Gentle Dental

I had my teeth cleaned last week at another company/​dentist. I was very surprised, not really, after the dentist finished the examination, cleaning, and told me there were no issues with my teeth.
On the other hand, Gentle Dental, six months earlier, found $ 1,200 worth of problems. This further reinforces my previous review of Gentle Dental and their money making business practices… I mean «thievery» practices.
Never ever will I visit their offices even if it is free.

The New patient offer for $ 57 was attractive, however after the X-​Ray analysis, I have been told that I have to undertake the following procedure for healthy teeth.
$ 1600 for the 8 – 9 tooth cavities
Gum Treatment for some teeths [Haven’t estimated]
Might Be Root Extraction which was later denied by the ORTHO surgeon.
I was so scared with the pricing and all, so I thought to have a second opinion from other Smiles By Rosie dental clinic.
Although the appointment is not that easy there, however I am going for a full treatment for around $ 1100 for filling, deep cleaning and all.
Also the place is very calm and Dr. Rosie is very informative.
I would recommend «Smiles By Rosie» in Somerville to my friends, family and everyone.

Gentle Dental did contact me and opted not to charge me for the visit. It’s amazing the power of Social Media. They did the right thing and reversed the charge.

I have been coming here for years but quite simply, I will not be returning to Gentle Dental Malden because of the wait times. I was asked to come in an hour early for an appointment only to sit in the waiting room for 45 minutes before I left. I typically am willing to wait but this is surely not the first time I have done so at this location and I left work to take this «earlier appointment». In the past, I would typically set aside 2 hours of my time for a simple dental procedure to account for the dentist running behind. The reason I have stayed so long was because I loved the dentist but he is no longer at this location. I will say that usually there is not a wait for cleanings. In addition, a few years back I had to go elsewhere to see an endodontist because the one at Gentle Dental cancelled on me 2 or 3 times. I had my wisdom teeth out here and that experience was really great with no wait and no pain. The front desk staff is nice and accommodating but something really needs to be done about the wait times.

January 7,2015 I went in for a simple extraction, dentist came in gave me novacane then disappeared for 40 min, by the time she came back novacane had by then partially worn off. She gave me another shot and disappeared for another 35 min, again novacane had worn off, gave me another shot and again went missing for another 40 min, by then I had had it, I was putting on my coat to leave when what I guess was the office manager came to try to calm me down for I was extremely frustrated with the lack of service. She called in a different dentist who gave me another shot of novacane, but she came back in 10 min and the tooth was numb, it took her only about ten min to do the extraction. I was there for 3 hours. From the lack of professionalism I swear those supposed dentist work as part time dentist and full time nail polishers at the nail shop right next door. Plus they charger me $ 267, which is more than a $ 100 more than all other dentist in the area. All be warned. I would never go back to maldens gental dental, even if were free. Victor

I’ve been going here for 3 years now. My dentist is Dr. Payne and my hygienist is Lisa. They are a winning combination. I’ve never experienced any pain with any of the work they’ve performed. I’ve had a couple of crowns and both have fit perfectly the very first try. I am staying with them!

I recently came here for my initial visit and Linda at the front desk was very helpful when I was unsure of my dental insurance coverage. She went out of her way to search the different providers and then explain to me what my coverage includes. I was seen on time and the dentist was very professional. Based on my experience, I would recommend this office.

My last experience with dentist was in Germany. I came to Gentle dental because of location as it is close to Melrose. Overall the experience with the doctor was average bur not bad, front office was supportive, the waiting time was too long, though I came in time.

I have never been so disgusted with a dental office. I had braces on and when I was having my teeth cleaned the dentist/​hygienist broke a wire and 2 brackets. I also came out looking like I got into a fight. I would never recommend this place ever to anyone. EVER

I have been here twice and waited nearly an hour to be seen, even with an appointment. The first time I actually went home and rescheduled my exam. The second time, I complained after being left alone in an exam room for 45 minutes. When the dentist finally came in she was rude and abrupt. I would NOT recommend this dentist.

I contacted Gentle Dental a couple of weeks ago because my gums are receeding. I got really nervous about one of my teeth falling out so I immediately started looking for a place to go. Like a lot of people, I waited until it got bad to look for treatment. I sent out a burst of emails and immediately received a response from Beth the office manager. She told me that I’d already taken the first step to saving my tooth and that we could set me up with a free consultation with their gum specialist Dr. Adler. I made my appointment for the next day.
After I met with Dr. Adler (SO nice and seeing how nervous I was prescribed a low dose of anxiety medication) I made an appointment with one of the general dentists (I forgot his name). The appointment went very well, with the xrays and the exams. I have an appointment to go back for my deep cleaning in a couple of weeks and I’m not as nervous as I was taking the first step.
Two months ago, I was laid off. One of the things I was most nervous about was the fact that I don’t have dental insurance and I was certain the cost to fix my mouth would be ridiculously high. For the initial exam/​xrays there is a new patient special of $ 57 — totally affordable. And while the office doesn’t take payment plans on the work, they were very open about a couple of options I had in order to get my mouth back into good health.
The whole team from the first moment I walked in until I left the exam made me feel so comfortable. They all know what they are doing — and they were extremely friendly to my brother who accompanied me to the appointment.
I’m sure I’ll revise the rating once I’ve had my deep cleaning done in a couple of weeks.
UPDATE: The deep cleaning was good, the periodontist extremely knowledgeable. What rubbed me the wrong way was the discount I was supposed to get for writing a review. It was like it was never promised. Do what you say you’re going to do.

I switched to this location after going to Gentle Dental’s Chelmsford, then Methuen locations. The prices are reasonable, they bill my dental insurance directly with no problems. I am able to get evening or weekend appointments which work great with my busy schedule. The staff and doctors were nice. I will return for future work.

Be forewarned. If you write a negative review of your experience of Gentle Dental, they will track you down and you will receive a call from their head PR guy whose job it is to convince you that your experience was great and the company deserves your money. Sick stuff. You don’t believe me. Try writing a negative review and see what happens. I happened to have an unusual name so it was easy for them to track me down.

I went here for an exam and the dentist was very very nice and incredibly informative. I went back for my cleaning and the hygienist was rough, unfriendly, and un-​thourough. I am going elsewhere for my next cleaning!
My boyfriend goes here and he is getting a ton of work done! The receptionist/​schedulers ALWAYS mix up his times and always make him wait forever, even if he gets there early or on-​time. If we had more money, we would not still be going here. I guess in this case, you get what you pay for.