G & W Towing

rip off pricing
$ 500 for a 70 mile tow.
thief’s!!!

They towed my car with the parking permit inside and really visible on the dash board.
I work in the plaza next to the beach where Barry’s security is there every single day to protect the plaza from pple who are not customers for that plaza, just park and go straight to the beach.
One sat morning, I came early to find something to eat before work. I parked and left with my boyfriend to restaurant to restaurant. 2 hours later I came back to my car to grab work cloth but my car was gone.
They towed my car even I have employee parking pass in the car. I could not go back to work on time, I lost my wage, tips and trust from my boss. And I had to pay $ 321 to get my car back. (it’s only $ 80 for employee’s car if we forgot to put the pass when it’s towed)
G&W, u should know better. U know u should not towed employee’ cars.
Money hunger pple

My experience with G & W Towing was arranged by Mercedes Roadside Assistance when my car wouldn’t start. The driver was INCREDIBLY NICE! Once he arrived, he actually got my car started and explained what might have been going on. He suggested to continue driving the car now that it was running but still gave me the option to tow it to the dealership. I took his recommendation and continued to drive my car to run errands. Then right when he left, my car wouldn’t start again (UGHHH!). I went through the Roadside Assistance process again and the same driver arrived. He was very understanding and lighthearted, and made me feel a lot better about the crazy day.
My only complaints would be about the timing (each wait was estimated at 90 minutes!) and the dispatch service (the dispatcher gave very short answers to me on the phone).

After having a bad experience with my insurance company’s roadside assist, I was connected to G & W Towing by my car manufacturer’s road side assist. It took them 45 minutes to arrive coming from Costa Mesa to East Irvine. They were very efficient and friendly.

they towed my luxury car by pulling it (instead of placing it on the truck). they crashed the driver side including the front left light, left a dent on the trunk where they put the signaling alert light, and pulled a fender cover. when I told them about i which is when I was picking up the car they were about to close, the person at the front asked me to contact the manager that was absent. when I called later the manager laughed and told me that I was drunk driving and that is why my car was towed and I probably wrecked it myself. I was not drunk driving and that was a terrible experience. These people are extremely socially irresponsible and very unethical.

It’s a tow yard. Cars are brought there when they have been in a major collision. People like me, are injured from the accident and being stood over while they watch you remove your belongings from your totaled vehicle. You’d think the employees would have a level of compassion. Nope. I lost my glasses in the accident. I asked to see if they were in the car the day after the accident (a Sunday). I was told if I came down on a Sunday, I would be charged a $ 50.00 key fee.

Worst service ever! Overcharge for what they told me on the phone. End up paying 80 dollar more for something that would of cost me ¼ of the price.

When I needed an emergency tow, I was lied to on the spot about towing fees and business hours which resulted in a $ 342 bill for a 10-​mile tow. They wouldn’t let me come get my car once they had towed it away and charged me extra because I came to get it on a Saturday (which another employee told me wouldn’t be an issue and wouldn’t cost me anything extra). When I came and got it the next day, the employee I spoke to was extremely rude and unprofessional. Terrible service, rude and misinformed employees, and a giant rip-​off which is publicly endorsed by the Costa Mesa police department because the city gets a kickback. What a joke. NEVER do business with G&W, and NEVER let city officials call a towing company for you, especially if you’re a AAA member anyway.

Can’t believe they managed to get over 3 stars on Unilocal.I called them to have a tow truck come and tow 6 cars from my business’s parking lot, whoever answered said they would send someone over right away. Over an hour later I get a call to see if I still needed their service… What a joke. I ended up calling another tow company while I was waiting for GW and they had a tow truck at my business within 15 minutes. Guess GW doesn’t need the business

It’s a dirty job but some one has to do it. G and W locked up my car after Newport Beach police ticketed my poor baby. When I came to claim her she had been sitting outside in the cold with the other jail birds.
Staff was polite and quick but I am a little annoyed that the hours of operation are Mon-​Friday yet my car was towed on a Saturday so I couldn’t have gotten a release until Monday anyway.

G and w sucks! Towed my car and ripped me off of $ 450 for 2 ½ hrs. Must be nice to be able to live with yourself when you have the capacity to rip people off and hold their cars for outrageous ransoms! Don’t ever use them.

With my recent car troubles, G&W helped me out by towing my crappy ride.
I mean, granted, I had no other choice, since they were the only towing company on contract with my Mechanic.
However, instead of giving a 3star review based on the fact that they were serviceable, I’m adding another star.
Why? Here, let me list them
+ They were extremely responsive when I called
+ The driver (who’s name I forgot) was very nice
+ Competent towing professionals
+ After the $ 45 hookup fee, towing is only $ 6 a mile, which seems fairly reasonable to me. Then again, how often do I get towed willingly?
Over all for requiring a tow, they made the experience as painless as possible.