Clark S Tsai MD-Eye Center

Don’t go here if you want to be seen on time, ever. Been here more than once and more than once the appointments themselves have lasted five minutes but the waiting around has been 90 minutes plus. I won’t be going again.

I have been seeing Dr Tsai for over 5 years for my Glaucoma, and regular eye exams for glasses. I like the Doctor and the staff.
Dr Tsai is very professional, but also friendly and seems to listen and answer questions better than some of my previous doctors. His equipment seems to be higher tech than the previous doctors, including Kaiser, which I had previously. I’ve had tests done in the past that were very uncomfortable, such as the doctor shining bright lights in my eyes, and complaining when I had trouble holding my eye open. Somehow, Dr Tsai seems to be able to do these things in a more comfortable way.
For my eyeglass prescription, there’s no flipping lenses, and asking which one is better; they have a machine that can magically focus to the correct prescription so quickly, I didn’t even know what was happening the first time.
I’ve never bought eyeglasses there, as they are a lot more expensive than Costco, but he didn’t try to push me into buying from his office. I talked to the woman in the eyeglasses section, and she was very friendly and helpful, even though I wasn’t buying anything from them.
When I was having trouble with dry eyes, he gave me a bunch of different samples of eye drops to try out. He also has given me several free «samples» of my prescription eyedrops for glaucoma, saving me a lot of copayment at the time.
The only negative, which would not be a problem for most people, was when I didn’t have insurance, and later when I had regular medicare — the billing; not errors, but just slowness, so it was hard to remember what was done. This is really my fault for not keeping good records, I think. They never complained when I was slow or forgot to send payment, and they gave me nice discounts when I had no insurance. Now, I have a fixed copay, so it won’t be a problem. Anyway, I don’t think most people would complain about not being billed quickly. :-)

My whole day ruined after I took just a regular eye exam for my contact lenses prescription there. I can hardly see anything afterward and I only found out they did the dilation to me when I called them again. I can’t work, can’t read emails and can hardly drive. Don’t know why every time they have to dilute you just for an eye exam not even tell you, oh, wait, they can get more money! Will not go there any more.

I went to visit Dr. Tsai’s office since I recently moved to the area. The staff was exceptional and made me feel like I had been visiting the office for years. They have a great selection of glasses and found exactly what I was looking for. They even ordered me a few different brands of contacts to try out since my current brand was irritating my eyes. ¹⁰⁄₁₀ exceptional service. Will return.

I made an appointment with Dr Tsai for an eye exam just to get my contact prescription updated. I picked his office simply because it’s located right next to where I work and is very convenient to go right after work.
The doctor himself was nice enough, however, I only saw him for about the last five minutes of my appointment (I think I was there an hour). All he did was do the final check after the dilation. Everything else was done by another worker who did not tell me his title or what his qualification he had to be the one who determined my prescription. I assume he was some sort of tech. He was a nice enough guy but it was weird to me that someone other than the doc was doing the actual exam. I’ve never had that happen at any other eye doctor.
The office itself is very old and cluttered. The office staff is friendly enough but didn’t inspire alot of confidence. The first girl who called me back took me to that machine that automatically determines your prescription (I don’t know what it’s called) and started doing the exam without asking first if I was wearing contacts.
Overall, I wasn’t impressed but in all honesty, I will probably go back simply for the convenience and the fact that they have a optical shop inside the office that can order my glasses and contacts and also bill my insurance. If I had any issues more serious than near-​sightedness, I might decide to go elsewhere.