C & D Towing

Double charged my card, the manager art had no idea what he was doing kept me there 5 hours trying to figure out how he already charged my card and that he couldn’t twice. Missed class worst towing ever don’t use them.

Very good service i called to unlock my car for me after i lost my keys, they were helpful and professional from the time they picked up my phone call until the service was done. they were the cheaper after i called three companies and also they worked with price for me bcz i was few $$$ short.

This review is strictly for their customer service.
I called C & D for a jump for my car because sometimes it randomly doesn’t start. A real person answered the call after only 1 ring and she was helpful. Said they could have somebody at my location in 10 minutes.
My car actually ended up starting after trying again after I had made the call. I immediately called back to cancel. She was kind and understanding about the situation.

DON“T DO BUSINESS WITH THIS COMPANY.
They towed a vehicle for me today. My insurance company will reimburse BUT the outrageous cost and flat lie to get as much as possible from insurance is shameful. This company has NO INTEGRITY.
They towed a car 3.6 miles. In average traffic, total transit time should be 15 minutes. When you tack on the time to lift, etc — maybe another 20 minutes.
Their charge? $ 315.00
Totally unreasonable charge for the distance. Driver then had the nerve to claim almost 2 hours of time! Looks like I paid for the time they sat in the shadows, waiting and hoping I would ask for their help. Let me explain my encounter with C&D.
Daughters car was involved in hitting object on freeway. Car was driven off freeway and parked on side street near freeway offramp. CHP was notified due to the debris on the roadway. C&D must have been listening to the radio communications as 2 trucks arrived at this out-​of-​the-​way location communicated to the CHP dispatch before I did. Small talk while we waited for CHP. Then, they waited while I spoke with the insurance company on what I should do next. Insurance was very cooperative — stated I could wait the extra time for a tow they send, or if I prefer, use the company there (mistake 1). I spoke with the drivers, said no problem, insurance always takes care of (mistake 2). I gave the green light, 20 minutes later we were at the auto body shop where the driver presented a bill for $ 315.00. Needed to paid NOW. Outrageous.
Lessons Learned:
Mistake 1: Should have listened to my inner gut when I saw these vultures were already on site. Predatory Towing companies are very real. Deal with the Insurance company provided services only! Less aggravation and no surprises. They value the relationship.
Mistake 2: If you find yourself on your own, don’t assume reasonable just because the insurance will take care of. I don’t want to be part of any shady operation that takes advantage of these situations. Charging outrageous dollars. In the end, we will pay.
To the towing company:
You have opened my eyes to the predatory nature of towing company’s. You give the industry a bad name. I hear stories, and now I am a story. However, there will be a day when I need another tow. Because of the lack of integrity shown by your company and drivers, it will not be C&D. I will also be telling all of my friends about my encounter. Chances are, they too will need a tow and look elsewhere. In today’s media age — it pays to be customer service oriented. You should be looking for ways to WOW your customer, not aggravate them to the point of disbelief.
I heard an interesting comment the other day on the radio. Driverless cars are on the horizon. There is a very good chance that in 15 — 20 years (or sooner), the number of accidents will be reduced to almost nothing. This means that insurance, auto body shops and towing service companies will not be needed as much as they are today. Many will have to close — I have no doubt, C&D will be one of them.