Jerong Products

Excellent selection of granite, marble and quartzite. The guys that help move the stone were so helpful and friendly! Very happy with our slab. We will be returning.

Jerong products has a great selection of granite compare to other places. The only drawback is that their warehouse guys don’t want to open the pallet and sell to us. They told us to come back in a week before they could open the pallet for us to see. Their head of the warehouse, Francisco told us they were very busy and and couldn’t open it when there is not a single customer in that place. Isn’t customer their number one priority? I guess they don’t want our business.

I was considering purchasing countertops from this place until the moment when I was ready to place order, the island piece was sold out. So I consulted with the sales person when it would come in. He has no clue and moreover being completely helpless. Clearly he is punching the hours and can not care less of the customers, so I walked away.
Overall I think they got selections of products, including slabs, and fair price. But, but! They don’t want to sell you stuff.

Jerong has the best selection of pre-​fab slabs we found. The quality was MUCH better stone than other prefab outlets, which have drab stuff. Also, Jerong has full slabs with interesting character. Jocelyn and the owner were both responsive and interested in our needs. If you can go pre-​fab, it will save you a LOT of money. I strongly suggest a trip to Hayward before you make a decision.

The salesperson was helpful and kept in contact with me and really tried to help with my needs. She even recommended solutions that could have lost her a sale. But it did not, I ended up with their quartz.

I was shopping around for some prefab granite countertops for my home. I am not a contractor just a guy trying to play handyman, I had gone to Uni-​tile several times to look around but no one was never available to answer any questions the place is a nightmare at any given time. uni-​tile has cheaper prices but the quality of the granite is very poor. As I was leaving I decided to drive around to see if there where any other stores close by and I came across Jerong Products and let me just say that within literally 10 minutes I found the perfect granite for my home.
Jerong is very clean and presentable and they have a nice selection of granite and the quality of the granite is 20xs better than uni-​tile for sure and the costumer service is top notch. My sales rep name was Chen she was amazingly efficient and very knowledgable Chen was on top of things every step of the way from day one until the day of my pick up. I’ll definitely be back with more business for them.

I’ve never shopped for granite or marble before, so this was a new experience. Jerong was the fourth stop, and I was glad I came to this place. The selection was very good, and the prices were reasonable, too. I would say they had the best combo of all the places I had checked out.
What really warranted the fifth star of the rating is the service. The other places were either indifferent or too intense, sales-​wise, but I was very comfortable with the young lady helping me (Jocelyn). She was very good in helping me make my choice rather than pushing this or that or upselling. I appreciated the service. The install went well, too, so this turned out to be a very good experience.

I give them one star for the following reasons:
selection: 1. poor selection for whole slabs. Also, if you’re looking marble slabs, you can basically skip this place. They only have ONE kind marble slab for you to choose.
price: if you’re looking for prefab slabs, go down the block to Uni-​Tile & Marble. Uni offers a lot more selections and much lower prices.
customer service: TERRIBLE! And I’m talking about the manager or owner of this place here. I have to say that he was very «attentive». He followed me throughout the showroom — not to help me, but to make sure I don’t take pictures. I guess my question to him is, if they don’t offer samples to me and I am not allowed to take pictures, how am I going to make selections. I mean, this is so different from other slab places, like Da Vinci or Integrated Resource on the peninsula, where they encourage you to take pictures so you can refresh your memory.
When I went there, I was the only customer in the showroom. That also gives you a glimpse of how popular this place is. Then with the poor customer service and selections, I wonder why anyone would want to do business with them here?
To be fair, I have to mention that the first time when I went there, which was months ago, I had a different sales person — not the mgr/​owner. She was much better. But after today’s visit, it’s safe to say that I will never go back to Jerong again!

