Victoria’s Secret

Horrible customer service and stupid lines. You would better go other locations than here.
I waited for the stupid lines for more than 10minutes and the casher made me crazy for exchanging items from size S to XS.
Why do I need same style as 4 pieces???
I just wanted same style of panties but different size as a set. She made a mistake that she ordered a wrong item from online and reordered the correct item again. When I asked her again, she said she ordered right one at this time. I hope I will get the right one. I just wasted my energy and time from there. :(I am not satisfied their customer service at all.

I normally love shopping st Viki’s secret but the salespeople wrecked that experience for me. Soon as I walked in, I was greeted which was nice and was asked what brought me in. Told her panties and she asked cotton or silk. Pointed me in the right direction.
About 2 minutes later, I was interviewed by this other sales lady by the panty table asking if I’ve been measured for bras, my size, my name and telling me about new bras they had in. She’s writing this down and I tell her I only want panties. She gives me the card anyway and her name. Won’t say who she was but she had a foreign accent.!She comes back asking if I’m doing ok and if I come there often. Then another guy asks if I needed help.
Being hounded is just as annoying as being ignored and I couldn’t wait to get out of there. I worked for Viki’s secret years ago so it’s not my first time at the rodeo.
Never will I ever return to this location. I should have put my headsets on.

Horrible service the workers are like car salesman and hound you. If you are being helped by someone and can’t find that person no one else will help you. Also this is a FACT their prices are a few dollars more at this location. Regular price for a popular bra $ 58.00 at this location its $ 62.50 beware just go to another so many VS on las Vegas blvd. Like across the street at Venetian/​palazzo

I must say their bra specialists are the most attentive and the mist nicest girls I’ve ever met. They help you find what you need and recommend you the best styles and colors. Their suggestions are highly appreciated because I’m very indecisive when it comes to bra shopping. The service these girls bring is impeccable. They made me feel as if I was home. The downside was waiting in line for a long amount of time. It took as a while to get checked out, and one of their associates didn’t want us getting cheap bras she insisted we should get the more expensive bras in the front which was really inconvenient. She couldn’t help us find what we wanted but she wanted us to get the the ones in the first room hence, they’re the most expensive in the entire store. I won’t be hesitant to stop by again only to get the amazing help from the bra specialists!

I went to the store today and they have no compassion for Disabled People. The lady in the fitting room was very rude and since I was in pain in my back and knees would not accommodate me with a chair. She should learn some customer service. I was there at 2 pm on February 9^th.

Pushy customer service all around. After saying «no thanks», I was still insisted on a few times. If I need help I will ask for it. Once at checkout, the cashier forgot one of my shirts…

Okay for starters, I haaaaate bra shopping. But lately my bras were not fitting and I knew I needed to go in because it wasn’t flattering. Not only was I a completely different cup size (no more double boob) I ended up finding a bra that fits like a glove. HUGE shout out to April in the fitting room! Super patient and recommends bras based off of your comfort. Such a sweet heart, and the nicest girl ever ! I ended up with 2 bras and my mom got one too. Thanks girl!

I recently went here to do some Christmas shopping and I was helped the whole time by Adrianna and Sydney. They were phenomenal, extremely helpful, and just made my shopping experience so much better. I wish more places had more people like them. Their customer service was amazing and they were knowledgable about everything. Being a 32DD I struggle to find bras (especially sports bras) that fit and they made sure to find me some that worked! Went in there to shop for my little sister and came out with $ 250 worth of stuff LOL, they did their job!

I’m a HUGEEEE fan of Victoria’s Secret. It’s to the point where I spend so much money here, my VS credit card is considered top tier status.
But this store (located at the Fashion Show Mall), I don’t know if it’s the seasonal employees but they hound you so hard. I was only here to browse around but in a matter of 5 minutes… I had 4 sales associates ask if I needed assistance. No, I don’t need help. No, I’m just browsing. No, I’m just looking. And YESSSSS… I’VE WORN YOUR VICTORIA’S SECRET BRAS before. I’m actually wearing one right now. Don’t believe me? Want me to take my shirt off and show you!?! LEAVE ME ALONE. PLEASE. Trust me, a customer will approach you if and WHEN we need your help.
I’ve worked in retail before (yes…that mall retail life was hard, yo!) and associates should know the difference when a customer needs assistance versus them just browsing around. If you think I was a Loss Prevention liability to your store, then that’s rude of you to assume and judge your customers. Also, if you ladies are actually aware of your surroundings, you should have seen your fellow sales associates already greet me so there’s no need for you to approach me now. I’ll probably stay away from this location until the holiday season is over and the seasonal hires are gone.

