Video Only

Returned a TV (new in box, unused) because my son got two for Christmas. They say that they cannot credit the funds to my debit card for 15 DAYS. This is NOT ok!!! When I purchased the item they had not problem deducting the money from my account instantly. They just lost a customer.

I bought my TV here a while back and am totally satisfied with my purchase. The man that helped me was practically an encyclopedia of TV related knowledge. He seemed to have the consumer reports data memorized for all the different models and took the time to explain to me the perks and drawbacks of all the different types of TVs (LEDs, Plasmas, etc.). At no point did I feel pressured or like I was being sold to. Instead I felt like I was educated and able to make an informed decision. Great service and I love my new TV!

My husband bought a big screen here and had nothing but trouble with it from the start, when he called them to help, instead of replacing the TV, (2 mos old) they wanted to buy parts for it that may or may not work. He ended buying another TV from Costco. Stay away–
or you WILL BE SORRY. (
snarly sales people too)

I had researched what I wanted and going in I expected to be pushed to what they had available. I was surprised that the sales person was low pressure and even though the tv I wanted was not in stock he stuck with what I wanted. Gave me good feedback on the sound system and I ended up with a lower price than I had budgeted. The installers were quick, helpfull and professional. I’m thrilled with my system and from start to finish it was a great experience. I was so pleased I called the manager to pass on my thanks.

I went in because in the midst of moving houses, I lost our tv power cord. I was hoping to find a replacement and not have to buy a new tv. The guys here were great! All super nice and helpful. They found me a power cord for the type of tv and plug in I had and it works great. They didn’t charge me anything or pressure me to buy something. I don’t think I would get a tv from them, but they’re great guys and a good place to go in a pinch for little things. I would go back if I needed help again.

Three stars because it is neither a great nor terrible place to shop. It is a no frills store that sells «Video Only». The shelves are old and basic and the whole place needs an update. But I didn’t stop there to buy decorating ideas, I wanted a good price on a good tv. The salesmen are a toss up. I have bought several items here and usually get very good salespeople, but I have gotten a couple that were over-​aggressive or condescending if you didn’t know everything about every brand you were looking at. Those things being said, I can almost always count on getting one of the lowest prices here. So, it gets three stars for being just a good place to buy stuff, but no frills or anything outstanding.

Didn’t have what I wanted. Cocky sales guy with a I know more kinda attitude and wouldn’t apply my full discount.

The ghost of Tom Peterson is alive and well and running Video Only. Mom and Pop store? Yeah, and Fred Meyer is a vegetable peddler selling his wares out of the back of his trunk! In what year are we still haggling on TV prices like it is some vehicle on a used car lot? How much is this company marking up their items just so they can give you a «deal»? If you don’t have the ethics to put your best price on an item, you’ll go the way of Circuit City, Silo, and someday soon, Best Buy. If you notice, their salespeople always have to ask their manager if they can meet a competitors price? And then some ex-​con looking thug of a manager comes out and wants to argue with you? Go out to Fry’s, or someone you trust and put these clowns out of business.

I have bought two tvs from these guys and have always got the lowest price available, they are friendly, knowledgeable and have always given me a great discount.

