Sound Sleep Health

Highly recommend staying far away from Sound Sleep Health given the experience here. They misbilled insurance, and when addressed that issues with them, they said that there was a zero balance. Fast forward a few months, where they turned the account (with now a non-​zero balance) to a credit agency, including copies of protected health information, and the credit agency inflated the costs by 60%. Sound Sleep Health refused to accept any resolution that did not involve paying through the credit agency, citing office policy. If you do choose to do business with them, I recommend getting every zero balance statement in writing and holding on to it.

5 stars for health. I was new to relating my degrading health issues to my poor sleep — but with the tests and insights from sound sleep health, I am 1 month with a cpap and already feeling better! My family watched a movie last night and I stayed awake for it — the first time in a very long time.
4 stars for appt times. I read the other reviews about running late and experienced that once too — but the staff was very willing to keep me updated and offered to reschedule — clearly, they are working to improve that. However, when I am with the staff — technicians and the doctor both — they are 100% focused on me and my questions, my needs. I am okay with running late as long as I don’t get rushed when it’s my turn.
5 stars for data. The take home sleep test was simple and I was surprised that it was such a non-​issue for me. The data from the sleep test and now the data from the cpap is very insightful into why, how and when I am feeling good and not. Slight adjustments are making a difference.
5 stars for dollars. The sleep equipment is not cheap and my insurance denied any coverage. I was especially impressed by sound sleeps offer to help me get into a used machine — at a fraction of the cost of a new one. Everything for me is out of pocket, cash — and sound sleep has been willing to help make the finances work for me.
5 stars for locations. I love the flexibility to make appointments at whatever office works best for me and my schedule — Kirkland and downtown especially.
5 stars overall. If you are like me, suffering from chronic sleepiness, headaches, loss of memory, worsening sleep and waking up exhausted — you deserve to visit sound sleep. I wish I would have started 2 years ago!
I’m a fan of sound sleep health!

I’d like to give them no star if I could. I made an appointment over 1 month ago for a first patient visit. I made sure I completed all the required forms at home, so I can be prepared. I showed up 5 minutes early, the gal at the front desk was talking to a gentleman who was checking out. I stood behind the gentleman for about 10 minutes, while they carried on without any acknowledgement. After 15 minutes, I interrupted them to let her know I needed to take a call, if she could at least check me in and handed her my insurance card and forms. They both looked at me like I was out of place. I went back inside after 5 minutes, they were still engaged in an insomnia conversation… I get it, everyone there has some type of sleep disorder so move on guy. I waited in their weird, ghostly feeling area for a total of 45 minutes. I started getting really annoyed so I approached the front desk gal and asked what was going on? she said she’s not sure why the Dr was taking so long and asked if I wanted to reschedule… really? at first I said ok, then I changed my mind. I’m not sure if it’s because I went in for insomnia, not sleep apnea so there’s no money in equipment that can be made but this place is poorly run and has a really weird energy that can be felt the second I walked in. I should’ve paid attention to the other Unilocalers reviews. Don’t go to this place no matter how convenient the location may be.

I have been to this office once, as i usually go to the Seattle or Northgate offices. This practice treats my husband, my young son and myself. I went to this office once when i needed a quick appointment and they didn’t have anything in the other offices.
This staff, Dr. Mazeika and Alice Coad and the technicians are wonderful and always make sure i have what i need.
Sometimes it does take a bit of time to tease out a problem. Sometimes there aren’t quick fixes. They have worked with me for a few years to resolve issues and keep me functioning.
I have and would again whole heartedly recommend this practice.

WARNING!
I was supposed to use my health care provider’s medical center, but I didn’t want to deal with the hassle of driving to downtown Seattle to meet a respiratory care specialist for my snoring/​apnea issues. Since I had the insurance option for self referral, Sound Sleep Health seemed like a convenient choice close to home. It’s part of my insurance’s network of provider, so I had let my guard down. I should have looked at the Unilocal reviews before trying out the place.
There were plenty of warning signs from the reviews. Sound Sleep Health specialist (not quite sure if this person was a licensed practitioner) was pressuring me to take the in-​house sleep study instead of take home test, which is the less expensive and available option. After fitting with a mask and CPAP, she scheduled me take the expensive sleep study again a week later. I work at a medical center and consulted my co-​workers who are respiratory care specialists. They didn’t understand why the second sleep was performed.
Also, Sound Sleep Health has some really bad billing practices in which they try to overcharge for services already paid by the insurance. I had to spend several weeks resolving another bill that was paid over 6 months ago, since they said their billing office is separate from the office. This place is just a deceptive money making operation, not a true health care service. Do your homework and research this kind of service provider carefully before scheduling a visit.

