US Post Office

I don’t even want to give it a star by far the worst post office in las vegas i went with my son last night 6-​6-​2016 around 8:30pm treated un humanely very rude I’m in the hospitality service and they need to be trained in hospitality i was yelled at and my 17 yr old son for not closing a door that was already open also wouldn’t let me borrow a piece of tape that was used by others and threw to the side and said i had to pay for it then i asked where do i leave my package the teller who yelled at us just pointed «over there «to the big room with a million packages after i waited in line and had to wait again to give them my package in which he didn’t take just pointed to place it anywhere i hope my package makes it to its destination because i paid $ 21.00 for shipping just very rude had to call and complain if you need to mail packages or letters please go somewhere else if you don’t want to be treated like crap and disrespected thank you

Don’t do it unless you enjoy headaches. They don’t speak English, they don’t want to help and I saw the main greeter yell at an elderly woman who clearly was trying but could not understand her strong accent.

This is the government at its best! DO NOT EXPECT COMMON SENSE, CUSTOMER SERVICE OR TO SEE ANYONE WORKING! You have to be a a special kind of stupid to work here!
They SUCK!
They actually suggested we drive out to Boulder City for passport assistance instead of doing their job and taking care of their customer! Call the number to schedule an appointment and the line is busy and there isn’t anyone in the post office — GO FIGURE!

This for the U.S. Postal Service Premier BMEU
I was in there turning in some EDDM for mailing and was there for over an hour. The employees had no knowledge on the process in handling EDDM. They we rude. and were saying I was over by 300 mail pieces when I was mailing 4900 and I only printed 5000. they made me count the pieces. And at the end I was only over like 100! They need to take a course in customer service! and also need to learn more about the service’s they provide like EDDM! It is sad that I have more knowledge about EDDM then the employees providing the service!

Best post office of all time.
Also the only good one of all time.

I went Saturday to get a new passport, there was nobody I. Line and the jackass rudely said you must make an appt, I said that’s strange my friend came the day before and the woman working was so nice and she had no appt! He said I was lying and gave me a number to call which answers that it is the city of Las Vegas gave hours and states they are busy and will help please remain on the line and hangs up
I tried several times more and called city Las Vegas and they said they no longer do passports and that is not their number? Called the 800 for usps and they had a different number when you call it gives you the same number that hung up 702−361−9209
Finally contacted Clark county passport office and they made me an appt in one minute.
Post office needs to go out of business they are rude and stupid.

Nothing like having an appointment to to renew your passport, and finally getting your name called 45 minutes AFTER your scheduled appointment time.

I’ve been here many times since it’s close to work and I always have something to mail.
Pros:
–huge parking lot with plenty of available spaces
–drive through box for mailing letters
–self serve machine for mailing boxes (when operational)
–flat rate boxes are typically well stocked
Cons:
–Mondays are always a 20 – 30 minute wait for help at the counter
–only one to two employees at the counter at any given time
–the employees don’t do enough to control customer flow (i.e. why do so many people show up with loose items and expect us all to wait while they box and tape up for 10 minutes at an available counter? send them back to the end of the line so that they can learn to use their 20 – 30 minute wait more effectively next time!
I can’t really say whether service is great or awful because it’s a mixed bag. Some of the employees are typical postal drones with no personality or customer service skills. On the other hand there are a couple of employees that are very friendly and very helpful. In particular, there is an Asian woman that is often there around noon each day that is very pleasant. She looks for ways to move the line along and is friendly. She even does things that are efficient which brings me joy.

Kenneth at the passport desk is probably the BEST postal worker that I have ever dealt with and that is saying a lot when it comes to government offices.
Make an appointment, have Ken take your picture and bring in your old passport with you required documents along with a debit card for payment.
Kenneth was friendly, fast and efficient.
YES, I am describing someone that works at the post office. My renewal was done in less than 10 minutes total!
Where am I travelling to?
Nowhere.

I really like this post office because of their hours. They open late so I can drop off a package at 9 PM and its transit will begin almost immediately. I always check the tracking especially on EBay packages that I send out and when I see that it’s been scanned by the USPS a few minutes after I dropped it off in the bin as accepted and on its way to the recipient, I feel good. This post office is also huge and they have plenty of supplies like priority boxes in different sizes available.

