Smart Motors

Just had recall work done on my daughters 2003 Toyota Corolla. Nothing else authorized. Instead of calling me they called my 17 year old asking if they could do additional work. Since she is a minor this is not legal. When I called inquiring about the work and why they did not call me I was transferred to numerous people with no luck. I finally got Nathan who did not like my questions telling me he was with a customer and hung up on me. What? I’m not a customer?
I got a call from service manager who was equally as arrogant and he told me all parts would be removed and there would be no charge because what Nathan did was not correct. I am happy for that but my daughter still ended up waiting an additional 2 hours for her car when it was done and sitting in the parking lot, nobody having told her it was done. Smaller is better when it comes to service.

Best car dealership/​repair/​lube/​body shop (Ball body shop) in Madison!
Always greeted with a smile, service is outstanding and guaranteed. No to mention the waiting room that offers anything you would want to snack during your wait and massage and manicures on certain days:-)
My Prius is amazing, I feel like it is healthy enough to last another 100k+ miles easy thanks to the spot on service!

I bought my 2010 highlander here and have had it serviced at Smart for the three years I have had it. I have never had any problems and have always been treated like their best customer. Their waiting area is always clean and the complementary food and beverages are first rate. I recently had a break job done and it was completed in the time they said and I was given a loaner car at no cost because I bought the car here. They are very organized and its a pleasure doing business with them. I find it hard to believe some of the negative reviews that others have given Smart Motors. I have never had any bad experiences with them.

I took my 2006 Toyota Prius in for a noisey passenger side wheel bearing and abs light that was on. The ABS light was an easy fix. I replaced the driver side wheel bearing my self and forgot to position the hole in the axle dust cover so the ABS speed sensor can read the axle. It was an easy do over. I was charged $ 125 for this. In addition I was charged $ 125 for an initial diagnostic fee after I told the assistant service writer what the issue was. The passenger wheel bearing cost me $ 675 for the part and labor. I initially took my car in to save myself but it wound up costing me over $ 900. The car was fixed right however this cost was extremely excessive. I would recommend pricing other shops before brining your car here.

I bought a brand new Toyota Prius here for sticker price in 2007. As I was driving it home from the lot the right front hub cap fell off the wheel and the car behind me ran it over and shattered it. When I got home I tightened the remaining 3 and found all of them loose. I called Smart Motors and they said it was not covered under warranty as it was ‘reckless driving’ (at the time that it fell off I was making a turn at 15 mph). I tried talking to several people here including my salesman and none were receptive. They all said I could bring it in and be charged for the labor and part but would not put a new hub cap on my car for free (A $ 15 part for them on a $ 28k sale!!). I am very disappointed in their service and will never buy another car from here nor recommend this dealer to anyone. They also told me I qualified for 1% interest as part of a incentive they were running. Then when I got my bills they were at 6.5% and again– there was nothing they could do. Toyota Financing also kept sending me bills after the loan was fully paid for and refused to send me an amortization schedule. I still do not know if I overpaid. Needless to say, my experience with this dealership and Toyota (including all the recalls on this car, which is a whole other story) have been less than glamorous. I will be buying a low MPG vehicle from another manufacturer besides Toyota next time– someone who stands behind their cars.

High five Blane Einbeck … sorry to bring you ugly news although I was wondering if you could help. I am having a lingering service issue. The Service Rep who helped us did put me in contact with his Service Manager who never addressed our issue. Ugh. Frustrated. Not your fault of course although I need someone’s email that would care to listen to our concerns. Stay cool up there!!! And of course come visit me during the winter. Fist bump!!!

I think smart motors is great, especially Rodney Potter. I called in from California and Rodney worked the deal right over the phone. Honest and patient. I strongly recommend him if your thinking about purchasing a new or preowned vehicle. This is the second deal Rodney mad for me in less then a month!
Thanks again Rodney Potter

Smart Motors sold me a car with tiny nails in the front two tires. I went on a cross country journey the day after I bought the car. Fortunately I caught the leak within the first four hours of my journey.

