Scott & White Cedar Park

We were very pleased with our visit today. We walked in and were greeted immediately by a friendly woman. She quickly got the info she needed. Before I even sat down RN Jay called for us. He and another RN checked in my 17 month old son who was working too hard to breath. My husband and 2 year old daughter were there with us. Dr Levy assessed my son within a few minutes. The needed treatment was given quickly and compassionately. An x-​ray was taken efficiently by Stephen. We weren’t rushed out and actually spent a couple hours there receiving treatment until my son improved. They handled his care with kindness and professionalism. The facility was spotless. I would go there again if I have another medical emergency. My only disappointment was the negative review on Unilocal that caused me to delay going there first. I wonder if that person reviewed the wrong facility on Unilocal.We had the opposite experience and are very grateful to the staff.

BEWARE… HIGHWAY ROBBERY!!! I will never use this place again or recommend it.
I went into Scott & White because I couldn’t get in to see my primary physician. I found out I had a kidney stone. Of course there was nothing I could do about it but just go home afterwards.
Scott and White billed my insurance over 13K for this visit. Not counting the physicians bills. If I would have had any idea it was going to cost me so much for this visit, I would have waited to see my primary. These doctors know pretty much what they are dealing with, I was told they had 4 other people on this day before me who come in with a kidney stone. I’m sure it’s a norm. I understand they won’t fully know until more test are run, but they charge an outrageous amount of $$$ to find out. It’s ridiculous they are able to get away with this. Possibly partially to blame is Obamacare. It’s not care, it’s let’s see how much we can screw everyone. Not only is this outrageously ridiculous, but I pay $ 1,100+ a month for myself and 2 kids. «My» deductible and out of pocket is 5k per year… add over 13k for the year to pay for insurance… and if my kids have any illness or? This is just downright wrong!!! The medical and insurance industry is a joke
Anyway, the care was good, but hell… it was not worth the $$$ I got billed.

Never ever EVER again… what all the reviews say is true. These people are crooks. I started going here when I moved here last year. I loved that it was close to my house, and the facilities are very nice. The Doctor I got was SOOOOO nice and she listened and I love her. I love her so much that, when they screwed up my claims the first time and I had to pay for $ 250.00 in claims that were done wrong, I stayed because I hoped it was an anomaly. I was ok for a little bit, and then I got a bill in July 2015 for a physical in 2014. I have now spoken to 11 people over the course of 4 months and it still isn’t resolved. Everyone agrees it’s covered, everyone agrees that it’s a coding issue, but their billing department just keeps blaming someone else. Today someone sent me an email telling me the code they were changing it to and if that sounded correct. Hmmmm if I knew that I would have fixed it by now, and I would be collecting YOUR paycheck!
If I could put negative stars I would, even 1 seems high. Please save yourself the headache, and find ANYWHERE else.

Took my mom here 10 days ago for testing. Have yet to hear results. Her doctor’s office apparently did not follow up with ASKING for the results until we called to find out what was going on. They said they’d send an email. *sigh*
My mom’s 5′ tall and 66 pounds and loosing weight rapidly. We need answers.
Called S & W and looks like they can’t find the lab results. Can’t FIND them? &^%#$^. Filled with hate for the whole bunch of them.

DO NOT USE!!! Scott & White has the WORST coverage ever and they make up EVERY excuse as to why NOT to pay your clam. The customer service is absolutely AWFUL!!! If you like to stay on hold for over 40 minutes and then have to call back (because it was too irritating to hold any longer) to be on hold again the next time you call for over 30 minutes and told you either have the wrong department and have to call somewhere else or some ridiculous reason they won’t cover your charges, then go ahead and go with them.
If I would have known this prior to signing up, I would have NEVER done it! Now I’m stuck with them for a year.
BEWARE in advance.

This is a fraudulent company with bad billing practices, they are ROBBERS. Doesn’t matter what insurance you have, they know how to rob you. They are notorious and shameless about it too. I have insurance with co-​pay of $ 40 to see a specialist, which we paid at the time of service. Then we got a bill that totals $ 200+!!! They charge you as if you went to a hospital even if it was just a consultation (talk). Don’t go here even if your doctor is very good, because you will be charged a lot more than you would think by their billing department. It is not criminal or illegal to rob I suppose. I had to choose one star for this review but actually it is zero. We don’t need such business in Cedar Park and we should all complain about their practices to the highest authorities and boycott them, I will do my part for sure.

Love the new offices. It is nice to have my primary Dr and other specialist all in one building.

This place is very shady. The receptionist told me it was illegal for them to take my insurance card before seeing the doctor. Don’t fall for their scam! Know the potential cost before they give service.
She was very rude! There are urgent care centers within 3 minutes of this shady ER. Don’t go there!

Wish I could give negative stars. Terrible customer service and double billing. In addition to doctor fees (copay applied) they bill $ 590 extra for a facility building fee telling me this is legal because the doctors are contractors and not employees. Bottom line– insurance applied to deductible and applied copay so now I have to pay $ 300 for a regular office visit.
On a seperate issue– Doctor/​nurses will not return calls or receive calls. They never called with lab results or returned a single call when my husband had just been there and was very sick. They just keep sending you to a call center in temple. Is this the kind of Primary care physician relationship you want?
I will never return here or go to any Scott and White again.