SOS Pest Control

We contacted SOS Pest Control when we suspected having mice in/​around our house. They gave us an immediate appointment and the very same day scheduled the follow ups as well. This was helpful as we could plan our work and other chores ahead of the next appointments. For all the appointments, Joe and others were right on time. They set up traps in the areas they suspected and warned us about not letting our daughter near the traps as well. The follow up appointments were on time as well. Brian had come in for the thorough inspection and he laid down traps in our crawl space. That was supposed to be our last appointment. But in a few days time, we could smell something from the air vent and that is when we contacted SOS again for a check. At no extra cost we got an appointment and the mouse trapped in the crawl space was removed. It did not seem that they were charging us extra or just trying to get more money. Brian suggested some work to be done to fix the problem permanently. We think the quote by SOS is a little high than we expected. So still debating on the next steps.
Overall it was very good to work with everyone from SOS.

Mixed about this place…
Positives:
My house in now 100% free of roaches and has been for over 3 months! This is amazing as we had moved from a severely infested apartment and brought them a long with us to our new home.
Carol. There are two women in the office. Carol is a doll and is very helpful. I bumped up this review from a 2 star to a 3 star for the simple fact that she has always spoken kindly to me!
Negatives:
The bill. I received my first bill with a late fee charge that the women in the office were happy to remove. I called in to pay and unfortunately, received another bill a month later. I called in and was reassured that they did in fact receive my payment. Another month goes by and I receive another bill. Turns out that they had taken my account info but failed to process it after 2 months. The woman on the other line never apologized and acted as if it was my fault for «assuming» payment had gone through. Yes, I would assume that if you took my information, I would be charged in a timely manner. Very poor customer service.

Gave SOS a call because I discovered mice droppings in the garage. Carol at the front desk is very friendly and informational. The first impression I get is they’re not out here trying to make every penny out of you — they genuinely care!
A couple days later Brian stopped by the house. He shook my hand and was very consultative throughout. He also mentioned his passion around helping out their clients. And his expertise on building houses provided additional confidence on his advice to stop the mice once and for all.
Brian even offered a generous gesture by filling a potential hole up to stop the entrance of the mice to my garage — FOR FREE! He also let me borrow his heavy duty vacuum so I could clean up the mess.
This is the first time I’ve ever encounter a mice problem. So I experienced a lot of fear with uncertainties. SOS & Brian solved my problem and was very efficient and professional!
Thank you, SOS! Definitely a 5-​star in my book.

I was referred to this company through the termite company and I couldn’t have been more disappointed. It was partly my fault — I should have done more research. The level of service was substandard — they were supposed to come and check the traps but they never came unless called. They missed many of the entry points that even to the untrained eye were easy to spot. And their prices were outrageous. I got a quote for attic clean up for $ 6500, which was more than double of any other reputable company that we interviewed.

We’ve had mice around our house for years and at first it was seemed as if there was only one mouse. But the growing sounds of scampering feet and actually seeing the mice in our backyard near my pets made me think enough is enough!
I recently hired SOS Pest Control to come to my house to take care of our mouse/​rat problem. SOS Pest Control covered all the rat access from the outside, our roof and garage. Brian and Mario were extremely helpful and professional, and they did a great job.
I would highly recommend SOS Pest Control to anyone who is having issues with bugs or mice around the house!!!

The first 2 years living in Morgan Hill I had a horrible problem with ants. The property management company sent some one out who was worthless. They even sent him twice and both times were a complete waste of time. So I decided I would find a company who had great reviews and hire them myself. That company was SOS
First the guy asked me to show him where I was seeing the ants so he could find where they were coming from. The other company didn’t do that. After maybe a half hour, he said they were in the walls so he put the traps in the outlets!
The ants were gone that night. That night!
That guy was smart and I knew right away this guy knew what he was doing. I’ll never forget how much he helped us. Since then I called them back to help with a rat problem (Morgan Hill is so much fun) and again they solved the problem. My property management company sent out that useless company again. He set a few mouse traps even though he said the droppings were from from rats. What? Then one night I saw one in the kitchen and couldn’t take it anymore. I put a yoga mat under my bedroom door and next morning I called SOS again.
They can out soon after. Did a very thorough inspection of the house (the crappy company didn’t do any inspection) and gave me a report of entrances where the rats were likely getting in and a quote to do those repairs. Again crappy company didn’t do that.
SOS did the repairs (they found some huge entrances) and I haven’t seen a rat since.
Love these guys

