Port of Subs

Every time I come hear I get great service and everything. No complaints and also called to pick in advance and it was ready as always

Don’t give your business to this Port of Subs location!
The management is not friendly :(

I have never walked out of a port of subs before this. I love pos. My auto correct knows port of subs! You almost can’t mess it up because the ingredients are amazing and fresh and they are a great company, but this one, in summerlin is atrocious. The manager there i have never had a good experience with. I work across the street so I have used this pos many times, and each time, she is too fast and doesn’t listen and is rude and rushing. She sneezed on food today, and said nothing, she messed up my sandwich and tried to fix it and failed instead of remaking it. I was so grossed out that I walked out before it was even finished or wrapped up. I have had it. Things like this have happened every time I have gone there. Love love love pos. Fire that manager tho.

Despite the bad reviews for staff we decided to check it out because everybody like the food. It’s obvious somebody’s trying to change the bad staff situation. Bill and Tennessee were super friendly and greet us when we walked in the door the store was very clean. They work to make our order just the way we wanted it. The sandwich #1 tasted very good, as did mu wife’s salad. We would go back.

My first bad review EVER.
Sandwiches are always delicious, location is great, and the store is clean and well maintained. HOWEVER there is one lousy employee behind the counter who has a serious attitude problem (Khalil — or something. Younger guy, glasses). His name tag indicated that he’s the team leader (seriously?!). The 2 other girls working were smiling and friendly (Madison and Keyin). They were great! This other guy sucked.
The woman ordering in front of me asked if they had an «Italian style» sub and he said yes, but just stared at her like she was an idiot. When my boyfriend and I went to order we also just got a blank stare; not a «hello how are you? What can I get for you?» Which is the normal greeting. I ordered right away, but my boyfriend asked for another minute to figure out what he wanted. This employee literally rolled his eyes and turned away. At this point I just wanted to leave, but the other girls were so nice.
There was an older gentleman ordering behind us and he was a bit hard of hearing. He started ordering his sandwich and the cranky employee asked him a question, but the customer couldn’t hear him. He repeated himself (not any bit louder) but the customer still couldn’t hear him. He even apologized to the employee for the fact that he couldn’t hear him! This employee was so rude and disrespectful to this older gentleman. I felt so bad for him.
Shame on the «team leader» for having the worst attitude ever. That doesn’t really lead a team at all. He’s dragging down his team! If you’re that miserable at work then find a new job. Preferably one that isn’t customer-​facing.

This place has the worst customer service I’ve ever seen. It happened to me more than 3 times here I give up not worth it. The girl managers attitude is terrible (very rude) and it wore on to the staff. I asked nicely to please toast my sandwich twice and the employee hist at me then I tried to just ignore it but when she asked what I wanted in the sandwich was a rude tone I said just forget it. I walked to the manager and told just forget my sandwich your employees are not to nice she said ok, never asked why, what happened nothing. I left couldn’t believe it so I looked up Unilocal and now I see the problem it wasn’t just me this is been going on for a while the corporate office in Utah just doesn’t care it’s Summerlin they will make money no matter how they treat you.

HORRIBLE MANAGER. everyone else was friendly but she was extremely rude. Feel bad for her employees.

Just saw the owner/​manager verbally berate her whole staff in front of the entire restaurant. Most unprofessional thing I’ve seen in any restaurant or retail environment. I feel bad for the staff– they were providing great service on Christmas Eve! I see there’s other negative feedback on here about her– corporate should step in because she’s a bad representation of their brand.

The manager who I am guessing is the franchisee is the most consistently rude, bland and unfriendly person I have ordered from from any fast food chain. Today was the last day I’m willing to be treated like that. I won’t be back.

My husband and I are here every weekend before we run our errands. The quality of the food is always good and the employees do a good job of making sandwiches. However, the manager has a horrible attitude and projects it on her staff. We see it every weekend and it’s such a bummer. I’ve never seen her smile, and the way she barks her words out is inappropriate for a customer service setting. I hate leaving a bad review on a place we frequent so often but I wish her attitude would change. Horrible for the customers but more importantly, horrible for the employees that have to be around bad leadership all day.

