APD Appliance Parts Distributor

I just saw Badru K’s review, I can’t believe this guy. I was there that day as I frequent APD Fremont all the time. First of all he was combative and would not get his model # to help the guys behind the counter. He’s the one who used filthy language and said he would beat everybody up… DON“T BELIEVE THIS GUY

Bad customer service! Apparently, these guys do not like to have any foreign looking customer. Otherwise, no business owner or it’s employee can make a comment like «I did not like you the minute you walked through the door»!

These guys are great. Helped me diagnose an issue with my dryer, recommend a part which cost me $ 40.00 and took about ten minutes to replace, and its working fine now. Saved me probably a hundred dollars

I had a pretty unpleasant experience at this company. The gentleman working there was spouting out racial slurs. He was extreamly rude and was saying the Mexicans and Russians cant speak no f_​_​_​_​_​_​g English. When I pointed this out to him he got mad and told me to come back after 2:00 so he can fight me. I have never in my life experienced such customer service like that. I will never return to that place.

My 15 year old GE Profile Washer broke down because of being worn-​out of the belt.
So I went Sears to get the part where I bought from and got the phone number of APD. I called the store if they have the particular part in stock and the person who answered the phone was so comprehensive and informative and asked me to provide the model number of the washer so that they could give me a correct part.
I was there about an hour later with the model number of the washer and a person at the store was serving a customer before me and another person came to me to assist got the right part for me. I got his name on the invoice I received and he is the one who answered me on the phone when I call. He also gave me an instruction how to put the belt on the washer.
This is the one of the best store I ever been to and I recommend everyone on Tricity, Milpitas and North San Jose for small appliance repair needs.
You don’t find this kind of people anymore these days.

Been here on a few different occasions when I was in need of appliance parts for small repair jobs. Usually well stocked with the items I need, or willing to order for you. Sometimes they can listen to your repair issue and offer good advice, and sometimes you kinda got to know what you need and move over for the next person in line. I guess the customer service at the counter depends on how busy they are. Overall a good spot for parts.

We fixed our stove this weekend with the parts and tips from AJ & team.
A great day!
They were helpful, attentive, useful, instructive, friendly, and more.
Easy parking, too!
AJ’s great tips helped us avoid mistakes that could have ended up ruining our day and possibly stopping our momentum forward, leading to a new stove rather than a renewed one.
Now our stove works better than it has in years, and we did it ourselves w/​some warnings and tips from this excellent team of professionals.
Empowering!
Maybe we could have bought these parts cheaper online, but we wouldn’t have gotten the added value of their years in the profession. Also, we decided to try this, and by being able to go to their shop, finished it the same day.
Great tips and suggestions added to the day, and their knowledge was well worth any extra.
Thanks guys!

It’s great to have a place like this nearby.
One of the parts on my GE range was rusting and they ordered it over the phone for me. The item arrived on time as estimated and now my range is like new again.
Their price was competitive with other places online but I prefer spending my money locally.

I needed a replacement heater for my dryer. When I got there Brian knew exactly what part I needed and verified the original heater was open so I wasn’t buying an unneaded part. Took it home, installed it. Job done in 90 minutes, 25 of that was a trip to Applience to get the heater.

This place is awesome. You can buy parts for your appliances here way cheaper then buying it through the actual brand dealer or Sears, Lowes, etc. You can also purchase new items here such as garbage disposals, etc. They’re going to be cheaper here, and their staff is very knowledgable too. They also have a location in Hayward too. This place will always get business because their customers know they’re not trying to rip you off and are honest staff.

I’m so very happy with my new Insinkerator garbage disposal I purchased here at this independent store. It is SUPER QUIET! I mean it’s so quiet I’ve had to check to see if it’s actually running a couple of times.
Because I also have a new ceramic ‘farm style’ sink, the standard drain hole flange (of any brand) would not fit. Not a problem! I simply explained the problem over the phone to the owner and he ordered the correct part for me. It was ready for pick up within one day and was a perfect solution.
Support the Indies!!! They match or beat big box retailers and have much better service.

The guy here knew the replacement part I needed instantly after seeing a picture of the old heater relay I needed. He also provided some diagnostic advise on another part I was questioning. The five stars comes after experience at the San Leandro location were I was sold the wrong part because they had never seen anything like the old part I had after giving them pictures, the part number and all the specs off the part.

