Riverside Medical Clinic

DO NOT GO!!! They suck! I took my daughter this morning, and they are not accepting new patients! And my daughter is in severe condition. The front desk nurse didn’t even check if they have any opening and told me the appointment is full. This is ridiculous! So unprofessional!

I called to schedule a vaccination for the month of November. I was told there was only one person who worked on the day I wanted and only between the hours of 8 – 9:45am. Well I work during those hours. The PA is on vacation the week that I need to have this immunization done for my work. The gal on the phone didn’t seem to care about providing good customer service or offering me other options. So I will take my business to Citrus Valley Urgent Care in Corona who has the staff to provide services when needed.

Dr. Ota and Dr. Ballard are knowledgable, friendly, and professional. Dr. Ballard has a good sense of humor and is really good with my son. Dr. Ota has a warm smile and great knowledge.
I want to also mention Dr. Ballard’s nurse, Maryanne. She is sooooo nice!!! And smart and has a warm demeanor.
The reason for the 4 stars as opposed to 5? One of the receptionists is just not nice. She isn’t mean per say. But a smile and warm greeting would go a long way. The others are kind and seem happy with their jobs.
Update! The receptionist I mentioned was so friendly on my last appointment! Big smile and just very nice:)

Incompetence at its finest! Save your time and visit another doctor elsewhere. I struggle to find the words to convey my disdain for the completely disorganized reception staff. This particular practice will phone you ad naseum to verify that you will attend your appointment, and then double-​book patients to ensure that their billing quotas are up-​to-​par. I could go into a very lengthy explanation of why their practices lead to poor patient care, but I’ll spare you the details.

Dr. Ballard and his staff could not have been more professional when we were there three weeks ago with my adult daughter and 3-​year old granddaughter. We were impressed with the patience Dr. Ballard showed with my granddaughter; explaining everything to us as he examined her. As an RN, I was more confident in his conservative treatment of my daughter following his thorough explanation of his recommendations for treatment. As it turned out, he was right on. The clinic is immaculate! Everyone washes their hands before and after they touch you… sadly, though it should be, this is not true in every medical office! We’ve found a new family doctor with Dr. Ballard.

Walked in on a Sat at 4’ish…was seen within 10 Minutes. I am from Arizona visiting family in the local area, definitely will remember this location for future needs if necessary for family out of state health care. Great Job to the staff

Dr. Ballard and his nurse Maryanne are completely fantastic. Dr. Ballard is extremely respectful and compassionate. He listened to the issue that I was having and did not disregard or discount feelings and concerns that I was having and took my personal beliefs and opinions into account when making his recommendation, as I do not take pain killers for personal reasons. Dr. B had to refer me to a colleague and Maryanne knew how much pain I was in and did everything she could to get me an appointment on Monday (referral was made Thursday). I have had horrific experiences with other doctors in Corona for this same issue in the last year and Dr. Ballard was the only Dr. to understand that I was not making this up and not there just looking for pain killers. I will always seek out Dr. Ballard for medical care and he is the perfect example of what a doctor should be.

Really clean, large office. Everyone is really friendly. Took all 4 kids there (2 appts each time), & wait was less than 10 minutes both times (10am & 3:30pm). Can highly recommend pediatrics. Want to switch to a GP here, also (very convenient to my house)

I urge you not to go here… Dr. Ballard is one of the worst and most incompetent Drs I’ve ever ever ever experienced… I walked in on my own 2 feet almost begging for help before my condition got worse and I was forced to wait for to get an MRI until he seen it being fit… My condition got so bad to the point where I couldn’t even walk or stand anymore and only then did he give me what I needed… I hope this place gets shut down for the sake of the community!!!

Ask for dr Ota she’s the best I will be seeing her thought my pregnancy. Also my parents drive all the way to Santa Ana to
Talbert I will have them change to this office the lab is in office that’s always a plus not
To go to diagnostic lab. The girl who does blood is amazing! I don’t remember her name! But don’t worry she is amazing… And the only one! She will do a good job so feel comfortable! Also… The only thing is dr Ota didn’t call me ASAP when I called
For her last time and I was having stomach pain that’s why theirs a star missing :(

Place is a joke. Did a physical. Place sent back wrong alarming results. Dr called me back in and this place wanted me to pay a co pay. Dr did not even know his stuff. Was on the internet searching for crap. 2^nd lab results came back ok. I will never come back to this place.

I am SO happy to find a clean, modern, friendly, and time-​efficient doctor’s office in my area. Every time I need an appt., the staff are able to give me same-​day or next-​day appointments. Wait time is amazing… both in the waiting room and once in the exam room. Twice my daughter was called within 5 minutes of checking in. If you need to use the restroom, I would recommend doing it BEFORE checking in, since both of those times I had to rush my daughter out of the RR.
My kids see Dr. Pickett and she is very sweet, gentle, knowledgeable, and helpful. I see Dr. Ota and I really feel like I can trust her.

The clinic is new, everything is clean and organized but they must not have installed the clocks yet because the staff has no concept of time. I’ve been here for a pediatrics appointment for my son, both times were over an hour wait. I’ve had two appointments with the OBGYN and one of those times I was at the clinic for nearly two hours. Today I made an appointment for 3:20pm, here it is almost 4:10pm and I’m still waiting to see my physician.
I’m not a happy patient.

My family moved to Eastvale in August. My children were in need of their inoculations and TB test for school. I took my children here and they were very happy and I was extremely impressed.
The office is clean and modern. The wait time is minimal and the staff gets everything handled quickly. Since our first visit we have made doctors in this center the primary care physician for all 5 of our kids, my wife and myself.
Great facility, great doctors and easy medicine.

This is a great place which just opened up in Eastvale. Our area hasn’t had anything like this and its a great addition to the community. They were able to get me in same day, have me in/​out in under an hour, and the staff is wonderful. It sounds like they are open late some nights during the week which is useful to know since this is an area with lots of commuters.