H&M

The store as great as ever, good prices for great fashionable clothes. The only downfall was the service. No one ever came to greeted us and when we needed assistance the associates where to busy to help us. I liked the women’s selection, the colorful options, the accessories! But the service is mediocre, I had to wait a long time in line to buy a shirt and jacket it’s unacceptable.

Great clothing. Worst customer service ever. They really need to step there ppl skills up.

Love the clothes this season and had fine customer service but I just have to report an incident. A couple nights ago I was in the store at almost closing time and a woman wanted to use the fitting room. The attendant told her that they do close the fitting room a few minutes to close but that she was more than welcome to come back and gave her the hours. Well, she went ballistic, asked for the manager and when he said «that’s me» in an apologetic but confident voice she asked for his name (which I don’t remember… Maybe William?) and said she worked in the corporate offices and that she was going to try these things on and by the time she got out to have the name of his district manager waiting for her. He gave her his name and and said Ok! In a polite way that made my stomach churn. She bulldozed over him and bullied him and I hope that corporate actually reads these because that manager did nothing wrong. My friend and I left without making our purchases because we felt so uncomfortable. I hope this isn’t the way all employees are treated. I just saw something so I felt the need to say something.

The staff wasn’t helpful or very friendly and the clothes weren’t all that organized.

Man these reviews are old. Well store is still small, guy’s section is hilariously small though. I mean even I checked it out and felt bad for the guys.
Came in here for a sale, not too bad. Sales associates weren’t there though (around opening time I guess they don’t really need to be around). But the cashier was the sweetest. Store is a little weirdly organized.

Extremely rude customer service and incompetent manager. I love H&M, live 5 minutes from here, pass by everyday coming home on the Metro, and never step foot inside. I’m probably not the only one, so headquarters should seriously reconsider their hiring strategy here.
1. I bought a dress here. In a rush, I picked one up without trying it on. When I went home, I realized it didn’t fit so I went back to return it. The manager looked it over and quickly accused me of returning a used item. He said it smelled like detergent and made up an elaborate story about how I wore it out, washed it, and am now returning it. Not only will the store not let me return something I just bought yesterday (with receipt and NO DAMAGE), now they’re accusing me of deceit and embarrassing me in front of the line for no good reason. AHHH!!! Still mad just thinking about it.
2. The merchandising manager could do a better job of selecting clothes. This location seems to be missing a lot of the good stuff.

one of the ladies in the dresser room was rude. I asked if I could switch sizes last minute before closing and she had the audacity to roll her eyes and say no. there goes a sale.

My friend form NY just came here to purchase ONE dress for $ 20. She goes to make a purchase and because her face is wider in her ID pic they don’t sell her the item. Even though her name matches on both the card and ID, she correctly gave her birthday and address but they still refused. Not a big fan at the moment

I prefer H&M over forever 21 any day! The quality at forever 21 is so terrible!
I love coming here to shop and I know that I can get a lot of items for cheap. I just picked up a few new pair of jeans (because I absolutely LOVE their jeans), some accessories and these to die for sexy boots! I am so in love with these boots! and only $ 29.99 how can you beat that?! Love this store!

Small selection of clothes. I’ve neither seen nor experienced any of the sales associates greet or assist customers.
I’m not sure if this is a year round thing, but there’s a student discount if you show your student ID (if I recall correctly, it’s 15% off and there’s no minimum purchase – I obtained the discount even though I only bought $ 6 worth of merch).
I’ve definitely been to bigger, more organized H&M’s with better customer service.

It’s 10:07 on Saturday and their doors are still locked. At least a dozen potential customers have tried to get in and walked on. Unfortunately I need to buy one of their crappy shirts asap so I’m still waiting here. Update: finally got in. There are employees inside texting on their cellphones oblivious to their job.

Low prices — okay quality, i got 50 t-​shirts at one time. they refused to give even a buck discount. no management at the store, that sucks

This location is one of the smallest. They don’t has the children’s clothes either. There is not really a big selection of accessories in this store and this is what I come to h&m for most. The accessories are the best, however this location does not have that much of a selection. Decided to come in and get a couple of things for black Friday since I was in the area, and literally everything in here was the same price, not a difference. I should probably mention that I’m in this store often (like really often) so I pretty much know all of the prices, and all they did was mark down some of the sweaters. On a normal day the prices are normal like other h&m its just that this location is much smaller and does not have a big selection of items like any of the other stores. The service here is not great either. I came in for black Friday and there was NOBODY here. I asked the cashier if they had a particular item and his answer was just NO. Well okay a much nicer no would have been good, its not like they were crazy busy or anything. Other days that I come in here, the service is just whatever. I think they are just tired of all the tourist, but that is still no excuse… because I’m not a tourist. I hope they get it together because stores in this area don’t really last long I’ve seen plenty come and go on this block. The fact that I was pretty much alone in the store could be because it was 5am… but then again, it is black Friday.

