Christian Brothers Automotive

I have taken my car here multiple times and have been very pleased with their service and pricing each time. Today’s experience made me want to write a review… I dropped my car off this morning to have the oil changed and tires rotated like usual. When I came back later to pick my car up, they notified me one of the mechanics, Tyler, had fixed my broken bumper… at no charge! I was absolutely floored at this kindness and can not say enough good things about this business or about how thankful I am!

Great service! They were extremely helpful with a challenging situation with our vehicle. The owner went out of his way to help us. He went above and beyond to provide incredible service. I highly recommend!

My husband and I haven’t been able to find a trustworthy mechanic. after several times taking my car to the same place for the same issue and getting the run around, I finally decided to call Christian Brothers and they got my car in right away and were able to solve to the issue. I can’t thank y’all enough. I will definitely be returning.

I have been taking my car to Christian Brothers on Vista Ridge for over 7 years now and will never go anywhere else! They do it right and I have never felt taken advantage of. Friendly staff who are trustworthy and efficient.

Very friendly staff. I took my car here to get an oil change and they took care of it and went an extra mile to get the engine light fix. I would recommended this place again and I will be bringing my other car here for now on. I love the honesty and trustworthiness of the staff. They actually care for your car.

I found my go-​to mechanic! These guys are No Bull and reasonably priced — in fact compared to dealerships they are cheap! I am a very mechanical person and am totally tired of being ripped off by dealers who have «factory trained» mechanics who can’t seem to find the root-​cause of a problem but are always trying to get you to pay for expensive parts and unneeded labor. A local dealer tried to BS me into buying a new engine for $X, yyy.00 and convinced me to get some new sensors (that may not have have been needed); $zzz.00 and 30 miles later my check-​engine light came back on and the engine started stuttering. The next day I took it to CB Vista Ridge and with a scan of the engine and an oil change I was good to go — and have not had any problems since! On a transmission issue I took it by and they referred to me another shop (that they trusted and knew personally). The guys at the other shop knew the guys at CB and they did me right also! I really appreciate the honesty and being treated respectfully (I’m guessing its part of their basic belief system that helps!)

While they are expensive they are trustworthy and reliable!
And in the end I would rather have peace of kind knowing it was done right

I already knew what was wrong with my Truck before I had it towed in to the shop which was down the road. Couldn’t fix it myself with the tools I had. Need a starter, asked for a DIAG and told them I needed a Starter. Put an AC Delco part in, and was good to go the next day. I had zero issues and spent literally less than 5 minutes in the waiting room. I’m very pleased with the service and they made no attempts to try and dupe me on stuff I may or may not have needed.

I’ve taken my cars here for almost a decade. I’ve always had great service, and always gave them 5-​star ratings and recommended them to my friends and family.
Something has happened in the last couple of years, though. Service has really, really slipped. The staff seems like they just don’t care. They don’t call you and tell you when things are finished. They don’t call and tell you that your car won’t be ready at the end of the day after all, like the originally promised. If you have a question that they can’t easily answer, they get a condescending attitude that just wasn’t there a few years ago.
Most of all, when something goes wrong (in this case, they lost the key to my car — it was placed in someone else’s car), they aren’t even remotely apologetic about it. In short, in the last few years Christian Brothers started treating me like I was doing them a favor by coming in.
It is a real shame — I used to be able to count on first-​class service for a reasonable price here. I can’t say that I’m going back any time soon.

I had an issue and they were able to make it right. Dan was very apologetic and did everything he could to correct the problem. I appreciate the willingness to do what is right and necessary for customer satisfaction.

Called to check on wait time to get an emissions test and Dan advised to come at 2:30 and he would fit me it. Arrived and seemed like I was only there 10 minutes before my car was done! Friendly and fast! Thanks much!

This location is where I take my car for everything but a car wash. For several years, they have been consistently good to me — and my car. When I come in, they recognize me, and get my service done quickly. Yesterday I went in for my yearly inspection which I didn’t need to make an appointment for, and it was a grand total of maybe 25 minutes and I was driving home. This location has also offered me coupons when they have them available and have thrown in a few free services *without me having to ask*!
They always provide excellent service, and even have a courtesy chauffeur that will drive you home if your car needs to stay a little longer. Usually I wait in their more than comfortable waiting room. There are plenty of magazines AND free WIFI available for those who need it.
I will keep coming back to this Christan Brothers Automotive in my neighborhood because of their great customer service, workmanship, pricing, and honesty. Thanks again!

Today was my first time at this location and also trying this company. The staff was very welcoming and friendly while gathering all my information. I originally came in for an oil change and a tire rotation, and only paid for the oil change. I was informed that I needed new tires so the staff generously told me to put that $ 20 tire rotation towards some new tires. They have no idea how grateful I am for their honesty. I will more than likely ditch my former auto repair group and go with Christian Brothers!!!