Smart’s customer service just called my husband and offered a refund for the inspection I discuss below, so I have changed my ratng from a 1 to a 3. But I am leaving my review below as it was because it will remind women of something that they need to watch out for. I had emailed Smart last night with my complaint, and my husband went in and talked to the service department this morning, with no results so I don’t know what triggered the call now but I am happy that it did – perhaps someone finally read the email that I sent last night.
Here is my original review. This applies to service – I had the oil on my 2010 camry changed last night. When I dropped the car off, I told the service person that I wanted an oil change and nothing else and that my husband had just changed the air filter, the cabin filter and rotated the tires. I then went to the waiting room and they came in with an unitemized estimate. The unitemized estimate included an all points inspection. There was nothing on the unitemized estimate page to indicate that the inspection was an extra service, so I assumed that the inspection was something that they did with every oil change – Ballweg Motors and Jiffy Lube include a free inspection with their oil changes and I assumed that Smart did too. I told them to go ahead after I had once again said that the cabin filter and air filter had been already been changed and the tires had already been rotated. My car has only 30,000 miles on it and there is no need to inspect it for the things that are included in their all points inspection (expecially when they knew that I would not need an air filter change, cabin filter change or the tires roated) so they were, in my opinion, selling me an unnecessary service and not clearly presenting it as an extra charge service. The inspection cost $ 38.00. When I got home and showed the receipt to my husband, he told me I had been ripped off, and I agree because I had made it clear to the intake person that I ONLY wanted an oil change. I am a woman who knows nothing about cars and this is our first car that uses synthetic oil, so I did not know what a synthetic oil change should have cost. I am sure that there are other women out there too and I am posting this as a warning to them. In my opinion, the all point inspection is a rip off for a low mileage car and I think it is deceptive for Smart to not either point it out as an extra for charge service or to not show an itemized charge for it on the estimate. (I think that cabin filter, air filter and tire rotation are on the recommended service schedule so if you are following the recommended service schedule there is no need to even inspect for these items). If I had seen a $ 38 charge for the inspection on the estimate, I would have figured it out right away. I complained to Smart about this but they claim that their procedures are not deceptive and that they do not sell services that are unnecessary. I disagree!!!

I’ll try to keep this short: They were working on my car and it was vandalized on their property. Total damage was over $ 2k. Interestingly, when the car was broken into it was parked in the back corner of their lot in a dimly-​lit area. Police noted it was a «clean break», meaning no shattered windows, drilled keyholes, or scrape marks from a coat hanger were used. They also found the doors locked, which is rare that people re-​lock the doors after they break in. Inside job? Sounds like it to me…
Smart Motors told me they were not liable because I signed a form saying they weren’t to be held responsible for any damage. I worked my way up to Brian Smart (the owner) and he said they would give me half the cost of repairs. I told him that wasn’t good enough as they had the car and assumed responsibility of it when they took the keys. I had a lawyer draft a letter informing them they are responsible for the damage and if they didn’t bring the car back up to its physical state when I dropped it off we would pursue legal action.
Brian finally agreed to the repairs but said he was doing it to get this situation off his hands. They never accepted responsibility for what happened, nor did he apologize.

I have to qualify: I did *not* receive service here. But that’s actually the good part — I came in with a 2000 Toyota Corolla that had been vandalized, the stereo stolen and the dashboard ripped out. The repairmen told me honestly that the wiring I needed would cost $ 700 for them to order, the dash would cost $ 75 and the labor would be at least $ 400. Not a great deal.
So they sent me to a salvage yard where I found a part ($ 68) and then to another business, AMS, that installed a refurbished radio and the dash in less than an hour ($ 50). The guys at Smart Motors were super helpful, even calling ahead to make sure the AMS folks knew who I was (!!) and that they knew how to help me.
Even though they haven’t received a dime of my money yet, I had such a fantastic experience with Smart Motors that the next time I need service, I know where I’m going.

i regret purchasing a vehicle from this dealership, i have purchased a 07′ subaru legacy and within 3 weeks. i came across a brake failure, i then went to the shop at smart motors, had the technicians check it out. they say everything is all fine. when the previous day, the brakes barely work and had almost caused a collision! i tried to get them to produce a document stating that their liable for any brake failures, signed and date. but yet they refused! so there was no point in them saying everything is fine! skip a long to a reputable dealer, even though they have plaques/​awards on the walls does not mean anything! they will sell you a lemon with out you knowing! i called up a private shop and asked for a quote, all 4 brake replacements came up to $ 500! SMART MOTORS IS A SCAM!