Angelicia was a doll. It was fun shopping with her. The only thing I didn’t like was I had to remind the cashier of the bra & panty deal for 55. Other then that I had a good experience.

Worst Victoria Secret ever. The service is HORRIBLE. All the employees stand in a group and just talk and act like there doing work. I walked around the whole store and NO ONE once said hi, do you need help? Or have a great day when leaving. All these girls should be fired. Mc Donald’s has better service LOL Save yourself some time by not coming to this location because you’ll leave not wanting to buy anything.

Good customer service. Barbie was pleasant and helpful. The lines were long but that’s to be expected at any VS store. I will definitely return!

I went in a few days ago with a friend visiting town, and I wasn’t planning on buying anything but Rocky who works at the cashier at PINK sold me on their new VS body care only for $ 8 (limited time, I believe). She had told me their was body wash, lotion and everything in the other room. She offered to go and grab what I wanted, I said, «no I’m fine, I’ll go, I haven’t made my decision yet.» She was the nicest staff I encountered there. I go on to the other side of the store, finally decide what I wanted which was one body wash and one lotion. So I get into line, and purchase it. The lady who works there doesn’t ask me if I wanted to sign up for an Angel card, she just automatically said, «let’s sign you up for one.» She also decided to charge me for the sample sitting on the counter. She didn’t even ask if I wanted a printed or email receipt. She just said, «your receipt will be in your email.» I tried calling their store and didn’t even get a staff answering it at all. Why have a phone when no one is going to answer it? I email VS customer service and I have no response when they claim to respond within 24 hours. It’s been over 48 hours. Terrible customer service and I strongly dislike the VS at fashion mall. Not going back again.

I need to remind myself not to settle for this store. Every time I come it’s always a bad experience with rude cashiers. All the other VS AROUND THE STRIP PROVIDE BETTER customer service.
So hard to get any of these ladies to smile & once they find out you’re returning or exchanging merchandise (even with original receipt) they treat you so different. Like you’re a burden. No thank yous, no greeting or have a nice day. I once asked if they make decent hourly pay & the cranky cashier said yes, so I batted then why do you treat me different from the lady in front of me that’s purchasing. Her answer is «I’m sorry that you think that»
I think only settle is because I’m usually visiting other stores in the fashion show & I’m thinking «why not» I’m already here.
I then visited the new remodeled VS at forums & had to exchange a bathing suit to a different color & received 100% better customer service. AND That’s without my receipt. They looked up my item by my debit card & phone number. Gladly exchanged & smiled & made sure I found everything else okay.
Granted every cashier also asks if you’re an angel card holder & I am. So wouldn’t you want to treat someone who’s a loyal shopper with some sincerity and care. FASHION SHOW VS step up your game.

I’m convinced every girl who works here is a retard besides Suki. If there’s two long lines, and two cashiers… and employees gathered around talking to one another… why not open another? I had over 100 $ of merch but dropped
It on the floor when I realized how stupid the employees are.

