Officemax

Bought an office chair during Black Friday, box was damaged but employee said no problem, they come that way all the time. I take it home and open it… there’s a problem.
I return the next day with the one part that is broken (5-​spoke wheel base), requesting they open another box and swap it out since no other parts were damaged. STORE MANAGER absolutely positively flat-​out refuses to do so saying it is against policy. When informed that he has a choice of me returning the entire sale or just simply getting me the item from another box because if I have to go all the way back to the house and load it all back in just to bring it back for one part… he re-​iterated corporate line, «no will do». When I observed that he WAS store manager and he had the power to make it right for the customer and then take the heat for it later, he still refused to do so. Geez, how much of a nitwit can this guy be?
So, I’ll take it back tomorrow and they can kiss my ass all they want but it will be a refund and I will buy a new office chair somewhere else, even if I have to pay more, somewhere that actually KNOWS and PRACTICES customer service.

The employees here are completely useless. I called to ask a very simple but very specific question about the services they offer in their shipping center. They put me on hold for three minutes and then said yes, they do offer that specific service. I drove there only to find that no, they absolutely do not.
If you just need to buy office supplies, you can find them cheaper at Amazon. If you want any kind of customer service, you won’t find it here.

I ordered something for online pickup. I received a call saying they didn’t have the item, but said they were holding similar ones for me to look at. I went there and they did have what I wanted, but it was a different color. The store had already credit back my employer’s card before my arrival. When we tried to order it online again it then said they were out of stock. Now I know you’re wondering why I have given them 5 Stars. It was because the employee went out of their way to help me and make my experience a positive one. They know how to treat their customers fairly. I as well as my employer’s will be loyal to Office Max Online and the store at Pecan Park Blvd. :) Thanks!

Not usually a big box store fan, but this place seems to have its stuff together. Got a printer and a shrededer, and some other stuff. A helpful employee got the boxes for me, had them waiting at the counter, then loaded them in my car as well. Prices were reasonable, store was clean, and had no trouble getting questions answered.

This is the worst store ever. Take your business elsewhere they clearly do not need anyones business. They say they do price matching, comparing it to Office Depot but they do not when it comes down to it. They treat you like crap and then there corporate customer service department basically says, all well.

I was looking for a specific type of daily planner and had already been to 2 other stores without finding it. It’s really hot and I was frustrated.
As soon as I stepped into the store, a lovely man named Jack asked if he could help me find something. I told him what I wanted and he walked me right to the area where thankfully they were in stock and I was outta there in 5 minutes flat! Perfect!

The print center is awesome. I spend about 75/​mo here. I just email my job and pick it up. It nice when something just works.

I have been working with a relator recently and often have to stop in for her. The staff is very helpful and the guys in the copy center are always willing to help with any flyers or business card needs I have.
I bought a filing cabinet from here and it was delivered damaged 3 times! The ordering part of the company (1 – 800 service) was not helpful. I decided to call the local manager and see if he could help. He (Asst. Mgr.) was awesome! He searched for the cabinet locally and drove out to pick it up himself. I was really impressed with his level of service and desire to make amends for the shipping nightmares. I’ll be back to do more shopping there!

Needed a Cable Router. Bought it at this Office MAX. Sales lady said if any problem bring it back «No Problem».Did not work. Took it back for a refund. Sales person tells me I can return it but have to pay a «RESTOCK Fee. 15%. Told him I was never informed of that Policy. Asked to see where it was posted. He tells me it was on the Box when I purchased it. I said Show me. Opps sales person forgot to put it on the box. I said You made the mistake. He said your problem. Want a refund. pay the 15%. Told him you will lose a «Good Customer». He could care less. Got the refund –minus — the 15%.Never going back to this store. Will go to WalMart and Office Depot where they treat you as a good customer and want my business. Walmart and Office Depot take it back. no questions asked .No Restock FEE.

We were shopping for some unique products. The staff member wandering the store was wonderfully helpful in helping us locate what we needed.
The only item in the color we wanted was scratched, so we got 10% off.
At the register, the cashier had to use a calculator (for quite a few seconds) to calculate the 10% discount. As we were leaving, I looked at the receipt and realized he /​still/​didn’t get it right. Don’t they teach math in school anymore? I guess moving the decimal one place to figure 10% wasn’t on the TAKS test. ;) Still, he was super-​nice.

I was in finals and needed some place to print me a 20″ x 30″ colored print on glossy paper. I had stopped and called a few places and they were all $ 60+…for a piece of paper… Apparently that’s average, but as a student, on a student budget, $ 60 for a piece of paper is… well…dumb.
So I called good ol’ Office Max. It just so happens they had a special running that day to print a 24″ x 36″ colored copy on gloss poster board paper for $ 14.99. RIGHT ON, that is what I’m talking about. They have computers with the appropriate software I needed, Illustrator. She let me tweak a few things, did partial prints and when I wasn’t sold on the color we re-​did it a few times. Then it came out right. I was stoked on how it looked in real life-​new concept for me using illustrator and then seeing a large, in person print of it. I took it home to go mount it-​used spray glue and F’d it up. Note to self: Spray glue on anything larger than 11″ x 14″ and trying to mount it on foam core with no bubbles or glue smudges isn’t likely to come out well. I had spray glue on it and bubbles galore.
After I threw my fit… and my board across the room. I had just enough time to zip back over to Office Max and get it done right which I should have done the first time around. Lesson learned. They can cut, mount and laminate it for you for about $ 15 more… plus the $ 14.99. which brought my total to $ 35 something. Which is still way cheaper than $ 60. It came out really nice and professional. I was proud of it. I also asked the guy about a million questions about the boards they use and tricks I can personally do at home to not screw myself over again. Love this place and will use them often. BTW I do believe when the special is not going on to have a 20″ x 30″ colored copy on gloss poster board printed is around $ 35−45…not bad considering the alternatives.