This H&M is literally A-​Ok!
It’s pretty tiny compared to any other H&M and you can probably find items you won’t find at other locations. they do need to work on their staff. they are all snobby and useless!

Smaller than most other H&M-stores. Attendants not very helpful, do not seem to like their job at all. They are resistant to help costumers out and often are not properly informed about the clothes. I asked for something. Was told they did not have it. Looked around the store myself. Found this particular thing on one of the shelfts.
Prices and styles are of course very nice, just like any other H&M. Much better than e.g. Zara which carry many similar styles but for double the price.
I will probably return to this shop, since it is very close to where I live and I LOVE H&M in general. But it will not be because of the properties of this particular store.
Bottom line: if you can, go to another H&M, and if this is the only H&M you’ve been to and it made you dissapointed, give H&M a second chance at some other location.

I had purchased some clothes at the Irvine Spectrum store in morning without trying the clothes on (the lines were long and we were in a rush). So when I got to our hotel in Hollywood, I realized a couple of the pieces I got just didn’t fit right and the shorts I had purchased were missing a button. So I took it to the H&M nearest to us to return (didn’t want to have to lug all the clothes back on the flight just to return it at a store here).
When I walked in, NONE of the associates greeted us, like they typically do at any other H&M. I went to the counter and the associate there barely acknowledged me. When I told her I had some returns, she asked her manager to help, which is no big deal. But then the manager (the man with the accent that everyone seems to complain about on this page) proceeded to thoroughly inspect each piece of clothing. When he got to the pants, he told me he could not accept these because the button was missing. I told him I literally bought the shorts 3 hours before and that it wasn’t until I got back to the hotel before I realized the button was missing. He then started lecturing me about why I didn’t try it on at the store, accusing me of wearing the shorts and returning.
I have never had a problem returning anything at any store. For him to automatically accuse me of wearing the shorts, damaging it, and then returning it is ridiculous. (Apparently, given these reviews, he has a habit of doing that to other people)
The manager should really take some time to read these reviews and take a course on customer service. Will NEVER return to this H&M ever again.

Don’t even bother with this place.
Worst H&M ever, and what a shame, given that almost all our tourists have to deal with this place. The staff is almost always caught up in chatter or giving their clients dirty looks. That is, when there actually are staff on the floor and not cluttered behind the cash wrap where exactly one register is open no matter what traffic the store gets. The store is constantly a mess, which I could understand if it didn’t seem like that was only because of the lazy, rude staff.
It really is a shame, since this H&M is so close to my office and I can almost always use a new blazer (well. I almost always want one) but I can never bring myself to shop there.

Dear lord, how small can this place be?
From the looks of it, this H&M looks like a pretty decent size. & you would think that it would offer a lot more variety for tourists, however… this place is teeny tiny! I was floored upon walking in. «That it?!» I thought…“Is there an upstairs area?“
Cheap clothes, convenient location right off the Red Line @ Hollywood & Highland. I didn’t find anything here. The employees seemed nice. But honestly, if you’re looking for something specific, or just anything in general for that matter… you probably won’t find it here. If you want more variety, the Zara next door is bigger & 2 stories /​there is also a FXXI across the street.

Man, way to make a gal feel special.
Sure, I might have gained the Unilocal 15 but it’s really depressing when the only thing that fits me are the earrings!
Plus service is really non-​existant. I don’t think H&M even believes in having associates on the sales floor. I saw some to die for stockings in the window display, and have been salivating over them for 2 weeks (finally got my pay cheque…) and I can’t find them anywhere :(. Some help would be nice.

I, like these other reviewers, am – well, USED to be – a huge H&M fan. I would spend hundreds of dollars there a month and always, always find something even when I wasn’t supposed to be looking.
I went to the Beverly Center location and was overwhelmed and confused by the layout.
The Hollywood location is right by my apartment. Not only is their selection minimal at best, a MANAGER accused me of stealing a dress when I came in to return it. There was a hole in it so I came in sans receipt hoping to at least get credit or some assistance. I was told the dress was stolen and I could go back to the Beverly Center and ask them to review the tapes the day I purchased it. EMBARRASSING AND RUDE.
I contacted corporate. I got a measly e-​mail a month later with little to no apology. I responded asking if they would like more information on the situation and never heard from them again.
For a company that has thousands of my dollars during an economic recession, they sure are ungrateful. I have officially boycotted H&M.