I can understand why this place has gotten good reviews. It is much cheaper than high end stores. They have a decent selection of marble, granite and quartz. Their prices are competitive but not the lowest I found.
I was ready to finalize granite fabrication and installation with one of their sales representatives. She was going on vacation but promised to e-​mail me when she returned with the final details. I sent her a follow-​up e-​mail providing a bit more information and letting her know I looked forward to hearing from her but I never did. I’m not going to hound anyone to take my money from me! My job certainly was not a big job but it was an easy one. In the end, I found a store that had the exact same slab $ 100 cheaper and installation was approximately ¹⁄₃ of the price.

Great pricing and great selection! We couldn’t go wrong here.

Honestly, I can’t understand how this place has gotten five stars. Here’s how my experience went: 1. Spent ½ hour standing around a cold, cavernous warehouse being ignored. Literally, watched a sales guy walk right past me as I’m trying to get his attention to help couple 10 feet behind me. Twice. 2. Attempted to mine information from some of the most unhelpful «sales» people on the planet. Went ahead and purchased a slab of granite anyway, because the price was right. 3. Then endured a pointless email thread with one of the «sales» people trying to understand the process for arranging fabrication and installation. If you are looking to waste time and walk away frustrated, then I Jerong is the place for you.

2 thumbs up for Jerong and for Katy!
We were told about Jerong from the appliance salesman at Sears-​Newark. He highly recommended Jerong.
We completed our kitchen remodel about a month ago. Initially, we were going to use an in-​town interior design/​contractor company. Jerong blew their prices OUT of the water!
Jerong’s service was incredible. Katy was responsive, detailed, pro-​active, and fun to work with. Since most of our interaction was e-​mail, it was imperative that Katy be responsive. She delivered big!
There selection was great. We went to Dal-​Tile to view their slabs. Jerong has the same exact granite. As a matter of fact, Jerong’s slabs had better color combinations.
Their installers were the best. They installed our granite and tile. They did a beautiful job and were meticulous. We have only one seam in the granite and it looks great.
With Jerong as our tile/​marble/​granite contractor, I look forward to completing the remainder of our renovations. I know the work will be completed on schedule, on budget, and with great attention to detail.
Our kitchen came in approx. $ 2k under budget.
Thanks Jerong and Katy!!!

I was so impressed with this company’s product, service, and speed. I worried that there might be problems since I lived in Washington state and was ordering the granite sight unseen, along with asking them to do some complicated cuts. I sent them a template, and I was thrilled with the result. The granite arrived beautifully packed, and all pieces were intact. All pieces fit perfectly, and the seam cuts were the best I’ve ever seen, hardly visible at all. In addition, the granite (and there were two ty pes) was gorgeous, defintely first quality. Cristian was my salesman, and he handled everything with speed and precision. And the price was better than I had seen anywhere else. All in all, I am thrilled and highly recommend this cmpany, both for professionalism and product.

I had a great experience with Jerong. I was looking for prefab engineered quartz countertops and it seems like only 2 places carried it — Artistic Stone and Jerong. Katy was extremely helpful and kind and very non pushy. I was able to bargain alittle on the counterops. Also purchased some Porcelanosa tiles. Good thing bout Jerong is unlike the Porcelanosa stores, they have the price tag on the tiles, and they were cheaper than Porcelanosa themselves. They also allow you to purchase tiles based on the piece and not by the box. Only slightly bad thing is there are no returns at this place. Overall i had a great experience here.

I was very happy with my experience with Cornerstone Home Design and turned out Conerstone is an affliate of Jerong.
Service: I was extremely happy with the service that Eric Fong provided. He was the only person we dealt with since the service with this organization is so good that once we picked what we want from Jerong, Roger from Cornerstone pretty much take care of everything. So for us, all these happened behind the scene and we didn’t have to do the run around.
Pros:
1. Price — great price!
2. Selection — Probably too much, we were only looking for certain style of tiles so we didn’t look through everything… they even have sinks for sale.
3. Service — need to say no more. They were awesome. Look for Eric, he is great!
Cons:
1. The place looks more like a warehouse and doesn’t look like one of these very nice and fancy show room with fancy decoration, but that’s probably why the price was good. It’s the quality and price that I look for, not how grand the store is.

