Carpets Direct

If possible avoid using this company. I just recently had them replace some wood planks in my apartment and they did a horrible job. The planks are not even, they did not clean up after themselves. There was inches of dust all around my floors and furniture, which they did not bother to protect. They moved some stuff on my balcony and did not move it back. They used my garbage bags and paper towels. I am surprised they did not use there own and finally a job that should of took two days took a week because they decided to show when they saw fit and they were late the last day.

I’ve used Max and his crew many times for various flooring jobs. From carpet installation, to hardwood flooring installation, to repairs to old existing flooring and everything in between, I know I can always count on this company for reliable, quality work, and for very reasonable prices. I also appreciate the fact that Max will always work with my schedule to come out and provide me with complimentary bids. He’s always very friendly and an overall great guy to work with. I highly recommend this company for any flooring installation or repairs.

When I bought my house, the living room opening to dining and kitchen had red oak hardwood floor, while the kitchen and dining had ugly ceramic tile.
I decided to demo the ceramic tile and continue the nice hardwood floor into dining and kitchen. Carpets direct provided me with great consult on how to achieve what I wanted to do. They installed new hardwood that blended in perfectly with the exiting one. The new wood perfectly matched the height and finish of the old wood. I was very worried about my ability to make brand new wood match the looks and installation of a 30 year old wood. Carpets direct made it happen.
They were also very professional about explaining scope and estimate, showing up on time, staying out of the way and cleaning after they finished.
I highly recommend them!

Max and the team are great. They put in hardwood floors in a day while my wife was away on a trip. Their team of installers even worked late into the night to make sure the job was done before my wife got back. The floors came out AMAZING and the staff was very professional.
— Jason Los Angeles

Great service and price! Max from Carpets Direct gave me the best price for quality carpet with installation and padding. I am very satisfied, my bedrooms and stairs are beautiful. The only problem I had was that they sent only one carpet installer to my vacant condo. The man was a very hard worker, I felt so bad for him because he was all alone. He had to install carpet in three bedrooms and two flights of stairs. He started at around 9:00 am, and finished at 9:30pm. That’s ridiculous! I was there all day until about five when I called it quits and went home. I had my neighbor (who was doing work in the condo) check in and give me an update. For my next project I’ll just make sure to ask for two installers, even if my place is empty so I don’t waste my whole day waiting for carpet to he installed.

Max and Patricia were a pleasure to work with. The installers were professional and quick. I looked around and felt carpets direct offered the best value and I wanted to support a local Culver City business. Couldn’t be happier!

I needed someone to install the carpet I bought on close out from Home Depot. Found these guys on Unilocal,liked their reviews, called and spoke to Max the sales guy and receptionist Patricia. Both were nice, I got a great price. Install was done well. Plus they accommodated a late in the day appt bc of our moving truck schedule.
I recommend!

I recently hired Carpets Direct to refinish my maple hardwood floors. The job was difficult, because I wanted the floors to be a dark color. Carpets Direct finished the job on-​time, and the floors look great. Max, the owner, is very easy to work with.
More recently, I needed to buy some baseboard molding from a wholesaler, and Max helped facilitate that.
I highly recommend this company.

I just needed a carpet remnant for a small job in my house. After discovering several carpet stores were mostly unhelpful, I called Carpets Direct. The woman who answered the phone said, yes, they could help me out with finding a remnant.
I drove over to the store and was helped immediately. She relayed me to a very kind man who took me to the back to look at the carpet pieces. After looking at a couple, I found one that was PERFECT. Neutral, with a small raised pattern. The man was so kind, he gave it to me for free! And then helped me put it in my car. And gave me directions to where I could buy carpet glue. Amazing.
I would go back for a larger job in a second. Good people. Great help.

I am so disappointed in Max (the owner). Lack and poor customer service. I have been to this store 4 times. The first time and third they closed before the time stated on the door. I was told by Max if they are slow that he closes early. Which doesn’t help someone coming from work or on a Saturday. The last time I was in there I picked out the carpet that I wanted installed. Max informed me that he would come out for an estimate (which it states on the website). I called this past Monday (July 8^th). His assistant called and said that Max could come out that day to give me an estimate. Than she called 3 more times, the second time she asked if I was the person who was also looking at laminate flooring. I informed her that I was and that I purschased the laminate flooring already (Lumber Liquidator), than she called back and asked if I could count the stairs. Which doesn’t make any sense considering the stairs could be large or short steps. I told her that he needs to come measure the flooring himself considering he said that he would. She called again (4 times now) and said that he really WANTS ME TO COUNT THE STAIRS before he comes out. I informed her that it sounds like he doesn’t really want to come out and that he doesn’t really want the job, she said that it too sounds like he doesn’t want the job. I believe that he didn’t want to do it because I didn’t buy the laminate floors there. He would have made easily made $ 1000+ on my floors alone. I guess he is making so much money that he can walk away from this job. What he also fails to realize is that 3 of my neighbors (I live in a gated community) just asked for carpet recommendations. Not only will he lose out on my job but he won’t be used by my neighbors as well. I am now back at square one with finding carpet, I believe that it is a blessing in disguise.

This place sucks. I had my vinyl flooring done by them, both kitchen and bath. The work quality is awful. One of the seams not only started curling up within a month and we were tripping on it, but they also used some kind of pen to mark the cuts and all the cuts are visible. Ink won’t come off.
The edges of the vinyl where they meet the kitchen cabinets were just left curled up under the cabinets. No molding.
They removed the toilet to install the vinyl in the bathroom and did NOT replace the wax ring under the toilet, so now it stinks and water seeps from under the toilet. They also left the toilet lose.
I called for a follow up and no one ever returned.
I will never use these people again.

I love the time and effort they spend with each customer. Every purchase I have made has been exceptional. Installation is done quickly and they leave the place neater than when they came. I have referred friends who were very happy. We both needed wood floors, Carpets direct installed the floor in BOTH condos for less than my friend was quoted for only her unit, from a different place.
The next time we need work, they are the first place we will go.
Thanks MAX!

What great service! I went in to see if I could buy a piece of plywood for a sign I needed for my wedding. not only was one given to me for free, it was carried to my car for me. In today’s world, its hard to find people that do things for others just to be nice. I would definetely trust my business with Carpets Direct.

Awesome service and products! The owner, Max went out of his way to make sure I was completely satisfied with installation of my new carpet! His team was very professional and did everything I requested and most importantly the prices were very reasonable! Thank you!