Howard Beach Dental Assocs

I wish there was an option for 0 stars, this place was a living nightmare! The first time I came in for a consultation appointment was around July 14^th, 2015. They kept me in the waiting room for an hour, and I sat around in an exam chair for another half an hour. When the doctor finally walked in he was extremely rude. Didn’t introduce himself, or ask me how I was doing. He even ignored me when I tried to start up casual small talk to calm my nerves. The second time I had an appointment at 10:15am about a week later (July 21^st), and the doctor came in an hour late. So it was another hour in the waiting room, followed by yet another rude encounter from the male dentist. He walked right in and immediately started drilling into my mouth without telling me what he was doing, what kind of work I needed done in total, and he didn’t even use anesthesia. I already don’t enjoy the dentist, so these experiences were just awful! He filled one cavity and rushed me out of there. The doctors disposition is absolutely horrible. He comes off as very pretentious and made me feel uncomfortable while doing work on my mouth. I scheduled a 2^nd appointment for a root canal only because I knew I needed it done ASAP and I didn’t have time to switch over my dentist with all the insurance paperwork. I had to wait more than a month for my appointment (August 28^th), and they cancelled two hours before I had to come in because the dentist went on vacation. I don’t understand why I wasn’t contacted sooner if this was planned vacation time! I had already taken off work and found coverage for the day so I missed out on a days worth of pay for no reason. After cancelling on me, the receptionist Rose Marie told me to call back in a few days to re-​schedule. I called back, and she said the closest appointment they had was at the end of September. So fast forward yet another month in pain and they called to cancel AGAIN last minute! No one in this office cares one bit about its patients, and they make you feel as if you’re causing them trouble by trying to get proper health care. I cant say anything nice about this place with the exception of the dentists assistant. I cant remember her name but she was the only good thing about that place, very sweet and personable and would always compliment my shoes every time I came in.

Poor customer services when speaking with Rose Marie on the phone. She was quick to dismiss the call. A patient is calling trying to gather as much information as possible and because she is busy she wanted things done rapidly. Customer satisfaction is not always guaranteed, I suppose.

Worst dentist office ever. They messed up my crowns and they are very unprofessional and disorganized. They will tell you that you need a procedure done just to make money. Then you get a second opinion and you will find out you didn’t even need the procedure. I am looking for a new dentist right away.