Papa John’s Pizza

I have been going here for almost a year now. And they have always been fast and friendly. The online ordering is a little sketchy at times but its very convenient and has better prices than the standing in-​store prices. Annie is the best!

Ordered pick up from this location and arrived about 10 minutes later, they had not even started to make order yet they told me on phone it would take 15 minutes to be ready. Liars, blamed a rush even though there was 5 people joking around in store. Avoid this location. What a joke

Pretty good pizza but very bad customer service. Rude person answering the phone. I don’t think management is any good there. If I owned this place I would want someone to let me know that my main guy answering phone was super rude.

I love Papa John’s pizza but this location has serious service issues. Last Sunday I tried to order online but it would not process so I had to call. The phone attendant was incredibly slow and his repeats back to me were mostly incorrect. An hour after I ordered the pizzas they still had not arrived so I called to check on them and was told the order was deleted by mistake. No apologies or anything. I was told the manager would compensate us but when I drove in to pick up the original order to be delivered no one made any mention of their mistake. Tonight I went to order online and the order went through but I never received a confirmation email. About 20 minutes after I placed the order I called to follow up since I did not receive a confirmation and was placed on hold. After 5 minutes I hung up and called back and when Annie — who left me on hold previously — asked if I would hold I said no and she said ‘thank’ and out me on hold anyway. I hung up and called back and the manager answered and I explained all the issues and all he did was check the order and say it would be here shortly. So of course I related all of the above and he asked what they could do instead of offering apologies or solutions.

Worst attitude of store personnel I’ve ever seen for a while. First of all even though an employee was available (he asked me if I was picking up) I had to wait several minutes before the employee on the phone finished taking an order. The entire time the pizza order was sitting there under no heat lamps. Just sitting there. Which I questioned, because the order was placed to pick up at 2:30p. And it was just before 2:30p. I was told the pizza was made per the order and there was no note about 2:30p. I asked if the customer was wrong then? Again I was told the pizza was made per the order. So I paid and said I would take my cold pizza. Again the lady argued with me and said the pizza was warm. When I got to my friend’s house and they heard I had to pay for the pizza they were a little miffed and called the store again. The lady gave a bunch of excuses including saying that I wasn’t very pleasant. Unless you want to be the reason for their poor service I wouldn’t recommend getting anywhere near this store.

This place is terrible. Bad management. The guy who answered the phone sounded drunk or just doesn’t even car enough to enunciate his words. Honestly would never ever order from this place again.

Never again and not because of the pizza or the delivery guy, but the poor management of the store.
We ordered on line on Thursday, Aug. 14 for delivery. Got the email stating the pizza would be here in 30 – 40 minutes. After 55 minutes, we called and were told it is an hour for delivery as they have only 1 driver. Okay, but shouldn’t your confirmation email state that? I understand you get busy, I can accept that.
Our pizza arrives 15 minutes later. We pay for it and tip the driver in cash because from what we’ve heard from the store, its not his fault he’s the only driver tonight. Maybe someone called in sick, again not my problem but I understand.
Pizza was cold and the order was incorrect, they gave us black olives for mushrooms. We checked the email and they screwed up, no black olives on our order. So we called back and spoke to someone who told us the manager was too busy to talk to us now. No give me your contact info and I will have him or her call you back, nothing.
So we contacted their corporate office on line. We got a response back pretty quickly apologizing for our experience and stating the store would be contacting us soon to resolve the issue. Canned email for sure, but a response none the less.
It’s been a week, we have heard nothing from this store. I guess they are still too busy to care. We will never order from Papa John’s again, none of them. Which sort of sucks because we only have 3 options for pizza delivery where we live.

This place is Rocks! Always good service… I’ve been coming here for years and am never disspointed!

Where do I start. I ordered a pie for delivery about a month ago, and it got here late. I didn’t worry about it, but the driver did apologize.
Today, I received a coupon for a free large pie due to the last late delivery, so I thought I would use it.
To make a long story short, I should have just placed the order for pick up over the phone. Apparently, phone orders trump walk in business at this location.
Even though I was the only customer for nearly 30 minutes, my order was placed dead last behind any phone order that was called in.
Dominos…Pizza Hut… Papa John’s…it’s all the same.
At least Dominos is hot and fresh to your door in 30 minutes.
We’re in an Economic Depression. I don’t need to spend money at a place that has no customer service… and no comprehension of process.
Hasta, Papa. You blow.