Monro Muffler Brake & Service

They overfilled my oil (which can cause serious engine damage) and refused to even drain it.
Do not go here

Stopped in on my lunch for a Muffler replacement they said 45 mins. I am at 1 hr 20 mins and almost 30 mins late back to work and my truck is still on the lift! What a crock first excuse was our torches arnt working to well. Then we have put a more experienced mechanic on it. What!!! Who was the first person working on it then? The only reason I’m here is the free replacement from the previous owner that had the truck. Overpriced unknowledgeable staff, and poor commitment to time. Do not waste your time or money here. You have been warned!

This place is so bad that I’m going back to write a review a year after I went here. I drove by a Monroe Muffler and I flash backed. I went in for an inspection. I had a old Ford Explorer but it was passing every other year no problem. My front light was cracked and they said I needed new breaks. Quoted $ 75 for the light and $ 400 for the breaks. I call auto parts and they want $ 8 for the light and $ 25 for both breaks. I call Monroe and tell them I’m gonna fix it myself. I go to pick it up and there is a trail of liquid to where the car is. The steering wheel fluid cap was popped. I tell them and they give me some stupid execuse about how that happens. It never happened the five years I’ve had the car. I try to start it and it doesn’t start. It sometimes has trouble starting so I try my usual tricks but nothing. I try to get the people working there to help me but they couldn’t care less. They actually just look at me blankly when I tell them my car won’t start. I get fed up and tow the car back to my place. AAA free towing. The car was on its way out but them looking at it and doing whatever they did was the final blow. Overpriced, unhelpful, and just generally idiotic.

I’m glad to see I’m not the only one who had an awful experience here. It only took one, so keep in mind my review is from a single visit.
It was actually a yearly inspection. They refused to pass me on safety, pointing to some subframe rusting on my vehicle. He told me all about how he got a good deal on a replacement part and could do it for $$$$ (more than vehicle’s worth). I had him show me the rust. When I expressed doubt about how serious it was, he got angry and told me no one in their right mind would drive the car.
I drove it to my favorite mechanic (an hour away, which is why I didn’t go there first). He explained how the rusted component (which was far from breaking) was redundant anyway and passed my inspection free.

The worst. It took 3 hours to complete an oil change. The best part is that the car sat in the garage with all of its tires off for 1.5 hours because «no one told the mechanic they needed to be put on.» I’m still wondering why they were off in the first place…

I dropped off my vehicle at Monro for an oil change and brake inspection since my brakes recently started squealing. Nearly *four* hours later Monro called to let me know my vehicle was ready for pickup; no other information was provided. When I arrived at Monro I was told the oil change was complete and even though they «tore my brakes apart» they couldn’t find a reason for the squealing noise. They did note some «grinded brake dust» (??) on the rotors which they «cleaned» to fix the problem — I was charged $ 32 for the oil change only.
When I got in my car I saw the Oil Change sticker in the window hadn’t been changed. I thought that was odd but chalked it up to the mechanic forgetting to replace the old sticker with a new one. Then as soon as I got on the road I heard the squealing in my brakes again. Since I drive a newer vehicle there is an electronic system check that operates at the push of a button. I initiated this system check and saw the oil change status was still at 53% oil life remaining. Again I chalked this up to a mechanic failing to reset the system but my suspicions were building. Monro wouldn’t possibly keep my vehicle for 4 hours and then charge me for services that weren’t completed, right???
Wrong. I brought my vehicle to another mechanic approximately one week later and had them inspect the oil. I was informed the oil filter in the vehicle was NOT a Monro filter. Additionally I was told by the mechanic that my brake pads needed to be replaced which resolved the brake squealing noise I was hearing. If Monro is willing to lie to a customer about basic car repair service what happens when the repair is large, expensive or serious?
TL;Dr: Do NOT bring your car to Monro. They will charge you for services that haven’t performed. As of September 2014 they are under new (corporate) management. Any honest mechanics they *used* to have are no longer here.

As the other reviewer, I signed up just to write this review. I cannot believe how confrontational and rude the «customer service representative» was to me upon entering. I tried to bring my husbands truck in for an oil change and accidentally burned rubber in their lot while trying to find a parking spot. I normally drive a Subaru wrx so am not used to the truck and it was totally by accident. After waiting in line, I ask if they have time to do an oil change. He said, «no we do not. And leave the rubber on your tires. I don’t appreciate you coming in here burning rubber.» Yikes wanna fight about it?! So I left, burning rubber on the way out. And went 10 feet down the road to Midas. Very friendly service and helped me right away. While waiting, I decided to write this review. No surprise they have such a low rating from customers. Thanks Midas!

Easily the worst auto repair shop ever. We took in our Ford Expedition for soft brakes and I knew it had a slow brake line leak. I asked them to flush the brake lines and then find if there was a leak. Instead they called my fiancée back and talked her into $ 900.00 of un-​needed repairs — a new master cylinder, new (very cheap) brake pads, un-​needed rotor turning and un-​needed brake «cleaning». My fiancé pays the exorbitant bill (and they would not give her the parts they took off her car) and gets about three miles away before realizing the brakes were still bad /​soft and the pedal still went to the floor. This then required the truck be towed back in and the brake lines flushed, with one showing a leak, as had first thought.
These people are easily the biggest rip-​off in the auto repair business in the Ithaca, New York area. NEVER ever take your car there. They have a rude desk guy named Chris who uis crass, rude and extremely unhelpful. He is, simply put, a bully towards women customers.

Bad bad bad

Had a slow leak on one tire while visiting from out of town. They fixed it promptly and it was free of charge. Good folks you can trust.

My Ithaca friends,
I decided to sign up for Unilocal just to write this review.
I moved to Ithaca from California to attend graduate school. and I brought my Acura TSX along with me. I freaked out one frosty morning when I had to push my brake really hard to stop in the parking lot. Completely scared that would happen again when I go downhill. Since I was new to the area, I decided to go shop for a mechanic shop on Elmira. UNFORTUNATELY, I saw their banner advertising free brake checks, and I thought I would give them a try. Told the manager Jason S Dzikiewicz about my problem, and he appeared to be nice and said he will check for me. Ten minutes later, he told me that I needed new brakes and new rotors, and my rotors were «wraped», which would be causing my problem. He quoted me $ 900 for putting in new brake pads and rotors, and he said he was giving me a good deal. At that time, I thought paying $ 900 is worth it if it can save my life.
The same thing happened again next year’s winter, but this time I have the assistance of a mechanic I really trust. He told me I should have flushed the braking fluid, but not changing the brakes and rotors — That really solved the problem! My mechanic also told me that they actually put in cheap brake pads, and it would make my car even harder to stop in winter. Did I also mention that my mechanic said they only charge $ 600 for the same job they did for $ 900?
What really annoys me isn’t that they overcharged, it is that they talk their customers into unnecessary service, which actually doesn’t solve the issue at all. They are actually endangering their customers with the way they do business.
Also read the reviews on the search engine starting with a G. I am hoping that this review helps you to make an informed decision on where NOT to go.
Cornell Alum