Fran Hoang – Keller Williams

Fran recently helped our ohana achieve our dream of owning a home that let our keiki have their own rooms and a backyard to play in. Hunting for a home is an emotional process and like a job. Fran was patient and accommodating. She gave us professional advice on home value besides telling us insider information on neighborhoods and schools. Whenever we put in a bid, Fran was always on top of the latest of what was going on in the process. This agent cared about our needs and wants in a future home. She wanted us to be happy. And now, because of her, we are first time home owners!

We started looking to buy around Thanksgiving and Fran helped us close on our 1^st home in Fremont on Valentine’s. I would recommend Fran without hesitation to anyone looking to buy a home. She is very knowledgeable about the South Bay /​Fremont area and brings a lot of experience from both the buy & sell sides. From start to finish, Fran helped us find the right home, make a competitive offer and get through closing in less than 20 days. She’s always responsive and works extremely hard for her clients.

Buying your first home can be daunting and a bit scary, but Fran helped us through the whole process, keeping us informed and prepared for every stage of the buying process. I’d recommend her to any friend looking to buy in the area.

Fran is an amazing realtor! I found her through Unilocal so it’s only right I share my experience.
My boyfriend and I were looking for our first home in the Bay Area. She’s very knowledgeable of the market and the area. She understood that a safe neighborhood was number one on our list.
It took us about three months to find our perfect 1^st home. Throughout that time she was patient with us and never pushed us to make an offer. She’s so sweet and made the experience enjoyable. She was also super responsive via email even when I would email her at midnight. If she’s awake, she’ll email back.
Submitting offers and going through all the paperwork was overwhelming at first but she really did calm our nerves. She explained things to us in a way we could understand. We never felt like we didn’t know what we were getting into.
We would have never gotten the amazing deal on our home if it wasn’t for her. In the end, she really did find everything we wanted! She’s been in the business for a while and knows what she’s doing! I highly recommend her!
Thanks for Fran for everything!

My husband and I dove into buying a home with absolutely no knowledge of the process. A friend referred Fran and we decided to call her up because she was local. Fran was very informative and patient with us throughout the entire process. She was completely understanding of our anxieties, questions, and helped us find listings that were within our budget. What also helped, was that she was honest from the beginning about her personal recommendations on what we should spend based on what we were looking for in a home. We had an idea of what we wanted, but since we were brand new to the process, she provided her expertise and guidance, which helped us figure out what would be the best home for our growing family.
We started looking for places in August 2013 right after my husband and I found out we would be having a second child. Since we were looking to buy a home ASAP to make sure we’d be able to move in before I got too far into the pregnancy, Fran understood our urgency and worked with us accordingly to look at places. Within a month, she helped us find the perfect place and also took care of any issues that came up by working directly with the seller/​selling agent. When we got surprised by a termite issue that needed to be treated prior to move-​in, Fran coordinated all the inspections and treatments with the termite company.
With Fran’s guidance, my husband and I became first-​time home buyers within a few months of first starting to look at homes; we got our keys to our place in early October 2013. I am so glad we chose Fran as our Realtor, because as stressful as the home-​buying process can be, Fran was there to help us through and make it as pain free as possible.
I would highly recommend Fran. She is professional, knowledgeable of the area, and also honest. As an example, there was a place that we loved but the asking price was higher than what we wanted to pay. We asked Fran for her opinion on whether she believed the house was worth the asking price (she told us she didn’t believe it was worth it, so we didn’t accept the counter offer). In the end, my husband and I are so glad we decided not to accept the counter-​offer (we would have been overstretching our budget), and we are completely happy with the house we ended up buying!

My wife and I were looking to buy our first single-​family house in the Fremont-​Union City area and wanted someone who specialized in East Bay properties. We got a referral to Fran from a realtor friend of ours and quickly setup an initial meeting.
From the beginning, she was professional, attentive to our needs and very patient (especially considering we were first-​time home buyers). She was very adapt at using technology to conduct everyday business, whether it be uploading/​distributing documents from the cloud or showing home properties via youtube videos in case we were too busy to see it in person. Her responsiveness was excellent and she quickly responded to emails/​texts/​voice messages within the next hr or so.
More importantly, she understood our personalities/​backgrounds and how that related to the ideal features that we want in a house and surrounding neighborhood. We ended up buying a property at a decent price that fit all of our major requirements and located in a good neighborhood with a great school rating. We were very satisfied with Fran’s work and highly recommend her for all your real estate needs.

I recently just closed a purchase transaction in partnership with Fran as her lender at Providential Mortgage. I notice how she treated our mutual client and was very impress with her customer service.
She was amazing and extremely responsive to us also. As a lender this is important to work together to close a transaction. I was extremely please with her professionalism. I would highly recommend Fran for her real estate services.

