Doubletree Hotel Irvine Spectrum

Room was not available even thou we reserved via hilton hhonors a month in advanced. We came in tired and just wanted to go to our room & relax. After all check in is already late for this hotel at 4pm. We were told room was not ready and we have to wait till 4:20pm. They advised us to go to bar and get drinks and wait. Welcome to Orange County. The hotel literally stinks. You can’t sleep at night. You hear everything. People talking, flushing, showering, getting ice and going in elevator. I mean at over $ 250 + $ 20 for parking /​nightly +tax Really! That’s no way to treat a loyal Hilton hhonors member.

I really enjoyed my stay at this DoubleTree!
Pros:
–This DoubleTree is located right when you get off the 133 freeway
— Staff is super friendly
–Complimentary water bottles and warm cookies at check-​in
–Clean pool and jacuzzi
–Secure parking lot
–Rooms were clean and perfect with working AC’s and beautiful views from high floors
–Free WiFi for Hilton Honors members
Cons:
-$ 19 Parking Fee that is automatically added to your bill for booking the room
Other then that, I always enjoy staying at DoubleTree!

I stayed at this hotel for my wedding night along with our guests. The hotel itself is small and quaint. The lobby area is clean and nicely decorated. When we checked in, we received a warm cookie, which was a nice treat.
When we got to our room, I was hoping that the DoubleTree would have done something nice like sent a congratulatory message with chocolates, but sadly there was nothing. Even though my husband was the Chef at that very hotel, the DoubleTree Irvine Spectrum, I was surprised that the managers did not send any acknowledgement. I felt sad, not only because my husband was an employee of this corporation, but because we were paid guests like everyone else and it just would have been nice for our arrival. If we had chosen to stay at another hotel, I’m sure we would have received a celebratory welcome. I asked my family what they thought about this and hands down everyone said «That sucked».
The room they gave us was on the 4^th floor and we asked to be moved up to the 7^th. Unfortunately, a very bad oder was in the carpet and I could smell it throughout the night while I walked around in my wedding dress. The furniture could use some updating I think. The couch seemed rather old and dusty.
The best part of our stay was the food. The staff at the restaurant was friendly and we dined in several times with our whole wedding party. The wait time was minimal as our food showed up only 5 minutes after we ordered– and there were 35 of us! Everyone enjoyed their entrée and the portions were generous.

I am giving 5 stars because of the Banquet Captain Raul Mondragon. We had an event here and he and his team were extremely helpful. They went above and beyond any banquet staff I have ever worked with. I can not give enough praise to Raul. He was there during set up and all through the event ensuring everything was exactly as we needed. He even anticipated needs we had not thought of. I will have additional events at this venue directly as a result of Raul’s efforts. I should also mention the food set up was beautiful and thoughtful. We had a gluten free selection and the way they set it apart was lovely.

Here is why I do not recommend this hotel. If you try to book 1 night, you will get a low price (around $ 119). If you try to book 2 consecutive nights, they bump up the price to $ 185 – 199 for each night. To get the lower price, you have to make 2 separate reservations, then check out/​check back in while you’re there and request the same room. No other hotels in the area do this. They also charge $ 19 per night for parking. We will be going elsewhere for all of our corporate hotel bookings.

Had a very good stay here.
+Rooms are clean.
+Lobby and bar are nice.
+Quiet (although I was not facing the highway. I got a room facing the car park).
+Service and staff were a little ditzy, but OK.
–HORRIBLY SLOW Wifi. I am sorry, but this is a deal killer if you are on business. You NEED fast wifi. I mean it took like 3 mins for a single web page to load… 1997 internet speeds. Dear god.
I will NOT be back until they fix the internet.

Really had a fantastic stay here.
Got a great deal online and was satisfied with every bit of our stay.
The service is exceptional, at the front desk, the cleaning crew, at the bar, pool, all around very friendly and helpful, made us feel very welcome.
The rooms and bathrooms are spacious, very clean and stocked with everything you may need.
The fitness center and pool area are great and cover all the bases.
Location is fantastic, close to freeway for travel and the spectrum center for shopping and great food.
Free cookies at check in a nice touch and very tasty, loved every bit of our stay here and can recommend Double Tree to anyone for a fairly priced stay with just enough luxury amenities to make you feel great and have a good nights rest.
Not a huge fan of the $ 15 parking fee, but that would be my only gripe.

Good place to sleep buuuuuuuut
I don’t know why they were cleaning the carpet on the floor while guests are staying on the same floor.
Noisy as hell
I don’t know if it was an emergency or what but they disrupted my sleep.
I don’t think I’ll stay here again.

*****THIS REVIEW IS ONLY REFLECTING CUSTOMER SERVICE*****
As stated above, this review is based off the customer service I had received. I did NOT stay at this hotel. Initially, I had booked this hotel through a third party (Priceline). Since I had prepaid for the express deal, Priceline does not offer any cancellations what so ever. I called Doubletree directly and spoke to the supervisor who quickly agreed with my concerns –I felt that I was not made aware of paying $ 19 a day for parking and a few other negative concerns that I read about on Unilocal.She listened and was very understanding. She noted that there was no problem at all for her to refund my reservation with no penalties and let me know that she would reconfirm with Priceline. I spoke with the supervisor in Customer Care for Priceline and within minutes I received a refund. Thank you Doubletree for having an exceptional staff!

Love this hotel especially the restaurant! We stopped here for a quick drink before attending a wedding in the area. Parking was easy… and the customer service was outstanding! We ordered drinks and ending up with the jicama tacos which were incredible! The bartender was super friendly and talkative and even better the manger Richard came to greet us and make sure we had everything we needed! I hope to visit again soon for those delicious tacos!

