Roto-Rooter Plumbing & Drain Service

If your team had brought a camera with them they would have known what they were doing and where the clog was.
What frustrates me is this. Your first team made a freaking mess. Then they told me they had to bring in another team, you call it a «containment/​restoration team», to clean it up. I was told it was hazardous sewer waste. That cost an extra $ 275. What was I going to do, let you leave that mess??? Then when the containment team left, simply leaving an 8×8 plastic duct tape plastic, your first team continued and made another freaking mess far beyond the first and the plastic area. Did the restoration/​containment team have to come back to clean up the HAZARDOUS waste? NO! you didn’t dare bring them in again because of my frustration. The original team cleaned it after you insisted the «containment/​restoration team“be involved the first time!
You never cleared the clog.
Your «containment/​restoration team» was not necessary expenses unless you can clearly explain why the original team could clean up the second time but not the first?

Update 12/​30/​2015
The collection agency hired by RR have declined to pursue their claim against me.
I have offered on several occasions to pay for a mediator to have our concerns heard, and if they rule in RR’s favor, I will gladly pay them. To date, RR have refused to accept that offer.
RR corporation don’t want to get involved because they say, the Santa Barbara company is a franchise, therefore they can’t comment on it.
I have heard some horror stories about RR since my bad experience, and will be posting them once I have confirmed their accuracy.
12/​10/​2015
Roto-​Rooter tried to clear a block drain. What followed, ended up costing us $ 4,495.00.
After the work was done, I discovered that most of what they did was totally unnecessary. They have put our account into collections with a company that has a stellar reputation for collecting, mainly by one person in particular who I’m not sure I can mention his name yet.
His tactic is to try and intimidate and threaten you. I’m coming up to 70, but I still think I can hold my own especially when it deals with the likes of this guy. I’m in discussions with another representative, of this collection company, a woman who appears to have a little more tact. Depending on how this is finally resolved, will depend on how in depth I want to explain what happened.
In brief detail though, the house we bought had had the septic tank empty a few weeks prior to us moving in. This apparently is the law in California, yet the Rooter team leader that came to my house, talked me into doing all this extra work because he said it needed it. I’m no sewer expert, and if my doctor says my pipes need cleaning I believe him, the last thing I want is house full of you know what.
For now, I’m going to hold off commenting any further until I hear back from the new representative to see if this can be resolved amicably. I have told her that I refuse to pay anymore unless we can have an independent mediator or go to court and have a judge decide if we were ripped off or taken advantage of because of our age. Here is a link to an interesting article about elder abuse.
Elder Financial Abuse. pdf

Furious. Asked 2 different people on phone if I would be charged anything is the repair man was not able to fix anything both said absolutely not– guess what no matter what the repair guy does you are a charged a minimum $ 100 service fee for them to come out to the house. «Free estimate» is a scam. Man literally looked at toilet had no idea about the brand was not able to fix it and then wrote me up an invoice for $ 100– first time I have ever written a Unilocal review so irate.

We used Roto-Rooter’s services in late January as I moved into a rental and then found after the first day of occupancy there were some major plumbing issues with the home. It was a complex and stressful scenario and their team, Edgar specifically, was in constant contact, worked long hours past their quitting time to ensure a well done job. They were professional, extremely solid work ethic and very pleasant to be dealing with on a daily basis over a period of two weeks. I would recommend their services.

Worst plumbing company to deal with unless you enjoy getting ripped off. All the plumbers here are on commission so guess what? They have overcharge the customer to bring home a decent paycheck. The plumbers are charged for parts, even for their invoice they write your bill on. Now if you are trying to bring home a decent check guess what you have to do? Overcharge your customers! Outrageous! I now know to ask when I call if their plumbers are hourly or on commission. Saved me $ 3700.00 by just asking the right questions

These guys told my elderly parents that thier main line was broken all the way from the house to the street and had my 87 year old father sign a $ 8000 contract. Since they are social security they couldn’t get financing (Luckly) so we were able to get them out of it. Roto Rooter charged them $ 580. For nothing. We hired another company that hydro jetted the line for $ 420. That was a year ago. Everything works fine. Roto Rooter refuses to refund thier money. They are dishonest and need to be stopped. I have filed complaints with the BBB, Attorney Generals Office and Contractor’s State Licensing Board. My next step is CBS Investigates. Please, if you have elderly parents living in Carpinteria, don’t let them call Roto Rooter.

Absolute rip off! charged $ 995 to put in a clean out and then have them tell me my sewer line collapsed and that there is nothing they can do but replace the line for and additional $ 5700. I got quotes for the job from many other companies. Went with another guy for 4500 and who quoted me in hind site 460 for the clean out installation. The rotorooter branch owner Tod said if i got him a quote for less he would give me back some money. 2 phone calls and multiple emails later with no response from him. Real honest business.