Great selection! Great price! Great service! What’s not to like?
I visited three other showrooms prior to discovering Jerong. Previous quotes for granite counter tops ranged from $ 3000 to $ 7500. Jerong not only beat the other quotes but the selection and service far exceeded my expectations. My sales rep, Katy, was both courteous and professional. I couldn’t recommend more!
I’m looking forward to working with them again for my future remodeling projects.

Nice people, great selection of granite & very good prices. Would highly recommend!

Why does home renovation take every single dime you have and the two pennies you found in your back pocket? I get this steam shower unit. Did I think that the entire bathroom, floor to ceiling, had to be tiled? No, it was a self contained unit, right? Wrong. So wrong.
Local big box stores. Home Creepo’s cheaper porcelain tiles would not go with the modern unit. Blowe’s had a cute one, but it was $ 2.59 per 12×12 tile. I look everywhere on the net — I’m sure the IT guy at work can confirm this. Jerong Products in the Haystack! Blowout sale on «mineral black» (read charcoal grey) tile.” $ 1.59 per tile. Porcelain too! I order 65 for the floors.
I saw a cute glass mosaic tile that was $ 10.95 per tile (great price) that is grey and black. I could get 20 of those accent tiles. I saw they had a mineral grey tile for the same price as the mineral black. For the walls. It would look great. I order 265 tiles. Then came the boo boo. They wrote down «mineral gold.» So I had 265 sq ft of brownish gold tile sitting in the garage and something called a myocardial infarction.
I called Jerong Products. They apologized and told me I can exchange it for the grey. The following Saturday was exchange day. They apologized again, and the warehouse guys brought out the mineral grey instead. OK it looked like painted cement and didn’t go at all with my accent tiles. Not so good. My brother-​in-​law suggested that I stick with the mineral black for the walls. They were nice enough to change it again thanks to him. Soy muy suerte que tengo un cuñado de Panama que es muy amable, puede hablar Español muy bien, y tiene un camioneta.
The manager signs off on the ticket, the guys load the pallet of tiles in the truck and away we go. 350 sq. ft of tile that didn’t require me selling plasma or minor organs.
Great prices, big selection, and customer service driven employees explains why Jerong Products has been in business for over 20 years.

Excellent slab yard and fantastic customer service. Jerry, the owner, was quickly meeting with the customers as they walked in and assigning them to a sales person. We quickly found a choice of slab that we loved. Jerry had his guys move 15 slabs so we could pick 5 that we wanted. He also is able to arrange for fabrication which we did with him. Considering the size of the order he gave us a good deal. His guys when they showed up brought exactly the slabs we had ordered and were very creative in cutting the slabs so that they covered the large area we wanted. Overall fantastic experience, highly recommended.

I CANNOT believe I am the FIRST to review Jerong! This place is incredible!!!
The Scoop: If you need ANY type of stone, come here to look at least. They have the largest granite and marble selection I have seen so far. We shopped for granite here on the strong recommendation from our contractor. We were blown away, and fell in love with Antique Labrador. Now granted the piece we love isn’t cheap, but that is because it’s a high end piece. We made a couple of calls, and it seems as though Jerong has the best price by about $ 50 per slab. We are looking at $ 445 for a regular old 26×96 bullnose.
If you need to spend less, don’t be discouraged. They have everything from basic Grey ($ 105 per slab, 26×96) to other crazy expensive $ 500+ slabs. Basic cremes, blacks, and tans are very inexpensive.
The BEST part? Go outside and see the wonderful lot of «oops» orders. If you only need one slab for, say a bathroom vanity, this is your place.
Super nice staff; they will pull out any pieces you want to see in the sunlight, etc. Very easy to work with, and reliable.
We HAVE NOT bought our dream granite, but that’s because I’m still looking for off-​white/​cream colored cabinets that are prefab. If you have any pointers, please do share.
A+ establishment. Don’t waste your time at more expensive, smaller yards, come here and feel like a million bucks when you put that distinct, unique slab in your kitchen!