Wiesner of Huntsville

I had an absolutely HORRIBLE experience at the Conroe location. When I contacted the Huntsville location, all I wanted was the name and contact information of perhaps a Regional Manager or someone that could actually help with the incompetence at the Conroe location. The receptionist, who was very helpful and polite, knew I was extremely upset, so instead of sending my call to a voicemail, she asked if she could put me on hold so she could physically go find the GM to make sure he could take my call right away. When she returned, she transferred my call and Clint immediately answered. I had zero hope of actually getting any where since my experience with the other location was deplorable. But that quickly changed. Clint listened to me as I told him what happened. He never once interrupted me while I was speaking to give a half-​hearted apology or to ask questions. He just listened until I was done speaking then he apologized several times. He came across as very genuine. All I wanted was to be heard and perhaps have something be said to the jerk, Bruce, in Conroe. Not only did Clint apologize for my experience and the complete lack of professionalism and courtesy, he also offered a loaner car for me to use until I got mine back. It took a bit to get a ride to Huntsville, but I was VERY appreciative of Clint going above and beyond for a situation that he had zero control over. When I arrived at the Huntsville location, Clint came out and introduced himself and handed everything over to Evan. Evan was also very professional and pleasant. He showed me to the vehicle I would be using and a quick run down of how the keyless start works. He asked what I was currently driving and started talking about getting me in a new vehicle. I chuckled a little bit at that. Not even mad at him. Hahaha. He’s just doing his job as a salesman. We all gotta eat. So over all… if the right person reads this, Clint and Evan deserve a raise for trying to right a wrong that was 1000% out of their control AND still trying to make their company money. Win-​Win for all. Huge thanks to these two professionals.

We got our car two months ago. We have a slight problem with the tire. They seem to be handling the situation just fine.