I’ve NEVER had such fast shipping. It was here within HOURS of my ordering it.
It was the right part and the price was reasonable. I will definitely do business with partselect again.

I needed a couple parts for my washer. (I had the part numbers.) I called in and asked if they had them; they did, and when I went in a few hours later, the guy remembered me and knew what i wanted.

It’s a sad day, when customer service went out with the Stone Age. When in to locate a glass shelve for my refig, I was ask to write down the manufacture and s/​n numbers to find my item. After a few minutes on the phone, I was told it’s not longer available.
Geee, it took me two minutes to not only find my part on «Part​S​e​lect​.com’. but it shipped the same day and had my part the next day at no extra charge.
That’s customer service five Stars.
To everyone who is reading this, go to
, before dealing with theses clowns.

How many parts shops open on the weekends?
Well these guys do and were extremely helpful for my emergency installation project in Fremont.
They have all parts and equipment in their shop for heating, laundry, kitchen, and others goods.
I needed a new wall heater for an apartment install ASAAP.
9am on the spot they opened and by 9.15 i was gone out the door loaded with a new Willams wall furnace and gas flex and parts.
You know, i am all about the small business and try to spend my moneys with them, but it’s hard in this economic times to always do this, because as we all know and are all penny pinching.
My point is that the price here was cheaper than Home Depot and Lowels.
Gas flex at HD /​Lowels $ 35 and shut off $ 20
Gas flex here $ 15 and shut off $ 10
WOW!
New heater from HD or Lowels $ 550
New heater from APD $ 440
So you tell me why we should not support small business!
Plus what would you have done with all that money you just saved
Good guys, they have access to your product you need.
Just do everyone a favor if you have a issue and need parts .
1– get your make and model and serial # of the unit that is broken
2– best is to bring the part that is broke with you, with model and serial
3– take good pictures of the data plate and part broken.
4– remember, good information will get you best results
5– a bad attitude never gets you anywhere
6– if you don’t know what your doing, please have a pro do it. people can get hurt.

I had to replace the timer in my washer and have been using APD in San Leandro so that’s where I went. They didn’t have the part but called Fremont, who had one left. I fought the traffic to get there before closing and once there we opened the box and found this part was a used broken part. They stated hat they got this part from San Leandro.
Because of all the hassle, they offered to get me a new part at cost. Not only did I go ahead and order it, I think I’ll start using them as my first source. The guys were far friendlier and more customer oriented than San Leandro. It’s my feeling that San Leandro would not have done this for me.
Thanx, Fremont…

I happened to find out my Frigidaire range burner was broken and wanted to replace… from website I found this Appliance Parts Distributor in Fremont because they are close by… the phone conversation with the guy named Briant, for the part checking, he sounds very hesitate to check for you, when customer called in, they made you feel they are too busy to answer. Fortunately, he told me the part in stock and price.
To be honest, after the conversation, I would not buy anything from that store. Besides their bad attitude, I know Sears, or other appliance website selling even $ 30 less than their price.
But 4 weeks after my vacation, since I was driving passing that store, I just changed my idea, and decided to make a try to get that burner and installed right away by forgetting their bad attitude and high price for my convenience. Unfortunately the fist time visiting the store, their were two guys were just about to eat their lunch box (salads) and giving no greeting to a customer at all… that is OK!!! but further when I asked to find out my burner they have stock, they just could not go back computer searching the item for you at all!!! they deny to find from their computer and sending me home to find from my home computer. Strange!!!
this would be enough!!!
the manager name Briant even told me he has survived in this business over 30 years! congratulations to his shameless achievement.
I now know do not challenge your own guts! regret to walk in that store and proved one more time, they are not good store to any one in need in this community. I just leaned now, they are not making money by selling parts but making money by collect junk appliance and repair to sell! they are RAT.
I have to report all people in this world who needs some appliance parts in Fremont, either go to Sears, or
to order any items you need with good services and reasonable price., not this store!!!

Leo and brian are the best !!!
They should make a movie based on theses guys !

The ice maker in the Kitchen Aid S/​S failed. I took it in to get a new one for $ 160. They told me the control module failed, and they had a replacement for $ 70. And they even installed it on the ice maker for me! They could have sold me the entire ice maker but they chose not to.
This is the only place to go for appliance parts.