Gamestop

I like coming to this game stop more than any other games top. They are always so friendly and helpful from the moment I open the door. I am a parent of 2 boys that are becoming major gamers and these days I seem to know less and less about it. It’s nice to be able to come here and have them help me with buying different games and game cards and answer questions I always seem to have. They are very patient with me lol it’s also nice to have fast service.

All I really wanted to do at GameStop was preorder Street Fighter V to get beta access. Unfortunately had to go over there three times to get it because the first two times they couldn’t figure out why I couldn’t get my code. Then weeks later, I found out my best friend got his beta access code from another store and I’m chop liver! So I go to the store, ready to activate my roast hand! But instead I was cold chilly and didn’t let my issue bother me. When I stopped by last night (¹²⁄₁₁), I explained that I had been there twice and that my buddy had the code too from this week. So at this point I was either gonna get my code or a very lame excuse. And believe me, I was seriously prepared to tell you how terrible my experience was! But that didn’t happen at all. Instead I got the access code and decided to buy a PS4 just as well. Service recovery is a big deal in my book and if someone can help with resolving an issue I’ll definitely come back. Very grateful for the help — really solid staff.

This is my favorite Gamestop location. The staff is always very friendly and helpful, they always have what we are looking for. We came in here today and Miko helped us at the register. She was so outgoing and bubbly. She made our experience very pleasant and I really felt like I was being helped by a friend. We made a few jokes back and forth and I really appreciated how helpful she was. It’s nice to see someone who loves what they do and are so positive and outgoing!

Let me start off by saying I’ve been going here since it was funco land, but the last time I came in will be the last I don’t like this employee miko or his (persona). Please leave your attitude at home, and this (persona) I don“t support business that shoves that in my face. this caused my experience to be horrible to the point that I will never return again, I will buy from other stores and online before I ever go to this gamestop again! And Please remember the customer is always right!

I had to lower my rating based on the new hiring they’ve been doing. Especially this Chris character. I personally find other Chris’s to be approachable and helpful but this guy just breaks the mold. He never smiles, has no opinion on games and has me wondering why he works at Gamestop. If Tracy and Lisa weren’t so awesome maybe I wouldn’t notice so much but I expect more from my favorite store. I will continue coming here but I will try to avoid whenever I see that unhelpful employee working.

Love these guys! I go out of my way to come here just because the staff is so much better than any other GameStop I’ve been to.

The crew are very helpful. Usually a bit short staffed.

Until recently I never stopped by a Gamestop to buy games. I’d pop in for a gift card or two but I can only recall looking for a game around Christmas and I had to go to the one in Rancho Cordova because it was the only store that carried an old Godzilla game my son wanted. Although the game was old and used, it still cost me around $ 35.00.
Recently my kids gathered a bunch of games that they no longer wanted and asked me to take them to Gamestop to sell them and get stuff they wanted. When their games were priced… they decided they were better off keeping them instead of getting next to nothing for them.
The day we went in they had a little sale going on used games and I thought it was pretty good so I got the kids a few games. Honestly though, I didn’t think anything was cheap enough to run again and buy a used game that was slightly cheaper than new elsewhere. In fact I normally take them to another place where they have all the games they’ve wanted and sometimes have pretty good sales on top of throwing in some random gift.
So to me…
This place is only good if one of my children wants a game that isn’t sold anywhere else because it is old but otherwise, we’ll stick to buying new for a little more.
Customer service the day I went in with my children was SUPERB! The guy that helped us out was polite, knowledgeable, and friendly. 5 stars to this guy!

This is hands down, my family’s favorite GameStop. We’ve been shopping at this store for many years and we’re always disappointed when we find ourselves in any other Gamestop. The employees are super helpful and friendly (Lisa is our favorite!) and the games are always very organized which makes it easy to find what we want. Overall, it seems like the employees are happy to be here and that makes the shopping experience great.

I love Gamestop and have always shopped at their stores for video games, but the two times I’ve been at this location, the employees have been absolutely disrespectful. The first time I came over I asked a question about an upcoming video game, and the employee scoffed at me for asking it, as if my lack of knowledge made me inferior to him. The second time, I stopped by to see if they had a copy of a video game that just came out that day, and they said they ran out of copies, saying they only carried pre-​order copies. I get its a Gamestop employee’s job to push pre-​order sales as much as possible because a franchise lives and breathes by how many they sell, but that’s not an excuse to belittle your customers for not doing going that direction and continuously remind them, like punishment, that they should’ve preordered instead. I had to pick up my copy at Best Buy, which had more than plenty, so Gamestop here could be pulling a «fabricated shortage» to push the pre-​order mentality into their customers.
I have worked in customer service for five years, so any place I go I always give employees the benefit of the doubt. There is an obvious superiority complex issue going on at this location. Avoid it at all costs. Go where the employees will respect you, like the one at Sunrise Mall or Lead Hill Boulevard.

employee’s are nice and helpful and prices are fair enough.