Brian Higgins went out of his way to give us a thorough inspection (even for hard to get to places), to make suggestions for improvement and to work with our schedule. He even educated us on the difference between different types of rats — which was way more than our general inspection from another company had provided — and only said «vermin» (whatever that means). My husband and I were impressed:)

I have been using SOS Pest Control for 15 years to control ants at my house. I recently engaged them to deal with rats in my crawl space. They are really professional and I like that they use «old-​fashioned» traps — no poison. I highly recommend them.

SOS was not the first pest control /​extermination company we spoke with, in fact the 6^th (with one offering pest control services for over 3 months with little success in catching the rodents). We have a 3 year old kid and we’ve never had to deal with rodents in the past… The rodents were visiting our kitchen every night and we couldn’t trap them. The traps and bait combo along with the positioning was just not working… When we called Brian from SOS he came in for an inspection (the usual drill). I instantly noticed a difference in the way Brian approached the issue as compared to the other 5 inspectors I had worked with. He was a good listener to start with. I discussed all the knowledge I had amassed about rodents over the last 3 months. He mentioned he preferred to think simple. He kept examining my water heater room that is right behind my kitchen. I told him there’s nothing there since all 5 inpectors earlier had taken a look and certified it clean… He was patiently digging through and with the help of a few handheld mirrors he was able to find a HUGE hole in the dry wall right behind the kitchen. No words, really… He then started explaining his theory on how there exists a network behind the kitchen cabinets with this being the entry point… He went to the attic /​around the house and did his examination. He proposed to fix all the entry points for a very reasonable amount… A few others estimated an exorbitant sum for the same work.
The next day we spotted the rodent during the day in the kitchen. My wife was freaked out and I sent a message over to Brian. He is pretty responsive via text messages which I think is great having dealt with multiple pest control companies who call back after about a day. He came over late in the evening, prepared the traps with custom baits, examined internal entry points, explained on how to set the traps in plain sight once my kid goes to bed. And the next day morning, we caught it !!! The next day he gave me some more replacement traps /​baits to continue the process. Luckily no more droppings and no more trappings… I’d like to emphasize that Brian did all of this trapping help over the weekend, when he was coming back into town from far east and before I had paid him anything at all… He really didn’t have to but he did provide the help when I needed it the most… The attitude towards clients they bring is laudable… Not something I had observed with the previous 5 companies… A week or so later he came out and did the actual sealing of the house… And he was 15 mins early to the scheduled time window — a big plus given my previous experiences with other companies…
Overall, I haven’t had an issue in the last 2 months, but if I ever end up having one or my friends have one I know where to go…

Brian was here yesterday and did a super job. He knew what he was doing and not only diagnosed my problem but described the situation in simple terms. He described what would have to be done to clear up the problem He went out of his way to do a search around the hose for other issues. He did find some and suggested setting some traps. This guy is professional and very knowledgeable. His company is a upstanding and reputable firm. I intend to use them for my problems.
David Arneson
Fremont

Their customer service sucks! Brian and team were very prompt in visiting my home, thoroughly checking what needs to be done and gave us a quotation for the attic cleanup and pest control work. However, when I tried to schedule some time with them after our moving plans to the new place got finalized, they just wouldn’t respond. We did wanted to chat with Brian to find out more about the quotation and if not replacing our old insulation was an option at least for now, and only get the repair and clean up work done.
Margie and Carol are the two receptionists I spoke with at least twice a day for a week and a half to follow up on when Brian can come or schedule a time. Brian was out sick for a while so wasn’t able to go out on duty, which I understand. But I was also told by Carol that he’s still doing office work and responding to calls. Every single time I called I was told that Brian would call me back ‘today’. That ‘today’ never happened, but they don’t seems to have the normal decency to let the customer know so that they can get the job elsewhere! We are now close to moving to our new place and looking for a different company to come get the work done for us.
Not cool SOS!

