Chandler Air, Inc

After being swindled by George Brazil a friend referred me to Chandler Air. They are amazing!

I’m a long time Unilocal consumer, but I’ve never felt compelled to contribute. After meticulously reviewing air conditioning companies, I settled on Chandler Air for my problems, as this was the one with the least objectionable reviews. Because the process behind locating a trustworthy and capable A/​C company is so difficult, I thought I’d provide my experience with Chandler Air so people can know this IS a company worth using.
I’ve given Chandler Air 5 stars for three reasons: (1) Honest/​Integrity; (2) Technical capability; and (3) Price.
Honest/​Integrity — My technician was Dave. When he arrived at my house, I quickly suggested that my old Goodman units may need replacing. Even with offering this bait, Dave never tried to upsell me on new units — rather noticing that mine were in fine working order aside from a single problem.
Technical capability — Another technician from another company had been to my house previously and was unable to resolve my problem. Although Dave noticed the malfunction with my system was something he hadn’t encountered in some time, he was able to accurately diagnose it. He even returned home to check with some of his resources to ensure he was right — and he was. By the way, his fix for our system worked wonders.
Price — Many companies have been charging upwards of $ 100-​$ 115/​pound for R-​22 Freon. This is understandable because it’s becoming more scarce by the second. Chandler Air charged me $ 68/​pound, which I feel is extraordinarily reasonable. In fact, I’ve yet to find anyone in the Valley who sells it cheaper. Dave also spent approximately three hours at my house, although I was only charged for two hours of labor because that’s what I’d been quoted. He was thorough in his inspection of my system, which is likely what warranted the extra time (and is much appreciated by me).
Ultimately, Chandler Air is the real deal. I have no connection to the company and have used it to resolve only the one problem — so I have no vested interest in posting this positive review. This is the first time I’ve ever had an A/​C company come to one of my houses without either not being able to resolve the problem or trying to sell me a new unit, so I thought this review was warranted.
Thanks to Dave & Co at Chandler Air.

I needed a part to be put in that helped the compressor run better and I called last week. It was not an emergency, but they put me in quickly and Bob came today and put the part in and was very professional, on time and had that part in very quickly. Very reasonable in their prices and even though it was the 1^st time I used them, it won’t be the last! Very highly recommend. Also, when I called, the staff was very nice. Thanks again. Mike…

This company is refreshingly honest. I have used them several times and have always had quick service. The technician is pleasant and knowledgeable. This will be my forever company for my cooling and heating needs. They will never disappoint!

My husband and I have been a customer of Chandler Air for more than 10 years receiving there spring and fall check-​ups for our furnace and AC. We have always had positive experiences with the folks at Chandler Air– from the business staff to the technicians who service our unit. In 2010 we replaced the original unit (from 1960) as we were beginning to pour money into repairs. The new Rudd unit has had some major flaws. A new compressor was replaced in 2011, new coil in 2014, and again, a new coil replaced in 2015. As all has been under warranty, there has been no charge. However, I commend the owner of Chandler Air for still making us a priority in getting the work done timely and with the professional technicians employed. We will continue to use Chandler Air for our heating and cooling needs! Sorry to read others have had such negative experiences!!!

Excellent work on short notice.
AC unit broke down in the Arizona summer and they were very quick to make repairs and get us cooled down!
Highly recommend them!

Thanks for flipping me off and staring me down when I pulled out in front of you. Maybe if you were doing the speed limit it wouldn’t have been a problem. Apparently you were in a hurry to get to the red light before me! I’ll be sure to never use chandler air and let everyone else I know not to use them either.