Wife just left establishment and said she experienced a very unfriendly crew. Time…7 pm. There should be zero tolerance.

Although the sandwich is very good, when your taking out you want them to work a little fast, the employees worked very slowed paced and my Italian griller is super flat not a little toasted but completely flat … Not to mention the manager getting mad at her employee, I like a friendly environment when I go to eat somewhere

I always enjoy a good Port of Sub Sandwich. These folks are friendly and I’ve never had a bad experience.
For vegetarians, they will offer to wipe down the cutting machine for the cheese on your sandwich (as it is used for deli meat as well). They are also good about changing gloves. Very sanitary as I have been grossed out at other sub places for cross contamination in front of my very eyes!

I am a known Subway fanatic, through and through. However, change is sometimes welcomed. The bread here is fresh and fantastic.
The staff here is quick, professional, and friendly. The meats seem to be more plentiful since they slice it right there. Fresh ingredients. Love it!
It seems to be a little more expensive than Subway. Also it does seem to have more calories than a comparable sandwich from Subway. That being said, they are especially delicious.
Like REALLY good! :-)

What is the difference between Port of Subs and Subway? I don’t know, they were pretty similar in pretty much every way. From the bread, amount of meat, the way they package it, to the price point, they’re basically one and the same. I had a roast beef and provolone sub, which was as standard as any other. Okay, different type of cheese and their sizes were in different varieties, but otherwise… Service was good, restaurant was clean so no complaints, but there’s just nothing that stands out for me to want to come back. I will since it’s next to my work, on those days I need to git. Ho hum.

One star is too much for them, First off, I did not get my receipt. I then came home to see that my order was not complete. When I called them to complain, All the manager (cara) had to say was «ok». I myself have a business and when my customers aren’t happy, I apologize and ask them if there is any way if could fix their problem. Apparently, they don’t care about their customer satisfaction.

I used to be a waitress so of all people I’m the most understanding of the craziness in the food business, but my visit here was so disappointing. There were 4 people working with only one customer in front of me. It took maybe a minute just to be acknowledge as I stood there just staring at them. I wasn’t greeted nicely either, there was no hey how are you? It was just what can I slice for you. I asked for wheat and I got white. Since I got a small I asked for little mayo and I got a giant glob. I understand feeling like you have the worst job ever, however, at least have some sort of personality and be nice please.

I generally use Unilocal to discover new places that have good reviews. I’m actually writing one of my first reviews because of how disappointed I am. I love port of subs but I really hate this location. I came in today to get a sandwich which seriously had barely any meat on it. Compared to the price I was not pleased at all. I bought a large #18 to share with my friend and the sandwich was all lettuce. I’m not normally one to complain because I am a hairdresser and I understand the struggle of having customers that you cannot please no matter what you do. But this was seriously displeasing. I will keep my business at the village square port of subs in summerlin. Where they don’t jip you on meat just because they’re too busy talking to their coworker.

One of my frequent stops when I want a sub. I like how they slice the meat and cheese fresh to order. I usually order the turkey and pastrami when I go here. They make pretty good subs, as far as sub shops go.
The staff is very friendly at this location. They also have an iPhone app to order ahead of time so you won’t have to wait in line to order.
I would recommend you try this place.

I go to PoS a fairly decent amount. This is probably my most visited location since I work across the street.
The food is good. Always fresh, lettuce is always crispy unlike some locations. The staff is knowledgable and in over 3 years have never messed my order up. They also have one of those mix machines where u can customize your drink so that’s a favorite.
The cons are really something that they don’t control but have to be addressed. The area it’s at is filled with several business offices. This means early in the morning and at lunchtime it gets super busy and the wait to get your sandwich is ridiculous. It also is a giant pain in the a** to park. There’s also times on the weekend when there’s summerlin events goin on and seating is hard to get to.
Quick roundup: if you go at most times, you’ll have a 5 star experience, but at peak periods it drops down to a 3 star