Wells Fargo Bank

This is one of my favorite branches to do my banking, all of the tellers are super friendly and always willing to take that extra step you understand everything. If you ever have questions they call a banker to take a more detailed look at your financial questions. The parking lot always has plenty of parking unless you show up later in the afternoon as I found out there is a middle school or high school near by and the lot gets swarmed by teenagers and their parents picking them up.

PERSONALIZED BANKING WITH A HUMAN TOUCH AND INTEGRITY
I DON’T OFTEN POST REVIEWS BUT, WHEN I DO, I ALWAYS GIVE 5 STARS. This long overdue review is a testament to the exemplary partnership I have been fortunate enough to develop and enjoy with executives, tellers, loan officers, portfolio managers and customer service managers at several WELLS FARGO BANK branches over the past 39 years.
After many years with this bank at its La Mesa branch in Grossmont Center, my wife and I decided to open accounts at the Jamacha Road branch in El Cajon, since it is in close proximity to our home. For starters, there are and have been many exceptionally courteous, welcoming and competent bankers at this location and, without exception, they have gone beyond the call of duty to accommodate every need and request relevant to the management of our accounts.
Our relationship began with Breann M., an incredible, gracious and knowledgeable banking representative who does everything with enthusiasm, accuracy and deference to WELLS FARGO clients. I cannot say enough positive things about the way she has handled our accounts, provided needed documents, and communicated efficiently. She is, by far, one of WELLS FARGO’S greatest assets in the San Diego County market. Her humility, accessibility, competence, friendliness and respectful demeanor are unmatched, in my humble estimation, and I have known and worked with literally dozens of WELLS FARGO bankers over the years in numerous branches.
The tellers are uniformly respectful, sincere and solicitous. The customer service manager, Reem Shamon, is in a class by herself when it comes to knowledge of banking protocols, commitment to WELLS FARGO client relationships, communication skills, initiative and, most importantly, interest in providing what an accountholder needs, when he or she needs it, and with precise, succinct and relevant information. I just learned today that she has been transferred to the Santee branch, thus WELLS FARGO clients in Santee are in for a pleasant surprise. Every contact with Reem Shamon has been an absolute joy, and she makes complex issues understandable immediately. Her client service sensibilities are virtually unemulable.
The manager of this branch, Kristin S., is a stellar, hands-​on leader, fully engaged, inordinately personal, committed, deferential and sincere. To be truthful, I never expected the service at any branch to equal that to which I was accustomed in the La Mesa branch, but this branch in El Cajon has proven time and again that it is unquestionably one of San Diego’s finest WELLS FARGO locations.
The consistency, accuracy and team energy is everywhere apparent, and I am particularly impressed with the maturity, solicitousness and deferential manner of all the tellers. This speaks well for the management style and oversight at this branch. From the moment you walk in the door, the uniformly positive, welcoming energy is palpable. I look for reasons to do business at the branch rather than online, since I enjoy the personal contact with everyone there.
To summarize, this WELLS FARGO branch puts a great face on the bank’s brand, and easily distinguishes WELLS FARGO from all its competitors in San Diego’s east county. I look forward to every opportunity to do banking business here for our family, and I go out of my way to refer friends, neighbors and clients to this branch.
I know that some reviewers may not agree with my assessment, but I firmly believe that, if any WELLS FARGO BANK employee failed to perform at the highest level, or if circumstances produced an obvious negative impression, the management staff would have moved heaven and Earth to ameliorate any inconvenience experienced by any client. It is frankly inconceivable to me that any banking client could have given this branch less than a 5-​star review. I’d give 10 stars if I could, because this branch consistently and predictably burnishes the image of WELLS FARGO BANK.

On a professional level of review, this bank disappointed me in every possible way a customer can imagine.
The review will not be a complain order, but a real bad experience based on the customer services I encountered at this specific location. I say and use «specific» because other locations have excellent customer services, which totally came in as shock me and the family.
In regard to my experience (which is the only review I can write about when it comes to «Banks» since they really don’t have much to eat, or drink other than your water, tea, or coffee. That being said, I have been a Wells Fargo Account holder for 3+ years. Being and joining the Wells Fargo family came in not by chance, but by choice, a home loan approval, which than lead me to establish business with Wells Fargo.
Having said that, on Wednesday December 3^rd at 10:30am I went in for some questions and concerns in regard to my accounts I have at Wells Fargo. I was approached by one of their representatives who deals with the issues I had with Wells Fargo Bank. He explained to me all the necessary step (s) how to make it all happen and made it really such a friendly, cheerful, and easy process.
After a good 10mins I was redirected to another person whom has (I guess) better experience and knowledge on the matter. She was also friendly but maybe too friendly that turned a guest experience to a nightmare. In detail, I was asked about my entire family history, relatives, cousins, grand parents etc.
I totally get why she did, its a cultural thing in «many» cultures. Nonetheless, I just personally think it was not the right time, nor the right person that I would feel comfortable sharing these types of information with and too. I was also asked what I do for living, which I stated, a Linguist, she was confused on what a linguist is, after explaining to her what a linguist is (translator) she was still confused as to why I am a linguist? Anyhow, thats another case and situation …
This will be my last time doing business here or visiting this location, and will do what ever its necessary to take my business else where, which includes (Checking, Saving, & Mortgage)

This is the third time that I visit this location and not learn a lesson. I am not sure if the tellers know what they are doing. They made a mess out of my business account 3 times. I deposit checks weekly, on 3 different occasions they place the check on hold for a week, charge my account all kinds of fees (multiple times) and not be able to fix it when confronted.
The issue has only occurred with this branch. I brought proof of funds from the other banks but still had an issue. The customer service is horrible at the location and over the phone.
Regardless that it was their error every time, they will not work with the customer to fix anything. The manager’s attitude is unbelievable. I have managed customer service for years and this is far below the one star I gave them. Make sure that you get business done in writing and not agree on anything verbally because they don’t do business based on what it said to you in person!!!
I am in the process of closing 4 of my accounts and switching to a legitimate bank with proper level of customer service.

BEWARE THE DRIVE THRU ATM !!!
My thoughts on Wells Fargo ATMs being bullet proof have been shattered. An ATM just ate $ 120 from my initial deposit. No receipt, no change in balance… nothing.
My faith in bank tellers has sank even lower. I told them about what happened and was given a phone numer to call.
What I expect from a telephone banker has sunk to it’s lowest point. I informed him of the situation and was told I MAY get my money in 10 days. 8 days more than what the branch bank teller told me. After I got my claim confermation number, I was then transferred to a «products specialist» to enroll in bill pay. Uh… no. Click.
Ain’t nobody got time for that!

I live in La Mesa, and there’s a Wells Fargo right by my house, but this bank is WELL worth the extra drive. I feel very safe while using the outdoor ATM’s, there’s usually a security guard around the entrance, and the people working inside are very friendly and efficient. My favorite Wells Fargo!

This is a very good Well’s Fargo. I have had my mortgage with them over the past decade. Their service on my loan and escrow account to pay my property taxes has been exceptional.
They have been very informative, when I have called and requested information regarding refinancing and other inquiries. The location has a good investment department as well.
Got good rates?

Everybody here is always friendly. Their smiles won me over from B of A.