Background: I have been off and on again with my CPAP machine for the last 7 years and lately my sleep patterns have been all over the place. The only thing that seems to work best is Ambien. So I had my doctor get me a new referral to see these folks. This was also the same team (but different head doctor) that used to be over on Woodinville Redmond Road in the winery section. When I went to them 7 years ago they were awesome.
My list of complaints:
1. When I went for the appointment, I met with a very nice woman that walked me through the detailed survey that I had filled out. She was not a doctor. We were about 15 minutes into our visit, when there was a knock at the door. She ignored it. I ignored it. Then it happened again. She ignored it. I said, «Is someone trying to come in?» She said, «No they are just telling me that I am taking too long, but I want to make sure that I am thorough with your information.» I was flabbergasted. I have NEVER had that happen before.
2. I was scheduled for a Sleep Study at their location. They never sent me a reminder to confirm the appointment. So, I stopped by the day of the appointment, and I asked if I was still on for that night. They confirmed I was. I asked if there is anything special that I need to bring. The young woman (again very nice) behind the counter explained that I should have received a handout when I was there previously. I said, I don’t remember, so she gave me another handout. And, in all fairness, she was correct. She did give me a handout, I just had misplaced it. My beef is that there was ZERO communication after I made the appointment. No follow up email or phone call to remind me to review the handout. I have never been to a medical facility (Dentist, Family Practice, or Eye Doc) that doesn’t send out a confirmation email or phone call for your appointment. Especially when they charge you $ 175 for a cancellation. Very unprofessionally. That night, I am getting ready to go over there when I receive a phone call from a very nice woman (again, the people are nice) who explained they were having a problem with their equipment and that we would need to reschedule. Never heard back from them. I already had a follow up appointment scheduled to review the results of the sleep study. They called the day before that appointment and told me they were going to cancel it, because I didn’t have the sleep study. Ok, fine. And we will call you back and get you back on the calendar. Ok, fine. It is now one month later and nothing has happened.
Should I have followed up with the clinic? Sure. But, I am paying for a Professional Medical Service and I have NEVER had to follow up with a Professional Medical Team so that they can get more money from me. It boggles my mind.
I am going back to my family doctor and asking him for a different referral. I would not recommend this place to anyone.

I would never go back here as they rip you off. I am not sure if they are hurting for money or what; but, I ordered an oral appliance over a year ago and keep getting the run around as to when I will receive it. The worst part is they got paid by the insurance company a year ago as well as by me. There is no follow thru and no accountability for their actions. I highly recommend going somewhere else!!!

This was the practice (Kirkland office) that identified and treated my apnea. I went there for 2+ years.
Then last year I came in and everything was changed. The second I came in the door I was whisked into an office to talk to a «sleep consultant». She gave a cursory glance at my file — just the insurance information, NOT my actual records — and instantly started in on a sales pitch for a relatively expensive maintenance and supply program.
I asked what happened to the doctor I made the appointment with? «Oh, you don’t get to see a doctor today. If you insist (her words) on seeing a doctor then you’ll need to schedule another appointment with our downtown office.»
I will NEVER go back, I do not recommend this outfit to anyone.

Don’t even know if they’re still in business. I left a voice message three weeks ago, trying to update my CPAP machine. I’ve never heard back. Today, I’ve called both the Kirkland and the Seattle offices and no one answers the phone at either location. It just rings and rings until it disconnects.

Very happy with their services. I found them efficient and helpful. Most importantly my sleep apnea is under control. I found them after I had a very unsuccessful experience elsewhere. I would recommend them to anyone.

No problems ever. They have been very accomodating to me. I was fascinated by my sleep study.

I’ve been working with Sound Sleep Health to treat my apnea for six months now and I’ve been very pleased with the doctors and technicians on staff. Appointments have been quick and easy to schedule and I’ve been able to call in and talk to the doctors and technicians on staff when I’ve had questions and concerns.
I’ve consulted primarily with Dr. Broderick and she’s done a simply fantastic job of keeping me aware of my options in terms of equipment, medication, and surgery.
I found that there were a large number of open slots available for studies both at the Kirkland and Northgate offices — extremely convenient for me. I was even able to get a same-​week Friday evening appointment before a trip.
I’m also impressed that the technician noticed during my initial (and only!) study that I was clearly outside of normal bounds and immediately put me on a CPAP, letting me obtain a machine that week.