Union Bank

The manager at this branch was really helpful. She released a hold that was placed on my check. She certainly understands how to provide excellent customer service.

I opened a free checking account with them in 2005, back when they were inside the Ralphs store. Things used to be great, the people there knew me, and since they were in Ralphs they were open later than most banks. Then things started going downhill after they moved to their present location next to Panda Express, they now close at 6, and worst of all, this year they started charging you $ 5 a month for not having a direct deposit coming in. I’ve been unemployed for a year so this is not cool. Then, when tax time comes around, it turns out they closed my account back in September without telling me! So now the account I told the IRS to direct deposit my refund to no longer exists, and apparently it’s too late for me to tell them a different one, so now I get to wait for them to mail me a check and pray my brother-​in-​law doesn’t steal it out of the mailbox.