S&S Tire

The operative word here is «tire». While I would not take my car here for service, I assumed S&S would be a logical alternative to repair a flat tire. While it did take about 1−½ hours, it was a Saturday morning, and they were extremely busy. I have to give props to George who was quite amiable and courteous and showed me exactly how the tire was repaired. Close to home, reasonable in price to repair the tire, and George. (Of course, I hope not to revisit!)

have been an S&S Customer for about 15 years. Began using them in college and stuck with them, almost exclusively, until the past year or so. I have used about every location inside of Lexington with the old Winchester Rd. location being my «Home Base» so to speak. I have used the Beaumont location a lot and my frustration with them has only increased with each visit.
I had been having issues with my brakes and took my care to Beaumont because I knew they would be able to diagnose and fix. When I pressed my brake pedal down, a loud hissing noise could be heard and I would have to nearly press my brake pedal to the floor board to get the card to completely stop. I youtube diagnosed it as being my break booster.
I arrived at the Beaumont location last week and told the customer rep my issue. I think his name was Jake. I told him it sounds like a brake booster due to the loud hissing noise. I left my car and went out to run errands with my wife. He told me they would call with the diagnosis. After a few hours he called to inform me that his techs did not hear a hissing noise and noticed no issues with the brakes. He told me they looked perfect. I asked him to ask his techs to turn the radio down and listen to the hissing noise from the brakes as they pressed the pedal inside the car as it was really loud and had been for several weeks.
He called me 10 minutes later and told me it was a brake booster afterall, that they could fix it, and that my card would be done as soon as my oil change was completed.
I told him I had just had my oil changed the previous week and did not need it changed. The sticker was still in my window. He told me he wrote down an oil change as part of my order. I told him I didn’t need an oil change and to not do one. I asked him to quote me the repair for the brake booster. He informed me S&S could only purchase this part from a toyota dealer and that the part was 1000.00 dollars and about 2.5 hours labor (and additional 200 — 300).
I told him that sounded really high as I had researched brake boosters for my car and they were much less expensive at other places. I asked him not to do the repair and I went to pick my car up.
When I picked the keys up, he was not rude, but not nice. I could tell he was irritated because they had done the oil change. I told him I was sorry if there was a miscommunication but I did not indicate needing an oil change. I asked him again about the price of the brake booster repair and he again said they could do it no less than 1000.00 plus labor. So I went on my way.
In the past, I had also ran into situations of miscommunication about repairs. I was quoted shocks and struts by a CS rep and he was 500 dollars off because he had forgot to explain that all of my shocks and struts needed to be replaced. I asked to speak to him when I picked the car up and he wouldn’t come to the front desk from the shop to speak to me.
With my brake booster, I took my vehicle to Palmer Tire (a former SS franchisee) as I was familiar with the location from their S&S days. They charged the same rate (or similar) for labor. (200.00 approx.) and purchased the part from a local autoparts store for 90.00 after the core was returned.
I have been a loyal customer to S&S for 15 years but am ready to cut them loose. The S&S franchise stores have a different feel and lack the customer service focus that the company stores had before they closed recently.

Went in for a tire alignment. Waiting room was okay, if a little dated. Good selection of magazines and the flatscreen tv was a nice touch. Service was fairly quick… They actually told me the service wasn’t necessary, but I was borderline. I opted to go ahead and take care of things. Was getting tired of having a shaky ride.
Service was satisfactorily quick. I actually brought a coupon for service only to find our they had already applied it to my purchase without me asking.
Not too shabby.
I would come here again for future service if needed.

I am consistently pleased with both the customer service and the maintenance when bringing my car in here. They get it in and out in such a timely and professional manner. I highly recommend them for anything! I got a set of tires from them in March and I just got new brake rotors yesterday and it feels like I just drove my car off the lot. Do yourself a favor and give them a call for your next car issue.

My husband and I had a really aggravating experience at this location. We have taken our vehicles here in the past without any problems, but we won’t go back.
My husband dropped our brand new truck off at this location just after lunch for a standard oil change. He requested it be ready by 4 pm which they said was no problem. Later that afternoon, they left a message that my husband needed to call them. When he returned the call, he was placed on hold. After about five minutes, we simply drove to the shop because we were approaching 4 pm and we had other deadlines to meet. When he walked in the shop, he was still on hold and five employees were standing around chatting with one another. He had probably been on hold with them for 10 – 15 minutes at that point.
They told him that the air filter needed to be replaced as well as a lug nut that had been stripped by them in the process of rotating tires. And, of course, they told him that if only he had returned their phone call, it already would have been done.
After assuring him that it could be done quickly because they had everything they needed, my husband consented to the changing of the air filter and the stripped lug nut. About 30 minutes later, my husband asked how much longer, on the verge of breaching one of our obligations and well past 4 pm. He was told that they were still waiting for the part to arrive.
We ended up having to leave the truck and to pick it up the next day. This company wasted at least an hour of our lives because it would not be honest with us and interfered with other obligations we had to meet. It would not have been a problem to leave the truck; they could have been honest from the beginning. But by lying to us about their ability to perform the service, they stole an hour of our lives and negatively impacted our other obligations. Our time is not limitless and consequently it is valuable to us. The dishonesty and apathy towards the customer makes this a place I will not return. They are not cheaper and the service they provide is not unique, so I would prefer to go someplace where I can at least be treated with respect and common courtesy.

Best tire place in town! Jason and his crew do an excellent job on tires and service! Great techs and much more reasonable than your dealership!