Fran Hoang was my RE agent for both the sale and purchase of my new home.
These are the reason for which I would highly recommend her.
1) Expertise — Fran was extremely professional and has a wealth of knowledge pertaining to current RE laws and city ordinances. It’s no wonder she was awarded the «Five Star Real Estate Agent» in the Diablo Magazine, October, 2012.
2) Responsiveness — Fran was reliable and responded quickly either via text, email, or phone calls to provide me with essential information that made my home sale and purchase move quickly and smoothly.
3) Candidness — While maintaining a level of professionalism, Fran was candid with her opinions when she felt it would benefit me, and I truly appreciated this level of honesty!
4) Sincerity — Fran was sincere in her commitment towards finding not just any house, but the perfect home for me and my family! Despite having a healthy list of clients, she made us feel as though we were her only priority.
5) Success — Fran successfully sold our home in August 2012. She then arranged for us to «rent-​back» from the new owner while searching for our next home. She finally completed the transactions for close of escrow on the purchase of our new home by Sep. 2012. Quick turn-​around and smooth transition from one home to the next. That’s AMAZING success!
I could write more but know that most of us have busy lives and no desire to read long-​winded testimonials. If you recognize that selling and buying a house can be a very emotional experience, let me reassure you that Fran can minimize the stress for you. We can’t thank her enough for the relatively smooth transactions and the purchase of our dream home!

I own several single family homes and have dealt with a variety of people in the real estate industry. Generally, due to the low barriers of entry, realtors are not true professionals who put their client’s interests above their own. Moving to the Bay Area and starting on my latest home search, I was absolutely aghast at the quality of the realtors I was coming into contact with. I encountered ignorance, apathy, laziness and at one point– lies. Simple tasks like a request to only see homes greater than 1500 sqft, would get dozens of 1200 sqft homes forwarded on to me. It was almost funny how bad these people were.
We stumbled upon Fran at her office while chasing down a listing realtor in order to make an offer on a home we wanted. He practically refused to offer us the time of day, but Fran was instantly receptive to helping us. Fran is one of very few individuals I’ve worked with who is truly knowledgeable about the market and constantly seeks professional improvement. She was interested in our needs and wants and offered advice regarding the areas that we looked. She understands that happy clients result in better/​increased business. My wife located the home we ended up buying, but negotiations to purchase were more complex than usual. Fran got the concessions from the seller that we required and we are ecstatic over our new property. I have already recommended her to friends and encourage you to consult her as well.

With Fran’s professional service I bought my first house in three months! I feel lucky that I had Fran as my realtor, and I can’t wait to share my experience so that more Unilocalers could benefit from her excellent service.
As a first-​time buyer I was not familiar with the process of purchasing a house. During the first meeting with Fran she asked me many questions to make sure she knew what I was looking for as well as answering all the questions I had. She’s very knowledgable and patient. I left her office with a lot of information learned on the escrow process and the time frame. Knowing what to expect made me much more confident.
Fran made communication very easy. I was able to reach her via phone calls, emails, and texts! It’s impressive how responsive she was. Even when she’s on vacation she made sure everything was taken care of! I also appreciate her flexibility. She’s always willing to work with my schedule on appointments regardless whether it’s late night or weekends.
I heard rumors that some realtors rush their clients into a decision, but with Fran it was never the case. She gave honest opinions yet never push or rush me on making offers.
Once we entered the escrow process Fran took great care of each step and everything went smooth. She constantly updated me on the status and prepared me for things came up next. Now my escrow has closed and she’s still helping me with any remaining stuff!
I highly recommend Fran to anyone who’s looking forward to buying/​selling their houses! If you need the service why not get the best?

I received a referral that directed me to Fran.
I worked with Fran for a year looking for the perfect house. She was relentless and eventually we found the perfect house. I’ve been living there for the last 9 months and love it.
Anytime I emailed to see a place she was as quick as it gets to show me the place. I feel like we saw hundreds of places (maybe not that many but sure feels like it) and she never stopped or got frustrated from making trips out to show places.
I would highly recommend her to anyone I know looking to buy or sell a place. This was my first home purchase and with any luck, not my last and I’ll definitely look to her again if I’m in the market to buy/​sell.