We had some pesky roof rats that decided to make our house a vacation resort which was driving my wife and I nuts. After catching a few rodents, the last two became awfully aware of what was going on. We had used the Tomcat rat traps, the ones with the wooden platforms, sticky pads and nothing seemed to work. Not even my fearless Yellow Labrador who probably wanted to play with them instead. We called SOS Pest Control and I met Brian Higgins who was absolutely fantastic. Brian was very patient in explaining how the process works and pointed out all the accesses that rats could penetrate on the outside of the house (i.e., busted vents, rooftops) and the inside of the house (i.e., attic and crawl space). Since we have an indoor Labrador, Brain was very cautious and making sure the traps were placed without endangering our fearless wonder.
Brain’s outstanding professional service and courtesy is the reason why I would highly recommend SOS Pest Control, and specifically Brian, to everyone who needs pest control service.

We live in an area with roaches, normally we don’t have any sign of them, so when I saw two on my property I freaked out and called an exterminator.
That exterminator was busy so they recommended SOS, knowing that no one wants roaches taking a foot hold on their property.
When I called SOS, the woman who answered the phone was very knowledgeable and gave me good information on what kind of roaches we have around here and why they are more active in the drought. Plus she had a great sense of humor, just what I needed when I was freaking out. They were able to come out within two days at a convenient time for me.
Joe actually had a cancellation and called to see if he could come out a bit early… sure! He explained what he was going to be doing, and alleviated our concern about our pets and the pesticides. He was professional and very personable.
I’m very satisfied with the service we got.
Also I have 3 small dogs, a cat, and a leopard gecko — NONE of my animals got sick or looked out of sorts, so I feel they were very responsible with their pesticide and bait.
Thanks!

Absolutely amazing service, person came on time, actually was very knowledgeable and then had to come back again for a second spraying due to the timing of the lifecycle of the carpet beetles we had an issue with. Amazing work ethic and great work.

Very good customer service. She answered the phone and also called my tenants for appointment at the same hour. Keep my job easier with their excellent customer service.

We have used SOS Pest Control for at least 8 years, if not longer. They are great! Always very friendly, professional, informative and successful with treatments! Any time we have a problem outside of our window in which they spray, they send someone out and address the issue promptly and/​or give advice on how to fix the problem ourselves. Just this morning, I noticed that we had ants in our kitchen sink and surrounding counter area. Joe came out right away and addressed the problem! Just like that! All of their staff are great, but since Joe is our regular service guy, we have gotten to know him a little better than some of the others. He is very friendly, respectful («I treat every house like it is my own») and professional. He always remembers that we have little ones, so he is cautious to warn us about any potential issues.
Wouldn’t use any other company!

SOS pest control knows their stuff. They are successful because the constantly keep up to date on pest control by attending bug control seminars. They care about their clients. They want to help you! I recently bought a new home and was shocked to find out that our new place had bed bugs. I called them and within a day they were at my door to treat our home. I am currently pregnant and have a a little child so I was concerned about treatment. They had options for me, something effective yet safer for my family. I would recommend them to all my family and friends. We also had this company at our apartment complex which we just moved from. Their technicians are so friendly and professional. Ive had a great experience with this company.

Brandyn was the guy who came over to help us with a feral cat issue on our attic. The feral cat had a litter of kittens that took temporary housing on our attic. They lived directly above our master bedroom and were making noise. Brandyn was very helpful especially with his «no worries» attitude. He quickly admitted that this was a first for him but that did not matter. He still had good knowledge of where to find how the cat got in and went into the attic and found the kittens. He set up the trap and gave us his cell phone number and permission to call him, even if it’s 2am in the morning! The mama cat wasn’t trapped the following day. As soon as she was in, we called Brandyn who showed up within 15 minutes to take care of the rest, including taking the entire family to shelter. Let’s hope we don’t need their service any time soon, but we would highly recommend them! Very kind-​hearted people who know what they are doing!

Robert Bruton is a good man. Came over set traps, came back and explained how the process works, climbed under my house… rescreened my vents… and took my dead mice away! I talked to him about life, Christ, family and we had a great time! I recommend this place… the women who owns it talked to me on the phone and schooled me through the process as well. Very informative, kind and good people family business all around! I recommend!

SOS Pest Control —
They are based in Campbell. We have been using them for 6 years and like their work @ our home. They offer spraying for spiders, fleas, ants, grubs, termites, bedbugs.