, I don’t have that information… you can go home and look it up yourself». Don’t know why I pay so much for shitty medical care.

Clean, bright office. Nice staff.
TIP: best to get there right when they open at 7am –or– after 2pm, otherwise, bring an iPad & a magazine or two because you’ll be waiting for about 1.5 hours…

if you have a choice between 2701 or 2601 choose 2601~! 2701 location is across the street from 2601 and it is SMALL. if you have an appointment like I did that day you’d better be prepared to wait because they’ll take the other people ahead of you even if they didn’t have an appointment!
the desk person was very rude and i will not be going back to this mis-​managed location– 2601 is much better and you get priority for making appointments unlike this location!