My short sale experience testimonial,
Where do I begin. through a series of very unfortunate events I was in dire need to short sell my house
and I had no idea really where to begin. I kept hearing different stories from different people. All I knew was I had to get this done ASAP! Everyone’s short sale experience is unique and I didn’t want to risk a foreclosure. I needed to talk to a realtor.
I originally walked over and asked the realtor who was selling a neighbors house on what I needed to do to get started. The response I received was very uninterested in sharing any substantial info to me or even really looked at me as a possible client, to be honest that realtor was condescending. What I basically got out of it was that it’s going to be a hard thing to accomplish and I may not even have any luck and my house may and probably will foreclose. This coming from one of the leading «area specialist» realtors. I tried contacting another area specialist and he didn’t really seem to care as well. It seemed to me a short sale gets lower priority compared to a regular buy/​sell scenario. My stress went up exponentially.
I knew after those brief moments I needed to find someone who I could count on to take care of my housing dilemma. Time was running out fast!
A couple of my close friends had referred me to speak with Francoise (Fran) Hoang who is a realtor in Fremont, CA. At the time all of this was going on my house was in Santa Clara, CA about 20 minutes away. The distance worried me initially a lot to be honest. I was always told to speak with an area specialist, but clearly I needed to speak to someone who cares about their client’s best interest.
Fran and I made contact via email and setup an appointment. Upon our first meeting she put me at ease, answered all my questions and concerns. Fran was very warm, welcoming and concerned with doing what she could to help with my housing woes. Fran was detailed and thorough on exactly what I needed to do, what information to get to her and how to contact the banks. I got more out of that meeting than I did from others as well as looking up info myself. Remember everyone’s situation is unique, and all banks take care of their loans differently.
Soon enough my house was on the market. My situation I had to deal with two loans, I also had to have
weekly status updates with the banks on my progress with the short sale. Every week or multiple times a
week I would ask the bank if there was anything I needed to give them or any updates they required from me, and their response was always Fran took care of it. Not only was Fran on top of getting my house sold, she also took care of making sure my loans and other paperwork at the banks kept moving. Could you believe one of the bank processors went on vacation and left my paperwork idle? Fran kept it moving. Fran was also able to postpone the foreclosure of my house 3 times by keeping my paperwork moving and active. If my house would have foreclosed any of those times, it was because of lack of management on the banks side. Fran had everything under control, and kept me updated on status. Fran had a lot of work cut out for her negotiating between the buyer (or buyers) and two banks. One bank is difficult enough, and I had two. Fran always had everything under control. My house sold and I had to pay the banks NOTHING. I was so happy and relieved this burden had been released from my shoulders.
I will conclude this about my experience with Fran. Fran is very warm, welcoming, detailed oriented, organized and is extremely pleasant to work from the start. As the short sale process moved forward I realized Fran is very sharp, dynamic and quickly adjusts as the process evolved or changed.
Fran always had everything under control, and took care of it with a smile on her face. Anything dealing with housing has a lot of stress associated with it due to how large of an investment a house is, but I can say this that Fran took the stress out of it for me. Not only did Fran take care of my house and made me feel it was a priority to her unlike the other realtors I mentioned earlier, Fran also had other listings and clients in parallel who were also well taken care of. Fran is amazing. I can go on and on, but I urge you if you are looking for a realtor, please consider Fran. You will not be disappointed.

Too bad Unilocal only allows 5 stars, because Fran Hoang deserves 10+ stars!!!
After one long year of looking for our first home, we finally found «THE-​ONE» thanks to Fran. Bear with me since I have A LOT to say about her and the service she provided my wife and I.
I’ve known Fran and the team that she has worked with for over 5 years, and when it came time for my wife and I to look for our first home, it was a no brainer but to contact the Enko Team. Fran was going to take the reigns and guide us into a journey that we couldn’t have imagined was going to play out the way it did. She first took time to understand what type of people we were, our needs, wants, expectations, etc. and then we figured out how often we wanted to hear from her with new listings and her other findings. From the list of listings she would send us, we selected a couple that we wanted to see and scheduled a time to view these properties. We met at the KW office and away we went getting chauffeured around Fremont, Newark, and Union City. After that appointment/​showing, Fran basically had a better idea of what we were really looking for. She recommended websites that I could view that listed new listings if I got bored at work. We found out this worked out the best for us. We were able to view listings online, and if anything caught our attention, we’d contact her and she would show it to us. Pretty convenient since I’m on the computer all day for work. She went even as far as picking up my wife at home and driving her to me at different properties on my way home from work! Through the entire year, we found what we «thought» would be homes to make offers on, but Fran knew exactly what we wanted and recommended other wise. It was totally our decision, but she was good at bringing up some very valid points, and we valued her honesty. We built a trust and a relationship with her and we always asked for her honest opinion. Her main thing was that she didn’t want us buying a house that we weren’t 100% happy with.
Fast forward to the house we just moved in to… We went into contract on a short sale property in February, and now its the end of May. They should really call short sales a long sale! JEEZ! Anyways, Fran gave us weekly updates letting us know details about the banks and what the listing agents were doing to get the process to move forward. In the end, the bank wanted more money from the seller which wasn’t going to happen at that point. Fran decided to give up a percentage of her commission just to get the ball rolling!!! Once we got the bank’s approval, we ordered inspections, signed more docs, and before we knew it, we had the opportunity to close before our expected date! The day we received the keys was like a celebration for all of us.
She’s been EXTREMELY patient with us, and we can’t thank her enough! One thing we thought that was very convenient through this entire process was Fran’s accessibility. She was available via phone, text, email, and g-​chat… a constant open line of communication = WINNING! Not only do we have a realtor for life, we’ve gained an awesome friend in the process! Thank you SOOOO much for being a part of our lives and getting us into our first home to begin this new chapter of life!
Looking to buy or sell a home? DEFINITELY contact Fran Hoang for all of your real estate needs! SERIOUSLY!!!