It’s the main post office for Las Vegas. What does that mean? Ship things here — they will arrive at your destination faster.
Why? Because all of the other post offices around town bring their mail here. So you’re just taking it to the source.
When I used to ship a lot of items for my last job, every person I spoke with here was helpful and friendly. If you go to the pick-​up window, you can get a rolly cart if you have a lot of stuff or very bulky stuff to ship.
The line can get long for postage as well as passports since it’s the main office.

Siriwon was so friendly and efficient she made my day especially after the debacle at pebble post office. Thank you siriwon. This branch is immaculate. Efficient and the staff are all smiles.

This is my favorite post office in Las Vegas in the past 24 years!
Conveniently located on Sunset Rd, right next to the airport. So if there are hundred people in line … just go outside … take a big breath and watch the airplanes landings or taking off …
Well, something changed here in the past few years.
Suddenly no need to wait so much anymore!
Not because less people are here, but somehow business is taking care of faster.
There is a separate area and line for passport services. You can have your picture taken here too, for a slightly higher price than at Walgreens. So you don’t have to go two different places before submitting applications.
Credit cards are welcome to use for almost everything here, except for buying money orders, of course.
This location is open 8A. M-​9 P.M. Monday-​Friday, and 8A.M.- 4P.M. on Saturdays! I really like that!

You can’t do online drop offs anymore, they re direct to another location where the employee there tells you that you have to put your own boxes into there bins. If this is where you are suppose to drop off big boxes, you would think they would have a staff able to handle it.

So great. Stopped by here on a Sunday to drop off two pre-​paid packages. Easy easy! The main lobby was open, and I was able to safely drop my boxes into the drop off bin. Great location, and was able to watch the planes land right across the street to boot!

Came a week ago to go renew my passport making sure to call in advanced to make sure they were open for passports and they happily said on the phone that yes they were open from 10 – 5. When we get there there was no line and we were just behind one lady, but when it got to us the man who worked for the passports asked us if we had a number and we had no clue what he was talking about and he told us we couldn’t go up there unless we had a number. So of course we left extremely aggravated.
Today we returned to go renew my passport yet again, and we did call in advance just to double check if they were actually open and they told us yes and they were open form 10 – 5 andddd this time we were able to get called up, but here’s the fun part! Right when we get called up the obscenely rude passport man told us that we had to make an appointment to renew it, which is not what they told us last week when we came and definitely NOT what they told us on the phone.

The USPS locations in Las Vegas have the rudest, nastiest people working for them. They are the laziest people I’ve ever had to deal with. USPS EMPLOYEES have long forgotten what it means to have good customer service. They make you feel that you are bothering them by making them DO THEIR job.
If you’re applying for a passport, don’t go to the Sunset office. They have no clue what they are doing and provide inaccurate information that doesn’t match with the Passport Agency!!!

Showed up at 4:52 pm to get some stamps I’ve been needing for the past week, the post office I normally go to totally dropped the ball, (Tropicana and Mountain Vista location)
So the line was surprisingly not out the door and they had what seemed everyone helping out to get customers taken care if so the wait wasn’t that long considering 2 days before Christmas.
I got to the window and asked for my unique order of 900 — 21 cent stamps and within 5 minutes I was doing my transaction and out the door!

The DMV is like Disneyland compared to this horrible place. The employees are lazy, entitled, unbelievably rude, and quite frankly, deserve to be working at a McDonald’s instead. They act like you are personally offending them in some way because you came in and made them do their jobs. Aw, their line of work is stressful and it involves dealing with stupid customers all day? Well, so do MANY other jobs that don’t offer anywhere near the pay and benefits that this government job does. Yeah, just let me get right on showing sympathy for their plight as soon as I fix the recession and cure cancer.
It is actually worth it to drive out of my way to avoid this location. Also, do not even get me started on their practically nonexistent passport service. You will be there for over an hour simply because there are two or three people ahead of you.

I’ve had a box at this particular location since around 1992, when I moved here from Hawaii. The only «complaint» I have, is shown here:
99% of the folks who work at this place are terrific, hard-​working folks (like Nelson and «Fletch,» as two excellent examples), who go out of their way to give the public «FIRST CLASS» (pardon the pun) service. Neither of the two I mentioned have anything to do with the boxes.
But, somewhere in that section is someone who cannot read English, and that’s sad, because I have had more than a couple of 8 X 10 photos permanently ruined by that «individual.»