Update: Switching my rating from 4 to 5 stars. I am ever more impressed with the customer service at this location.
During our recent ice storm, my driver-​side windshield wiper stopped working. My life is too robust for me to spend time futzing around with problems like this. I know Christian Bros. will treat me fairly … I’ll just take it to them and pay the $ 50-​$ 100 to have it fixed.
I get there just in time to drop off my keys and truck just at closing time.
I’m getting in to my wife’s car to head home and the lead mechanic (?) comes rushing out and tells me to hang on, he may be able to fix my wiper and get me back on the road immediately.
He explains that the ice caused the nut to loosen. He pops the cap, tightens the nut and voila, my wipers are both working again.
I try to push a $ 20 bill into his hand (multiple times) he refuses to take any payment. Instead hey points to the KAF sign on the side of my truck and says, «Donate the money to your ministry there.» (
)
I WILL donate that $ 20 to feed the hungry.
Thank you, Christian Bros. I am continuously blown away by your customer service and understanding of good will.
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Courteous, helpful, professional, clean, friendly.
This is how a business SHOULD be run.
We will continue to go there with our aging vehicles.
Thank you, Christian Bros.

New to Cedar Park I needed a good, honest and reliable place to take my car. I literally just stumbled on this place.
I have taken two of my cars here already and will be back.
What got me was the honesty I noticed. As I sat and waited for my car to be done I heard one of the guys on the phone with a customer.
«No, Mr. X, your front and back break pads were fine and had plenty of life on them!» It’s no charge.
How many places would have said, «yep, we had to replace your front and rear brake pads!»
How are we to know any different?!
Honesty, integrity is what CB is about.

I am far remiss in making this review. I found CB with the help of my fellow Unilocalers, and limped my poor truck to them over a year ago with some sort of electrical gremlin that needed fixing, among other things. Phil and his amazing techs found a sensor that had a hole burned into it (!!) that was causing my check engine light to be on. Needless to say, Phil called with the issue, the cost estimate, and a time estimate. Upon my approval, they got to work and solved that problem.
Making a long story short (er), I continued to have this electrical gremlin for several weeks — battery would drain completely in 24 hours. I must’ve gone through 3 or 4 batteries inside a month. They finally traced down some bad wiring that was drawing power, and disconnected it from the source. Charged up the battery, held onto it overnight (after discussing with me), and when the truck started without issue the next day, they called to offer me a ride to the shop to get my truck.
Being a woman, I have received less than stellar service at other shops in Austin/​CP as well as elsewhere. NOT here! All of the staff I have been in contact with have treated me VERY professionally, answering questions, and never making me feel inferior. This is a huge win in my book, from my own past experiences.

Check engine light came on. Diagnostic check revealed someting wrong with emissions. First these guys were extremely polite. Second, they suggested dealership first bk it might be under warranty. Called dealership, and they felt it was probably NOT warrantied and felt based on diagnostic code, it would be a $ 500+ fix. Decided to trust the Christian Brothers Automotive with the exact diagnosis (an broken/​open emission valve). Part was fixed/​replaced same day, cost less than dealership quote.
They made me feel like I was in very, very good hands. I don’t think I’ve EVER had that feeling going to an autobody shop before. 5 Stars.

Just had a tire rotation and oil change. Could go elsewhere for a little less money but I trust them and they don’t come out to the waiting room telling you you need wiper blades, air filter, new pine tree deodorizer. Nice guys also and a clean waiting room.

Called them this morning to come tow my car and replace the ignition — the key no longer worked and it needed a whole new ignition system, my husband said.
Instead, Christian Brothers told me to call a locksmith, recommended one, gave me the phone number and the locksmith was able to fix the problem for less than the cost of having my car towed to them.
Not many mechanics are that honest and helpful.

These guys go above and beyond to make sure that the customer experience at their shop is extremely positive. Twice in the past year, once for my truck, and once for my wife’s car, they have sent away from their shop, to a dealership armed with the necessary information to have work performed under warranty. In both instances, they could have completed the work themselves, generating substantial revenue, but instead gave me the information to make the best decision. This is the type of integrity that is often lacking in this particular industry. It is also the reason that I will continue to bring my vehicles back for the regular scheduled and unplanned maintenance and repairs.
Today, it was an issue with my truck. It was starting to overheat and I immediately recalled on my last visit where they identified work that would likely be needed soon. My truck was in the shop because of the dashboard display (a fix that they sent me to a Chevy dealership for warranty work), but they identified a small leak near my water pump and wrote up a recommendation for repair.
When I dropped my truck off this morning, I was greeted warmly by Phil at the desk, explained the problem. He was able to quickly retrieve the recommended work from my last visit, and confirmed the estimated costs. I took a seat in their very clean, very comfortable waiting area until Steve, the owner of the shop returned. When Steve returned, he escorted me to a very clean, very comfortable car and shuttled me to my office.
Within a couple of hours, I got a call from Phil, who explained to me in plain English what work needed to be done, what else could be affected and offered some recommendations. He made sure I didn’t have any questions about job and assured me it would be taken care of.
I have no doubt that when I pick up my truck this evening that the work will be done, just as it was explained and that the bill will line up exactly with what he estimated over the phone.
This level of customer service is lacking in business in general, and is incredibly rare in the automotive service industry. I cannot recommend this shop enough. I have never been so happy with a service that I hope I rarely have to use.