US Post Office

This place seems a little understaffed but the service I received was great. Lynn was very helpful in helping me fill out my passport application and was very patient with the rest of the line. If you don’t have an appointment to get a passport done you have to call a specific number to request one. I would definitely come back to this place

10÷23÷15 8:30am visit: I go to pick up my mail at my PO box and get a package pickup notice. The windows don’t open until 9am, so I’m waiting in the lobby with my 1year old daughter. I get in line and before they open approx 8:50am man walks in with his package pick up notice. A clerk named VENA says to him just package pick up sir? He says yes, I say to her I have one too as I get out of the line. She looks at my package notice as I follow her slams the door in my face! So I get back in line and when it’s my turn tell her, I was here at 8:30am and she argues with me in front of the guests! So unprofessional with terrible customer service Vena! She tells me I wasn’t there at 8:30? Yes I was and saw her get to work at 8:31, then she discriminates me by helping walk ins when I was there since 8:30. Helping your favorites won’t get you far. I would like to see all guests treated equally and helped in the order they arrive in line, not pick and chose.

Ethnic staff are amusingly and eagerly professional with white patrons only. All professional standards fold with customers of a similar hue. Long tiresome lines also. I do not recommend.

Every time I come to this location, it’s not that very busy BUT for some reason the African American lady that’s always in the middle MUST HATE HER LIFE & JOB!!! She never smiles, she’s never happy, never willing to help anyone, very rude and over all just sad to see.
For someone that has a government job should wake up in the morning «thankful» because, I know a lot of people that’s been trying to work for the post office for years!
If you read this and know who I”m talking about, please fill free to leave a comment and validate what I’m talking about.

Just had to urgently get sealed passport documents and even without an appointment the entire experience exceed expectations. Advance appointments are required and while we did not have one we got added to the list for same day. There was always at least two staff, one was doing nothing but passports and we saw four different groups that had either wrong documents, missing photo copies, wrong method of payment or missing minor present. Had passport applicants actually been more prepared the line would have moved even faster. Our experience was outstanding, arrived by 12:45pm, got a 2pm appointment, was served and out the door by 1:45.

I wish I could rate this place ZERO stars. Lines are huge and even if you pre-​print the labels there is NO drop off box. How can a post office doesn’t provide a drop off box? Waste of time!!!

Okay, so basically, I only come to this post office because it’s convenient. It is very close to my place. This location is across from the UNLV in a small shopping center. Parking is limited, especially during lunch hour.
Pros:
1. Convenience
2. Helpful staff
3. Every time I’ve been here, this location has been clean.
Cons:
1. LONG lines!
2. At times they don’t have any of the priority boxes or envelopes available.
3. The workers always give me different answers for things. get your stories straight!
I do have a big complaint about this place. I don’t know if it’s the people, the information that they are given, or it’s something else. So, I do a lot of selling on ebay. I always provide tracking on all my items that I ship out. Normally I would just print off a paypal label as it comes with tracking automatically, but at the moment I don’t have a printer. So, when I drop off packages, I always ask for a tracking number on my items. A few trips ago, I was informed by one of the ladies that worked there, that I didn’t need to pay for tracking as they put some sort of tracking on all their items so the post office can track each item. She told me that they only charge if the person actually asks for tracking. So, I went with what she told me and didn’t get a tracking number on each of the packages. When she gave me the receipt, she showed me the PID# and told me to use that as the tracking instead of the traditional tracking. I did go home and used that and it worked perfectly for me. The next time I went to the post office, I tried this again with another lady and she said there is no way to track a package unless you pay for tracking! We tried to explain to her what the other lady said, but she kept on saying we can’t do that. if I wanted to be able to track a package, I would have to pay for it! So frustrating! I’ll give it to her that maybe she didn’t know about being able to track a package with a PID#, but who knows.

This USPS always seems to be understaffed — consequently causing long and slow lines. Despite that, I have always had a positive or neutral experience with the employees in regards to customer service. Just beware of coming if you’re in a rush and give yourself extra time.

I have a post office box here. The service is mediocre on a good day and generally the lines are ridiculously long. Not sure about their new service model where they have an employee helping keep the long queue in order with only one employee working the counter thus creating a literal 30+ minute wait. One time I was here during this debacle and the lone employee working the counter stepped away to answer the phone to talk to her union rep. Another time the line was super long, one person working the counter, and two people re-​keying po boxes. And now to add insult to injury, they close the counter at 4:30 and the lobby at 5:30 (lobby used to be 24 hours). If there wasn’t so much of a hassle to change addresses, I’d drop this place in a heartbeat.

Every single time I come to this post office I’m inside for no shorter than a half hour. The SLOWEST post office around.
Totally makes sense to have a line out the door, one person on the register and one employee greeting customers?
Avoid at all costs unless you have an hour to waste mailing one package.
Side note: disgruntled customer came in yelling about how this was the second time his P.O. box was broken into and his mail stolen.
This post office sucks.

easily the slowest post office I’ve ever been to in my life. don’t go here if you’re in a rush after 2:30. there’s always only 1 person at the cashier while the lobby assistant starts small talk with everyone to pass time. express cutoff is 3:20 which is when everyone’s on break apparently. the people are nice tho, just the systems flawed.

Excellent customer service!!! I came in to apply for a passport 20 minutes early, & they helped me anyway! Super efficient, knowledgable, and friendly. Thank you!

This post office is pretty decent. I like how it is right across the street from UNLV and in between classes or work I can walk over and send what I need to send it good time. The lines may be long at times but the employees working are usually really fast. They are also very friendly. Coincidently, I ALWAYS get the same chick. I should know her name by now because I get her every single time. There can be up to three people working and I somehow get her. She is very friendly and lets me know if there is cheaper ways to send my stuff.
They have lots of P.O. Boxes for those who need them and their lobby is open till 11pm. They are only open till 4:30 M-​F and are closed all weekend, which kind of sucks, but it is a small location so it is understandable I guess. They probably only get people in their when school is in sessions, so maybe in the past the weekends were just too dead for them to stay open.
I like it, its there, and it does the job!