Candlewood Suites Memphis

I am currently staying here for work. After just 4 days my truck was broken into. Two of the Shelby County Sheriff’s deputies who responded to make the report said that it is a common occurrence at this hotel for cars to be broken into.
Hotel management refuses to replace the $ 400 Worth of items stolen from my truck at 7am in broad daylight.
The security cameras at this hotel are apparently useless, as they couldn’t get license plate info from the vehicle involved in the theft, even though it was parked within 30 feet of the hotels entrance.
There are 2 entrances to the hotel’s lot you would think that after multiple guests automobiles are broken into with items stolen and damage to vehicles that the hotel would step up the security and at least employ the use of better cameras to try to protect their guests as well as their belongings while on hotel property.
THEY HAVE NOT!

As an IHG Platinum member, I have stayed at numerous other Candlewood locations throughout the US. This location does not meet my expectations for the following reasons.
1. The facility is not well maintained–
The laundry room frequently had water pooled on the floor and only 2 washers. One of the dryers was broken for the 2 months I was staying.
The side entrance door was inaccessible from the outside because the card reader appeared to be ripped out of the outside of the building.
The quality of the weekly maid service was also sporadic. Some weeks the toilet and floors didn’t get cleaned and fresh linens were marginally replaced.
The TV service left me guessing as to which channels were available. I asked for a guide and I was told that the channels were different in every room.
2. Previous Candlewood locations have offered a weekly hospitality night with a light meal. For extended stay guests this served the purpose of providing time for the guests and staff to interact with each other. This Candlewood doesn’t offer this. I asked about this and I was told that they resent other locations that do offer this because it exceeds the minimal standards.
My approach with any business that I am reviewing is to honestly express my concerns and to allow them an opportunity to address my issues. My overall experience and my review will be rated on how these issues were handled. I will always try to give the business the benefit of doubt. In this case, the management «Steve» had excuses for each of the issues that I brought up. He seemed only interested in justifying why things couldn’t be done better and blaming others. This left me with a negative impression.
At checkout, Steve let me know that he needed an overall 10 rating for my stay, and he asked me if I would provide this. I did not respond since I knew I couldn’t honestly provide this. He then tried to bribe me with some hotel points if I would give him a good rating. This is a sure sign that he deserves the worst possible mark!
Steve could learn from his staff who seemed overall more attentive and responsive to the customer needs

Update– the GM for this location has contact me personally and comp. 2 nights off my 4 night stay. He was extremely apologetics and seemed very upset that my stay was not satisfactory. I may try to stay again, but only because this location is in the perfect spot for everything I need to do in Memphis. However, my advice to the owner would be to update his hotel and increase his nightly stay charge to cover the cost. I would happily pay a little extra for such a great location.

I’ve been to candlewood’s all over the us and this is by far the worst one I’ve been in

CAR BROKEN INTO!!!
If I could give this hotel a lower rating I would.
First night I got in late and we were moving so my car was packed full of my belongings. Didn’t want to unload everything for just a night. Locked it up and didn’t think twice about it. That night my car got broken into. They took everything they could. Days later the cops called us and told us that their were spider webs on the cameras so they couldn’t see anything that happened.
Not to mention towels, tissues, and toilet paper was bottom of the line.
DON’T WASTE YOUR MONEY!!!

Good value for the money, but a Staybridge or Embassy Suites it is not.
Towels were not soft, tissue like cardboard and bed was hard as a rock. One of the worst beds I’ve ever received in a hotel. Made me miss Hampton Inn for their beds!
Service was ok but not top notch. Go here for price, location or necessity but not comfort or luxury.