I haven’t been to this location since they remodeled and OHMYGOD, this store is gorgeous!!!
It was super busy today because of the semi-​annual sale, so of course everyone was digging through the bins and you were bumping into people left and right.
I was asked if I needed help by this amazing employee named Itzel (I’m so sorry if I misspelled your name) and at first I wasn’t really looking for anything in particular, but she was so easy to talk to and she measured me and helped me find the correct bra size. (Turns out I was wearing the wrong bra size for the longest!) She was super knowledgeable and got me in the fitting room with the new «Body» bra.
Those fitting rooms? Holy cow, I have never felt like royalty as I did today! Brittany helped me in the fitting room and brought me different push-​up bras that she thought I would like. She addressed me as «Miss Alex» and was so professional and most importantly, although I know she was doing her job and making sure she made the sale, she made me feel like she actually cared about what I was trying on. I ended up wanting 3 bras total by the time I was out of the fitting rooms. By the time I was done trying stuff on, she was pretty much the only one running the fitting rooms and she had a few guests who were waiting to try on… and she STILL made me feel like I was important and politely asked the other two guests to wait for her co-​worker to assist them while she got on her walkie and let Itzel know I was finished trying stuff on.
Itzel was with another guest and she quickly finished up helping them and came back to help me get the three bras I liked.
She took the extra time to help me find matching underwear for one of the bras and she was the absolute sweetest, most helpful person I’ve ever met at a VS store. She let me know about their underwear sale without being pushy and let me know she would be walking around the area incase I needed more help.
$ 200 later and I finally checked out with the items I needed! The cashier wasn’t super chatty, but she was friendly and I hardly waited in line despite how busy it was.
The Fashion Show location never fails to satisfy me. The employees are wonderful and there’s so much product everywhere. Itzel even mentioned that I should visit the Forum Shops location because it was re-​modeled as well. I’m much happier driving across town to get amazing customer service as opposed to the other location near my house.
Ladies, this location is the best! How many busy stores can you walk into and the employees make you feel like you’re an important client? Its refreshing to see amazing customer service. I saw it in the fitting rooms and even on the sales floor with other customers. Thank you so much Itzel and Brittany for your amazing customer service!!!

Great store and great employees.
I admit, I am not a Victorias Secret shopper, but the hubby convinced me to go and I am really glad I did. The whole experience was great. The employees were super helpful and really knew their stuff.
The best part was the fitting rooms, I loved the way they ran them. There was a super nice person (I am terrible at names, so sorry) who is in there the whole time asking how things fit and recommending different bras based on what you like or don’t like about the one you tried. They bring you «try on» bras, and then they write the info down on a card that you take to an employee who gets you a nice new one to purchase. There are little buttons you can push to call the employee to your room, and they even went and got my husband for me when I wanted him to check out the different bras, just very good customer service overall, and definitely made me spend more money than I would have otherwise, so it works, lol!
I ended up purchasing enough to get a free bracelet, which was cute and a nice perk. The checkout employee was also very nice, so really a good experience from beginning to end. So happy I let the hubby convince me to check them out :-)

Since I was shopping for gym clothes, I was reminded of that one time I had panty lines while in my yoga pants. Oh, the horror!
I grabbed 20 seamless panties since they were $ 26.99 for 5. I also found a nice blue sports bra. Whenever I see different colors, I’m completely having an out-​of-​body experience. I float around the store, hand reaches for something and puts in the shopping bag… then, I stopped when a lady asked me if I know my measurements. So, I said yes. «Do you want to get re-​measured?» Yes. Basically, whatever you ask, my answer would be yes when I’m in a trance. It was a good thing though since my measurements did change. I could’ve left the store with a bunch of wrong sized items which I tend to do. I lost back fat and went up in cup size. Thank you, chest press!
After getting measured, they’ll write your name down and measurement on a card. Show the card to the lady in the fitting room area.
If you spend over $ 200, you get a free bag.

Unilocal 365 CHALLENGE 2014−(181÷365) «Kids Do The Darndest Things???»
When I hear Victoria’s Secret, I immediately think bras, panties, lingerie, you know? Women’s stuff… I had no idea they had a teeny tiny section for men’s fragrances?!
While Wifey was checking out some stuff, I just dabbled in the Men’s cologne area
which had about three different scents. Of all three, I liked Very Sexy Platinum one the best. Who knows? I may just return to pick up a bottle one day. The service here is pretty good up until you get to the cashier. Ladies try to get you to sign up for a credit card which can be pretty annoying.
Tip for parents with kids too… be with your child at all times, otherwise they may risk serious injury from LYING DOWN ON THE FLOOR when people are shopping??? ALOHA!!!
Shaka Meter: \uuu/​\uuu/​\uuu/​3

This store is always a stop when we are in Vegas. The selection is big because it’s the largest store on the west coast. The service is generally good. The only complaint I have is that the cash registers are hidden in the back corner that you can only get to by passing all the teeny bopper undies. A little odd setup, if you ask me.