The hotel was clean. We stayed here here with our son’s team, and they checked us in and out easily. They have a great free shuttle service to the mall that will bring you there in minutes. They hand you their card, you call them when you are ready to be picked up, and poof-​they are there in under 10 minutes. Extremely friendly drivers, too. Please tip them for the free ride!
The small breakfast buffet is pretty good, as well, with personally omelettes made for you.

Great location. A couple of blocks from the Irvine Spectrum where you can find all kinds of restaurants and shopping.

Stayed here for a business trip. All they staff were very friendly. They fresh warm cookie when we arrived was a nice surprise. What blew me away was the shuttle service. They have the most accommodating shuttle service that I have ever experienced! The room was nice as well for the sheets and pillows.
The breakfast was very good as well. They had wait staff coming around for warm ups and filling orange juice. Try out the omelets!
Definitely will be happy to stay here again!

Overpriced overnight stay.
Got suckered into staying here by way of a deal on Priceline and was disappointed to say the least. The fitness center is a joke and rooms are a slight upgrade from a holiday Inn express. The bathroom towels are thin and kinda dirty. The mini fridge has water for you at 6 dollars a bottle if you get thirsty. :/​you got to love a place that charges $ 19 a night for parking for their guests… Not even valet.

Here is my story I booked my room through third party on September 3, 2015 and I drove four hours from my home to this email I arrived at the hotel 4:01 am.
I tried to checking in but the manager told me that I can’t checking you in due to the system is on processing to starting a new day! I was shocked! She received my booking a day a go and they have a data that showing them a person should be here any time why should I go and make the room ready to him…
I have been traveling around the world and usually when I check in late they told me (your room is ready) and we will take a copy of your ID and credit and we will put them on the system when it work.
What happened to me is she told me we can’t check you in because of the system starting a new date and «you will have to wait around 10 minutes to 30» as will as we will charge you the parking for a whole day.
I was very disappointing that she didn’t even bother herself to make her customer satisfied. After 35 – 40 minutes waiting outside she let me chick in (I was so tired and trying to avoid Any arguments) I took my keys and she told me you can park your car and we will charge you Hourly instead of a whole Day. (is she really the manager).
I went to my room very tired and the big surprise was waiting me on the Bathroom. «Please check the Pic attached because it explain its self».
I went to her and show her the Picture…, her response was «Sorry that happened to you we did not put you in this room purposely!!»
I was like seriously!
She said without even feeling sorry to what happened «how can I help you «
I told her «I can’t afford anymore this kind of treatment you didn’t even bother yourself, I’m leaving.» She said OK fine we will go ahead and refund the money!
I went to other hotel and booked a new room. It’s 6am right now and I couldn’t sleep because of how she treated me badly.

The location is certainly convenient if you need to jump on the 405, 5 or 133. The lobby is nice. The room was a nice size. We loved the fact that there was very little noise from the air conditioning since the unit is not actually in the room like some hotels. Great for sleeping!
Our room smelled strongly of cigarette smoke although it was a non-​smoking room. It was very noticeable on entering the room from the hall or even the bathroom. Is anyone else bothered by the annoying habit of hotels gouging guests for parking? $ 19 /​night with our room rate! This hotel is in more of a business area so it’s not as if they need to worry about people parking to go shopping or to restaurants.

Considering the price, the next time we are in the area we’ll try a different hotel.

It’s Not a Chocolate Chip Cookie Factory? It Should Be!
While I’ve never stayed at a Doubletree, they are somewhat famous for «The Cookie» which is essentially a large, freshly baked soft chocolate chip cookie with walnuts, that has the perfect amount of all ingredients, including chips and spices.
Perhaps you have an old family recipe. Perhaps you are hung up on another cookie spot. If you stay at this hotel, you get a free cookie for all in the party upon arrival. Unilocal Check-​In gets you 2 free cookies, yes free.
Stop on over and get a yummy gift for somebody, 6 to a special tin for a bit under $ 12.
As far as the hotel itself, the lobby seemed nice :)

Nom nom free chocolate chip cookies! They were still a little warm, crispy and chewy just the way I like!
The bed, pillow and sheets were SO comfortable! I wanted to take everything home with me!
Our room also had a full size couch, not sure if it pulled out or not, plus a desk and free Wi-​Fi.
Parking is $ 19/​day. Rather steep if you ask me!
They have a bar, and restaurant onsite and room service with limited hours.
It’s only a few minutes away from Irvine Spectrum so that is pretty convenient as well.

Stayed here once before will most likely be back. Cookies on check in should be reason enough to stay — «I love cookies». Here’s some highlights and info.
No valet
No bell service
8 story hotel
Connecting rooms available
Large and clean rooms comfy beds
Lobby bar
Room service
Close to Irvine Spectrum
Complimentary shuttle
$ 4 Über ride (2÷28÷15) to Spectrum
For business or pleasure it’s a nice hotel with a good Irvine location.

Made a last minute reservation for a couple night stay at an Orange County Hilton property and this hotel popped up! Reservation process via Hilton’s central call center was quick and easy. eCheck-​In was available 24 hours prior to arrival and I was able to select my room.
Check in upon arrival was quick and easy. Check-​in agent upgraded my room to the Executive Level as my pre-​selected room had an «issue» with it.
Property has been completely recently remodeled both inside and out. The room was in tip top shape. Water pressure in the shower was excellent.
Mattress was comfortable and more importantly the bed sheets and comforter were very comfortable. The pillow was okay.
Curtains made the room perfectly pitch black in the morning! :)
The TV was a smaller 32″ LCD TV that had a handful of HD channels.
Parking is $ 15/​day via the open or covered lot.
Wifi is free!
Warms cookies upon check-​in and by request made my stay super special! :)