I was recommended to Chandler Air by a friend who had had good luck with them. She probably doesn’t realize she was ripped off. Dave came out on a Friday and did an inspection. He found a problem with the ducts that would cost me up to $ 450 to repair. He said he wouldn’t be able to do the work (not his job) and that it would probably be done by the installers. I called the company after he left to set up an appointment. I was told they wouldn’t be able to do that until Dave’s paperwork was back in the office. It was a holiday weekend so they wouldn’t see it until Tuesday. So I waited to hear from them and when it got to Thursday and I still hadn’t heard from them, I called again. I was told again that they would call me. The girl on the phone doesn’t sound like she knows anything about a/​c. I have a problem with companies that don’t really want my business so I called another company and made an appointment with them to do the work. I finally got a call on the following Tuesday afternoon from Chandler Air and was told the installers would be out the following morning. I don’t know about the rest of the world but I work for a living and less than 24 hours notice is not an appointment, and certainly not one that I can keep if I want to keep my job. This was a voice mail I had received (I was working when they called and do not answer personal calls on work time) and sure enough, by the time I left work, there was another voice mail from someone else at the company and she sounded peeved that I hadn’t called back yet. Well, I wanted to see how this would play out so I didn’t call back, and sure enough on Wednesday morning, I had another voice mail from the second caller and she sounded totally ticked that not only had I not called back but now I’ve missed the appointment! The best part is the second a/​c company is actually honest and didn’t find any problem with my a/​c that would cost $ 450 to repair. In fact, he said if I really wanted to do something about it, I could do it myself, proceeded to tell me how, and saved me from being ripped off by Chandler Air. Whatever you do, DO NOT CALL CHANDLER AIR FOR ANYTHING.

Great low cost company. Impressed with their honesty and the sense of pride from their workers. Client for life.

While out of town on business one of my air conditioning units went out. My daughter called Chandler Air out and told them we had 2 units not working. My daughter was not aware that we have a zone system so 1 unit carries 2 thermostats. They found a blown compressor and they told my daughter that the unit was out of warranty and the complete unit would need to be replaced. They inspected my two other units and informed my daughter that one of the other units was locked up and would also need replacing, again out of warranty. Now this unit had been working up until they inspected it. Coincidental that 2 units would go out at once, but she had told them that 2 units were not working, so they found 2. They were very nice and made her a deal to have it all done by Saturday before I got home and that they cut her a «deal» for $ 4700.
Upon my return I inspected the units. The one that miraculously broke down when they were there only needed the actuator replaced, $ 200. And the unit with the blown compressor still had 5 years. TRANE replaced the compressor free of charge. And with labor and parts from a more reputable company I only spent another $ 1500. So my total out of pocket was $ 1700.00 and I have cold air again.
They didn’t use a gun but they attempted to overcharge me $ 3000.00. Very frustrating and I wonder how many unsuspecting trusting people have been duped by them.
The news service «3 On Your Side» came out with a glowing report on how fair and honest they were. When I call them and give my report they might want to revisit their view. I also plan on alerting the State department with whom they have a license through.

Called these guys out to check and service my a/​c. Skeptical as always I figured I would need a few quotes to make sure that whatever they say is wrong that is would be the problem.
However…
The guy came out, he arrived at the earliest time of the window and was very professional.
After all said and done he said my a/​c was fine, a some years left in it since it is original equipment for an old house. I asked him about future plans for additions to the home and issues with added rooms for cooling and he was very informative… did not try to upsell me on anything. Did his job and left.
Overall experience: Excellent and I would recommend and use again.

Very rude lady on the phone. I cannot review how well they repair due to the bad customer service, I was never able to schedule an appointment. I called to get a quote and she refused unless I had a diagnostic even though I already had one and just needed to know if they have the part and how much it would be to install. When I was trying to explain to her my situation, she said thank you and hung up on me before I could ask any questions. It was so mean and frustrating, I figured she could be a little sympathetic to my situation seeing as how my house is 107 degrees and my air has been off for a week, but I guess not. She did not even ask if I wanted to schedule an appointment.

I am a landlord that sent this company out to service my rental. My renters advised me that the guy who went out was not nice to them and had the attitude of why the heck am I here. I chose this company because its a family owned business. They did service the AC as promised, but I will not use them again.
I did call them today to get the receipt and also noted to them that whoever came out to service the AC was not nice to my renters– I was advised that it was the owner– shocked that it was the owner himself that was not nice– as said before, I will not use them again.