Bank of America

The customer service is crap. I’ve been waiting for an hour just to talk to a teller and no one even asked if I needed any help. For the past three days before visiting the bank I tried calling and every time I would be told that all tellers were busy and to call back later which I did and still got the same response. Good bank just sucky service. They should be more willing to help customers. Come hours in advance because you will definitely be waiting a while.

This was sure a disappointing experience. The teller was busy soliciting advice from the client ahead of me, making me wait after their transaction was finished. Was that really appropriate behavior? Then I wanted to buy pesos for my upcoming trip to Mexico. 2^nd teller could not tell me the $ to Peso rate; could only tell me peso to $ rate. There is a difference and she should have known how to pull it up on the screen. Then I looked for a manager and realized I would have to wait as all 3 managers were in a meeting. That’s why I always use the ATM. Duh!

I think this branch should serve as an example to other locations. My only problem with it is that it changed it’s hours, and now closes earlier leaving me to go to the Grossmont location which I dread. This location has consistently accurate service by it’s tellers. They are friendly, and work quickly to keep the flow moving. The manager has frequently solved several mistakes for me made by the La Mesa branch, and always has a great attitude.

I went into this location for the first time and it will be my last. The tellers are snobby and rude and not helpful at all. It’s really kind of laughable — they are TELLERS not very educated and yet act snobby when someone walks in dressed casual? Don’t bother going here — pick a different location.

Get excellent service every time I go in. teller machines work welll and rare to have anyone in line. Good parking which is Important to me! Graert place to go!

The Up — It generally pretty easy to get in an out of here (as banks go, anyway).
The Down — The customer service is hit or miss. Sometimes I feel like a regular customer, sometimes I feel like an inconvenience.

Good parking, short lines, very friednly staff. Two ATMs behind a locked door (your atm card opens the door.) Off a main roan and very easy access.

I like this new location — and it’s a very pretty location and the people who work there are quick & are friendly.
I also like that it’s really lit up when you have to go to an ATM in the evening & you have to put in your ATM to get inside makes you feel oddly more protected.

Beautiful new branch that moved from the old run down Albertsons across the street location.
Friendly staff, fast service. Great branch.