Eugene J Schmidt, DDS

THE OFFICE STAFF (LINDY & RACHAEL) ARE A SCAM!!! FIND A NEW DENTIST! DO NOT VISIT THIS OFFICE!
I have been going to Dr. Schmidt since 2011. He has always been a great dentist, very knowledgeable and friendly.
The hygienist, I always scheduled my appointments with was very friendly and made the appointments enjoyable.
About 3 months ago, I received a call from one of the office ladies at Dr. Schmidt’s office. They said I had an outstanding balance of $ 769.00. I talked with the lady on the phone, and gave her all the appropriate Blue Cross dental information I had. They also asked if I could help them out and pay the amount I owed, or if I could even afford to pay like $ 200 for now. I reminded them that everytime my wife and I have visited, we had PPO dental insurance, we both have good teeth, and never received any dental work outside the normal 6 month cleaning and x-​rays. I told her I shouldn’t have to pay for something my insurance covers. Afterwards, I never heard back from them.
A couple weeks later the office staff called my wife stating that she owes $ 86.00 for x-​rays. They said the insurance company is refusing to pay the bill and we are on the hook for this money. This $ 86 was from my wife’s one and only visit to this office.
Over the next few weeks, my wife had several phone conversations with Rachael and Lindy, the two lady’s in charge of the office here. They kept telling her she owed this money and the insurance won’t pay. Every phone call they had, the two office lady’s were EXTREMELY rude. All they would say is how Rachael has been working here for 15 years and she is the office manager. They would constantly interrupt us on the phone and ask us to just pay $ 25 a month.
Finally in June 2015 they called my wife and said that she still owes them $ 86 and I still owe them $ 769. They also said they have sent us each multiple bills. When actually they sent my wife one bill, and never sent me anything. They also said if we don’t pay they will send us to collections.
So I finally gave in and called Lindy myself. She was very rude on the phone and stated how the money I owed was from two cleanings in 2012 and two in 2013 and my wife’s cleaning in April 2014. Lindy told me that all the claims were filed on the date the service was performed. She also said that this office was out-​of-​network, when actually it was in my network, because I verified it before I went. When I asked why they kept letting me come back for more cleanings when I owed them that much money, they had no answer.
I called the insurance company, and within 10 mins the Blue Shield customer service rep had answered all my questions… Dental offices only have 1 year to submit a claim otherwise it is the Providers (Dental Offices) responsibility to pay. According to Blue Shield, all 4 of my claims and my wife’s claim were not submitted until June 2015. They said I did owe $ 103, for one fluoride treatment at each visit. Which was also a SCAM, because every cleaning I received, they did the fluoride treatment and NEVER claimed I owed them extra for it!!!
So to sum things up, the office lady’s never submitted our claims, so they never got payed. They tried lying to us and threatened to get us to pay $ 855.00 for their mistakes. I called them back and said out of good faith I’ll pay the $ 103, even though I shouldn’t have to since they scammed me into it.
THIS PLACE IS A JOKE… DO NOT GO TO THIS DENTAL OFFICE! AT LEAST NOT WHILE RACHAEL & LINDY ARE EMPLOYED!

I have major anxiety when it comes to dentists and put off getting cavities taken care of for about 5 years (I know, it’s horrible). I went to two dentists in LA, where I live, over that period and both of them told me I needed at least two root canals and four crowns. Having been told how much major dental work I needed didn’t exactly calm my nerves and have me rushing to get it done.
I finally built up the guts to get things taken care of and went to Dr. Schmidt’s office for xrays and an exam, per my dad’s recommendation. When I made my appointment I told the staff about my fear of dentists and when I came in they were all extremely nice and went out of their way to make me feel comfortable. Dr. Schmidt was especially kind and tried to work around my anxiety issues even though it was just a simple exam.
At the end of the quick exam he told me that I had 4 cavities, as I expected, but that NONE of them required root canals or crowns! The dentists I had been to in LA were just going to do unnecessary dental work and rip me off.
I went back yesterday to have the dental work done. i thought I would be there for 3 hours but it only took an hour and a half. Again, Dr. Schmidt and the hygienist were so kind, accommodating, and patient. They made me feel extremely comfortable. I will definitely be back on a regular basis now that I found a conservative and honest dentist! I highly recommend Dr. Schmidt!

A friend recommended me to this office and I’m very glad he did.
Dr. Schmidt is very detail oriented and does his best to make sure I’m as comfortable and numb as can be for my procedures. I also find the staff to be very friendly.

My little family of three started with this office 23 years ago! I am accustomed to their high standards of dental care and would never go anywhere else. Now, my adult daughter sees Dr. Schmidt on her own. He has patients from two generations of my family. After this length of time at a career in dentistry, it amazes me that Dr. Schmidt still has the passion to do the finest work. His attention is not just on doing a filling or placing a crown. It has to be done to his high standards. He is more of an artist in dentistry.
My teeth and my smile are important to me, so I choose Dr. Schmidt.

Simply put, «great dentistry». The staff is friendly, the equipment is new, and I always feel good after a visit.

The staff here has the worst customer service that I have ever experienced from a dental office! I don’t understand why they would hire an office manager (Rachel) that has no manners and clearly doesn’t understand the meaning of customer service. I called to ask about my treatment plan because they tried to charge me a deductible twice in 1 year. She was very rude and couldn’t even offer to contact the insurance company to verify my coverage. Instead, she snapped at me with a snotty voice and tried to lecture me on office policy and insurance billing and told me to call the insurance company myself. I told her that it’s her job! What else do they do there? I don’t care who you are but you need to treat your customers with respect. I can easily find another dentist with great staff.
I do not recommend anyone to go to this office. It’s already bad enough that the office is old, far, and hidden in the back of a crappy shopping plaza and the staff here is horrible. It’s not just Rachel, the whole staff has an attitude problem. It makes sense since they’re being lead by such a great leader. Way to go officer manager!
Dr. Schmidt is a great dentist– too bad his staff doesn’t live up to his image.

I love this dental office! The staff here are always very nice. The dentist is also very friendly and he won’t try and rip you off. I appreciate that because I don’t have dental insurance. I have had a few cleanings and fillings done here and also a crown. They have done a really good job every time. I have recommended this office to everyone!

As a person who is no stranger to dental work and dental offices, I am qualified to rate this office as excellent. I had an infection from a failed root canal that I had neglected for far too long, was painful, and frankly was embarassed about. His staff was able to get me into an emergency appointment the same day I called (as a new patient) and once there did not wait more than five minutes to be escorted to get my x rays. The assistant was very empathetic and the Dentist had the best bedside manner. I have had several traumatic dental treatments from an auto accident, so going to the dentist is always a very nerve wracking experience. This man is really the kindest dentist I have ever seen, spent time listening to my history and concerns, and then explained ALL of my options, not just the option that would make him the most money. The office is clean and comfortable, and they see kids which is where I plan to bring my girls. Although I have not been able to complete the work that this tooth needs, Dr. schmidt is my new dentist and I am so happy I found his office.