Grease Monkey

My wife brought her Ford Escape here and I’ve never experienced such incompetent employees. We got seriously lucky that we didn’t get hurt. The manager dealt with it well enough though .
We came in for an oil change… just an oil change. This model of car needs a special tool to remove the fuel filter. Well, an employee tried to pry it off with a screwdriver and ended up mangling it and the fuel line. Instead of telling us, he tried to cover it up and sent us on our way with fuel spraying the underside of the car from his botched cover up… we realized that something was wrong the next morning when the car reeked of gas and half a tank was gone from the 10 minute drive home.
My wife ended up having to miss work and drove it straight to our regular mechanic who told us what had happened and that we were lucky that it didn’t catch on fire.
The ONLY good (and reason why I’d even give one star) is that when my wife took the note from our mechanic to the manager here he refunded her money plus paid the bill for our mechanic to fix the problem. Hopefully it was just one idiot employee and not a pattern for how these guys do business.

I brought my vehicle to grease monkey for an oil change and tire rotation. We were quoted an approximate time of 20 – 25 mins. Almost 2 hours later I finally left without so much as an apology. Apperently the employee had dropped one of the lug nuts and it was lost. You would think they would keep extras of these unless they’ve never dropped or lost one before and I was the first… To top it off, my tires were rotated incorrectly (awd vehicle). I pointed this out and the employee proceeded to argue with me. I told him we could check the owners manual, but another employee eventually agreed that they had been done incorrectly. They assured me they would fix it. I watched them from the waiting area and they still did it wrong! Also, I could hear the employees arguing with each other and using foul language from the waiting area. Very unprofessional! I decided to let it go this time since I had already been waiting so long and had been met with such a rude response. They didn’t even offer a discount for the long wait and inconvenience. I didn’t really save much money from taking it to the dealership so that is where I will go next time. At least the dealership knows how to properly service a vehicle, unlike this place.

Very good staff and clean place. I have been here twice and had no issues. Very friendly. They could be a little cheaper but they do have coupons that can help that. I would recommend others here.

Unfortunately the guys at Grease Monkey did not close my Air Filter correctly which landed me a trip to Gerald Nissan in Naperville to have it correctly closed. They said it appears the air filter was inspected, but not correctly closed/​secured. Once the technician did so (took less then a minute) the whirring noise went away. About 3 days after my visit to Grease Monkey, that whirring noise could be heard, so someone missed the boat on this. Disappointed with the results of my visit.

A really well run shop. The place is clean, the employees are nice. I used to go to the Jiffy on Schmale, but always left feeling like I might of been ripped off. This place has great coupons and fast service. I’ll be back.

I brought my car in for an oil change and everything was great, but as i left, the brake pedal went to the floor, apparently my brake hose busted while getting an oil change. When i came back with no brakes, the manager told me that «this happens» and made me pay the full price to get my brakes fixed, even though it broke while in the shop. I would be very careful before ever trusting this location to do any work for you!!!

Ryan, the store owner, contacted me and we spoke on the phone. He was very respectful and explained that he had addressed some of the issues regarding etiquette with his employees. I appreciate his willingness to reach out and therefore I changed my rating as I could tell he was running a family-​owned business that he cared much about. He directed me to their website to check on deals and coupons.
However, I felt that I was placed in danger by not having my battery properly covered after they checked my battery levels; my current rating reflects that oversight. Overall, he seemed like a nice guy and they provided good service for me in the past. For future customers, I would make sure to do a thorough walk-​thru of your vehicle before leaving, just in case. I suppose that’s what you should always do when going to a car shop. I learned my lesson the hard way.

Great Service, friendly and efficient! I will always come here for any car maintenance I need.

Grease Monkey/​Lube Pros of Carol Stream has been keeping my cars and truck humming for years. Oil changes, wiper blades, safety checks, brakes, rotors, ball joints, tie rods, steering stabilizer, steering gear box even a light bar on the truck. All professionally done with the highest level of care and quality.
2006 Dodge Magnum 190,000 miles.
2005 Chevy Malibu 170,000 miles
2005 Ford Excursion 100,000 miles
All repairs with the exception of the ball joints on the Excursion have been done by John Dalbis and his crew.
I really like these guys, prices are fair and quality is great.