Larchmont Vision Care

2 stars: The doctor is good. The not brand name section sucks… But that’s Larchmont. I waited at the front desk for a few minutes. No one there to greet customers. Also must be a larchmont thing… Walked out of a few places in larchmont due to an overall lack of basic customer service. There’s nowhere to sit if you have to wait. It’s a very forgettable experience… I wouldn’t go back. Costco is a better choice. The best place is Somers Eye Center up in Somers.
1 Star: No one called me to tell me my glasses were ready either. I had to call 10 days later.

I’ve been going here for almost 15 years. Never had a problem always friendly service Insurance taken without an issue and Dr. Gina has always been spot on with her checkups when I go.

I had my eyes and vision checked by Dr Rossillo and it was the best thing I did. I was referred by a friend. I felt confident when Dr Rossillo made the examination and explained everything she did and the results. My new glasses are excellent and I only need one pair for working on the computer and reading. It’s a major improvement to my day. Also love the sunglasses I purchased there. My only regret is that I didn’t go to LVC sooner.

A visit to Larchmont Vision Care can promise you discourteous, lazy, disgruntled, and unhelpful sales clerks. If they actually get up from their chairs and stop complaining about how «the opticians aren’t in» so «no one is in» and «they can’t do anything» three times in a mere two minutes with their irritating, whiny voices, then you may experience a moment of hope. Don’t fret, this glimpse will soon be overshadowed by their sluggish demeanor and attempt to upsell every unpriced pair of glasses in the store, which is every pair of glasses in the store. They show no effort of wanting to be helpful. They talk to you like you’re an idiot. By the time you leave Larchmont Vision Care, it’s a toss up whether you want to leave more than they want you to leave. Maybe if you’re lucky, they’ll leave first and you can purchase a pair of glasses.

I have been going to this practice location for many years. I have never had a bad experience. I have had eyeglasses, contacts and recently prescription eyeglasses done. I have never had a problem with any of these products. In fact, my original lens are over 10 years old and I have had the lens changed twice (due to a change in prescription).
I have alot of issues with allergies and the Dr was able to find the correct contacts for my conditon. She is very knowledgable and and excellent physician.

Is there a no stars option? Went here & was seen by a female optometrist who was rude. Awful eye exam she got annoyed that my eye involuntarily kept closing during the glaucoma test… Are you kidding me??? You’re an eye doctor!

Went in over the weekend to get my 8 year old glasses (the other places in town were closed) and have been regretting it ever since. Except for one person (who was chewing on a lollipop), everyone in there was grumpy to the point of almost mean.
Beside their unwelcoming service and overpriced eyewear, they’re also inefficient and untimely. Still waiting for a call to pick up those glasses. I wonder how long it will be?

THE ABSOLUTE WORST!!! I bought sunglasses here in November 2013 — they’ve broken 3 times since then. The lenses keep falling out. The last time was about a week ago — first I called to ask them if they would replace the glasses since this continues to happen (not to mention the inconvenience of having to keep going back to have them fixed). The person on the phone had a nasty attitude and told me I needed to speak with Tony, then they left me on hold for about 5 minutes. I hung up and called back and was then told that Tony was «finishing up with a customer». They said he would call me back. I waited 3 hours and no phone call from Tony, so of course I had to call back again. Got an attitude from Tony too, who told me he had to look at the glasses (for the THIRD time). They certainly don’t seem interested in making their customers happy.
When I went back to have them fixed AGAIN, Tony told me it was MY fault for keeping the glasses in a different case than the one that came with them. Uh, no I’m sorry, I’ve kept different glasses in that case for many years and this has never happened before. He was rude and sarcastic and did nothing to try and make things right.
I will NEVER spend my money here again!

I went here once for glasses a few years ago. The experience was fairly uneventful.
Fast forward a few years later, and I’m ready for contact lenses. I called once to make an appointment and was immediately put on hold. After 10 minutes with no one taking my call, I hung up and called back. The greeting when I called back? «Larchmont Vision Care, please hold.»
Needless to say, I went elsewhere with my business.

I am new to using a Vision insurance — it was an annoying process. The Optical took my information, checked it against the insurance to make sure of my benefits. In doing that, the Insurance system took that as my benefit for the year was used! Turns out it was a system glitch — ok. I get to choosing my frames — of course I get shown the more pricey frames, but that’s ok — I liked them. I was shown the best customer service EV-​ER! The second I put my credit card down — I’m chum. I do not get smiles when I walk in nor do I get a greeting.
The doctor did not take my concern about the prescription seriously, she said my vision changed (From Jan to Mar) and she would put me into bi-​focals. {NO WAY!} So, I got computer glasses made — paying for lenses only, which they did at a «special» pricing.
I have had to go back 6 times since Jan 2014 for my regular glasses. Adjustments, redoing a lens when they scratched it doing an adjustment, redoing the lenses again because the replacement lens turned darker/​faster than the other one, took the glasses back again because replaced lens didn’t fit flush against the frame (they said they had to get a brand new frame for me as the other one was «defective», and the final straw — I picked up the said new glasses and the lens is still off alignment after adjustments.
For an outfit to poo-​poo Costco, they should check their track record first! I’m going back to Costco. They take all my concerns seriously.

I was told that they would check out my insurance to see if I was covered even though they were listed as a participant on my plan, only to call a few days later needing my social security number. This was Friday when my appointment was the following Monday. I had scheduled time for this appointment only to be told that I would have to pay in full for my visit. Not too competent in the paperwork department. Disappointed!