I was prepared to make a 2,400 $ purchase (not including the accessories I would have purchased after obtaining the T.V.s) and spoke to an easy going salesman whose name escapes me (I’ll update this review with his name) at the moment. However, when the salesman introduced Orlando Warren, everything went down hill. Mr. Warren treated me like a second class citizen to say the very least. He also persisted in pushing for a credit option after telling him I was unable to purchase the 2 televisions on the spot; I let them know I would have the cash within two days. Orlando kept saying they would hold on to the sets, but if someone else came in and wanted to purchase them they would be sold regardless of my down payment on the televisions.
Update: After coming in the very next day, and informing Warren the money wouldn’t be available for another 18 hours he happily told me he had sold the televisions to someone else. After hearing the news I asked for my deposit, and he rudely responded by saying «you’re just gonna have’ta wait 30 days before we give you your money back.» The irony is there was more than enough cash in their tills to reimburse me 13 times over.
The very fact that a person like Orlando works with people is baffling. He comes across as an angry misanthrope who hates his job.
Update: I ended up driving to Video Only’s Beaverton location, and purchased a 52′ inch flat screen. Unfortunately, the set blew out two years later, and now I’m out a television, and 1,200 $
The lesson here folks is if you are dead set on buying a new television, go to Fred Meyers and pick up any one of their sets. Fred’s customer service is always on par whereas VO customer service is bipolar, Fred’s tech is more affordable whereas VO tech is vastly overpriced for the quality, and Fred Meyer sets live far longer than two years whereas VO sets seem to die right on the two-​year mark.

Oregon loves anything that isn’t main stream or run by «the man.» Oregonians are probably the only people I know who will pay more just to support the little guy and damn corporate America. Luckily with Video Only they don’t have to.
The service here is just as good as any mom and pop store but the prices are better than you will find in any of the bigger chains.
Every time I need to help my family get something new or update to the 21^st Century (they were still rockin the VHS) I take them here. You should too, you won’t regret it.
If you do head there ask for Torrey. He’s an amazing salesman and a heck of a nice guy who is probably more honest then he should be.

College basketball makes March a magical time of year for me and 2010 was no exception. My Duke Blue Devils were on fire, and on a fine Sunday afternoon, I was anxiously awaiting the NCAA tournament selection show. I just had to survive the last few minutes of the Big 10 championship game.
And then it happened. A huge, black vertical stripe down center of my 4-​year-​old plasma. Surely this must be just a little hiccup. Let’s just turn it off and let the TV reset itself. No problem, right? Wrong.
Two hours of internet searches (the most promising of which was a youtube video of a guy beating his plasma with a plastic wiffleball bat) later, I was no closer to the solution. TV repair quotes were up to half of the set’s value with no guarantee of a fix. Weeks of sporadic home-​TV-​repairman hi-​jinks ensued until I realized that it was time to pull the plug… literally… for good this time… seriously.
After years of hearing the ads, I decided to give Video Only a shot. I did my homework on the models available and came home with a 50″ Panisonic plasma at a price that beat Best Buy and rivaled Amazon. I loved the set for the first few weeks until I lost a line of pixels in the middle of the screen (different TV manufacturer, but eerily familiar defect). Video Only has a great return policy that allows you to return the set for pretty much any reason in the first 30 days.
The only reason that I’m not giving up 5 stars on this review is that, when I tried to return the set, I was not able to immediately reach the salesman I had dealt with during the purchase, Matt. The guy I talked to tried to give me some runaround about how I needed to contact such-​and-​such TV repair company instead of just swapping out the set in-​store. I called again 15 minutes later and was able to talk to Matt. He had me come to the store that afternoon to get my replacement. He was really friendly about the whole thing, bringing a hand truck to my vehicle so I wouldn’t have to carry the set in myself.
One last thing to note about this Video Only location. Getting to their driveways is a traffic disaster. You either have to be going east on Harmony/​Sunnyside or north on ²¹³⁄₈₂^nd. It’s a bit of a pain in the rear, so I thought I would share that knowledge and save you a few minutes of frustration at that busy intersection.

It feels like we’ve finally joined the modern age. Long known for being late adopters of technology, I was amazed when Mr. K agreed it was time to get a nice flat screen TV rather than wait for the 15 year old behemoth in our family room to finally die.
As is the case with all of our ‘major purchases,’ this took a bit of research. Consumer Reports, talking to friends, on-​line reviews and visiting several major retailers to check out different models and sale pricing. Our biggest decision was between Plasma and LCD and of course the space limitations of our room.
After a thorough review, we ended up purchasing our new TV here. I had the same salesperson on both visits and he ended up being great. In comparison, I almost always leave Fry’s feeling slightly creeped out. I didn’t feel overly pressured on either visit and once we decided what we wanted, the entire transaction including loading the TV into our car was very quick. The price couldn’t be beat.
I can’t wait for all the bowl games to begin. Watching football in HD is pretty awesome.

