Ace Hardware

This store exemplifies customer service. From the moment you walk in and are greeted with a smile and welcome, until the time you pay and exit you are treated more like a family member. They guide you, ask questions, make suggestions, and if you happen to buy the wrong item they are happy to refund the money.
They also stock some neat items that you might not have thought of when buying the parts/​items you originally came in for and that is just great retailing. We are always able to find a little extra something that we really need or simply would like to have.
The prices are very fair and may be just a bit higher than the «big box store», yet you receive great customer service making that difference justifiable.
I appreciate this store and wish more of the local companies would see them as an example of what the overall shopping experience should be.
Keep up the great service Lake Stevens Ace team.

Friendly and helpful staff, great selection, I can usually just zoom right in on exactly what I need (& find it there). I often leave with some deal in the aisle that I can’t pass up. Great store.

Ace the place with the helpful hardware person. This is better than HD or Lowes as the people really want to help you not like the big hardware stores where I have had them run from me before…

Love this place. Every time I go in there is always someone to help me. Love the selection and prices are pretty fair.

I am always amazed at this stores selection. I am always looking for something completely random for a project I am building and I rarely leave disappointed.
Their customer service is second to none! I love this store!

This is my favorite store to shop in. Yes, it even beats shoe stores! Beyond being the best place to find whatever it is you need in the way of hardware, they have a little bit of everything else. They also only hire people who know their stuff. Even if I think I know how I’m going to complete my project, I like to run it by one of the «guys» first to make sure I haven’t missed anything. They are always really nice and very knowledgeable. They have saved me a lot of time and money. They also won’t hesitate to send you home empty handed if they think you don’t need anything.
You don’t have to go searching for help there. The staff waits in the main aisle and asks if you need help. Unless you are me. They ignore me. LOL But then they know me, and they know I will ask them if and when I need them.
The store is kind of like the old merchantile store. You can buy everything from houseplants to pet food to a spatula there. They sell gifts and stuff to network your computers and doorknobs. Lawn furniture and birdhouses. Candy bars and ice cream. And of course power tools. *drools*
Their prices beat Lowe’s every time.
They have all of my money. If you go there, ask them if they will give me some back. I need it so I can buy a table saw…
(Yes, I’m really a girl. I wear pink while I fix things, honest!)