Video Only sold me a good set for a good price with a good warranty. The salespeople didn’t bullshit me about the set, features, required wiring, or anything else. They didn’t try to up-​sell me (in fact, the salesperson got me into a model that fit my needs better and cost less). They shot straight, and got my business.
I was on the hunt for a flat screen TV. Having waited for years for the prices to get reasonable and the technology to advance, I finally settled on what I thought was the best option for me, an LED LCD. After price-​comparing all over online and at local stores, I went to a couple of big boxes and found that the prices were no better than online, and many had different model numbers and feature sets. That’s when I called up Video Only to price-​compare.
What I found was a guy who gave me straight answers. I played dumb and asked questions I knew the answers to, and I got them. I then got some more info that I wasn’t bargaining for — advice that saved me a bunch of cash and got me in to a better TV. Sounds like a pitch and switch, right? Well, I took the info he gave me, went home, researched it online, and it was all legit. He was basically getting me in to a top-​of-​the-​line plasma with great features for $ 150 less than Amazon could get it for me.
Sold.
But the real clincher is the HDMI cables. I know that they’re digital signal, and I know that all you need is a basic certified cable. Anything more is simply a waste, and anyone who tries to sell you something more is ripping you off. These guys were 100% straight with me on the cabling. That’s the highest-​margin item for them.
I’ll definitely do business again.

Our family room big screen went out and we went to go get a new either LCD 120 mhz or a Plasma 50/​52″ so after going on line, then to Costco we decided to go to Video Only!
The salesman tried to give us the normal sales pitch but I informed him we were looking for only a couple of models that interested us! He then began to insult MY intelligence as he was going to tell us why they were the best out there! I mentioned that we ALREADY knew what we were going to be buying… I asked him for the best price on each and he began this speech about buying now, not later tonight, are you shopping anywhere else bla bla bla… I repeated: Give me your best price and I am buying! Then the piece of work starts to write down info for him to go see his BOSS for the best price! As we were walking out the door of the entirely empty store he came down $ 70.00…What a waste of time and cheesy salesmen!
We did NOT buy from there and would not unless it was an AD special that was something we needed… Go to Home video Library or Best Buy or even Costco (though to beat!)

Spontaneous big ticket item buying does not come naturally to me. I like to research, check prices, comparison shop. But yesterday, with the heat, with our crappy small TV Olympic viewage, with the marginal Wii clarity/​precision, we broke down. Broke down hard. Broke down to the tune of 37″ LCD Panasonic Viera. And it’s beautiful.
First we were at Sears getting tools or some such, and I wandered past the lustful Dyson’s and into electronics. We’d been talking about a new TV. Look around, meh. Very expensive. Why not try Video Only? (I said, ‘Cause if we don’t, we’ll be sorrrryyyyy”)…
Our saleman, Jeff, was attentive. He hung around just enough to give us the dish, but knew when to back off so we didn’t feel pushed. He showed us the Consumer Reports article that listed our preferred set as the top rated TV for it’s size. 1080 dpi don’t you know. And $ 200 rebate to boot. He told us to get to Comcast to get the silver box instead of the black, then we’d be rocking the HD into the closing ceremonies.
We did it. The only drawback is that yesterday was the last day of the sale, and this Video Only was out of stock. So Jeff knocked off $ 25 more and we drove to Beavertron to pick it up. Jeff even called to make sure things were OK and he answered more questions we came up with.
And it’s glorious. Even in SD the Olympics are bright and beautiful. Wii play is fucking coooooool. I need support in my sponeneity, and this place helped well.