Holiday Inn Express & Suites Memphis Southwind

We stayed a week and loved it! The staff was just terrific. The rooms where clean. We would definitely stay there again.

Stayed here July 2015. Quiet great staff clean rooms. The price was great too. The shopping and restaurants were close by

(IHG Platinum Member) This hotel is a strange one. The rooms are extremely clean and the cleaning lady never skips a beat in restocking my room. The food was good and they are friendly and upbeat when greeting you for breakfast, however; I encountered a problem with the Internet during my stay. When I called the front desk and asked them to reset it, I was told that it has been doing this all day. I’m a little confused as to why no one was called out to fix the problem when it had been happening all day. I am unable to send some extremely important work related documents to my business because they are just waiting this issue out… There is a gentleman two or three reviews down that had an issue with billing, he mentions the staff being unappreciative and uncaring of his business. I believe I am encountering the same issue.

Kind of hard used but okay room, however hotel staff are CLUELESS and INTRUSIVE! We checked in late after a long drive, get in the room fine, and we all (2 adults 2 kids) go to sleep. 90 minutes later, at MIDNIGHT, the room phone rings. It’s the hotel Front Desk staff calling to see if everything is all right. REALLY? They woke everyone up and ticked us off. NOT SMART HOSPITALITY.

I am an IHG platinum member and stay at a hotel over 50 nights a year. My experience at this hotel has made me switch from two years of staying solely at IHG to Hilton Hotels. I stayed at this hotel for two nights by myself. I received the bill and found out they had charged me for 2 rooms for one night. I asked for it to be changed because it was incorrect and was told that they couldn’t without a manager and without accounting. The manager wasn’t coming in that day and naturally I had to leave for work. I called when I returned home to be told to call back on Friday at 10 when the manager gets in. I called and was told to call Monday at 9 when the manager gets in. I called Monday at 10 and was told to call when the manager gets in on Friday (see a trend here). I then decided I was going to e-​mail IHG customer relations. One hour later I received a confirmation email acknowledging they had received my email and that someone from this particular hotel would get back with me within 48 hours. I gave the hotel the benefit of the doubt and waited 72 hours. On the third day I decided to call HQ and tell them my scenario. At that point someone from HQ connected me with someone in management at this hotel. After 20 minutes of being treated as though I was in the wrong they sent me a new fixed receipt. When I opened the receipt, it wasn’t in a printable format. I wrote HQ to document my complaint and received another email recognizing my problem and was told in 48 hours I would hear from someone at IHG. That was 4 days ago. The one time you experience a problem with them you will realize how little they care about your business or the problems that they create for you. If you are staying in Memphis on business, stay at the Ramada in Germantown, or the doubletree downtown or the Hilton downtown. Just don’t stay here

We had a king suite. Nice and clean room and very spacious. Staff at front desk friendly and helpful and when we checked out and stated we did not have a hair dryer and we were disappointed with the wifi kicking us off constantly we were given 300 points for our Priority Club.

Great stay. Zero problems after a three day stay. We booked our family vacation online. The check-​in process was extremely friendly and smooth.
Our room seemed to be newly remodeled.

I don’t know whats worse, this hotel or the fact that Bank of America put me up here for work. This is the worst hotel experience I’ve ever been in. Things were fine for the first couple of days. No complaints, timely wake up calls, the free breakfast was nice and filling. Then came the days after I asked the staff to change the sheets. Friday night, go to bed, wake up next morning with what is either a rash or bed bug bites on my arms from sleeping. I figured because of the pattern the bites were marked, it was from sleeping on my side. I didn’t come to conclusion it was bed bugs until after it happened a second night in a row. My brother who was sharing the bed with me when he came to visit, didn’t have a scratch on him, mainly because he slept on top of the sheets. I woke up in the middle of Saturday night, lifted my shirt and it looked like I had hives from the sleeping in the bed. Stomach, back, sides, all covered in what looks like bug bites. I say fuck it, and sleep on the top of my sheets and I wake up with less bites, but this time on my arms from having them under the pillow.
I ask to switch rooms, which the hotel obliges, but when I get to the next room. I open up the sheets just to be safe and there is a nice long female hair in the middle of the bed. Disgusting. After I unpack my clothes the second time, I use the bathroom and find a peanut butter and crackers wrapper in the toilet, to which I took a picture of and then told the front desk. I don’t understand why or who would use a toilet in that manner. I wouldn’t have mentioned anything if it were in the trash where wrappers belong after eating the crackers. It’s at this point in the review that I should mention that I’m going to be here for another 5 days. So anything from here on out is going to get mentioned. This is going to skew my definition of southern hospitality greatly.
I figure out that the sheets are the problem, buy some detergent, and wash them myself. Coin op laundry costs about $ 2.25 for a load. I ask the lady at the desk for change for a $ 10, and she only has $ 2 in quarters. One of the other guys doing laundry figured out a way to get a free dryer use without spending the money. Many thanks to him. I wake up the next day I don’t have a problem. I wake up the next couple of days and I still have the itches. I tell the staff to not change the sheets and that I think their detergent is the problem. There was one day that I couldn’t find the remote and I didn’t get a new one until the next day because the staff couldn’t find one and really couldn’t help at all. Manually changing the channel to a TV while getting hives from the bed I was sitting on is just how I wanted to spend this work-​away-​from-​home trip.
I did get a remote the next day. It worked on the first try. The housemaid probably found the remote when she was undoing the sheets and found a remote in them. All in all, I didn’t really like staying at this place. I would’ve preferred to stay at some place that had a little better service and didn’t give me hives from the bed sheets.

I’m quite torn here… the hotel itself was all right. The room was pretty modem, and was quite comfortable. It was also pretty quiet, considering the distance from the freeway. My biggest complaint here was the service. I called the hotel at about 11:45pm on the day I was going to check in, and made a point to tell them that I was going to be late, possibly after midnight. The woman I spoke with appreciated the phone call, and was holding my room for me — also saying that she told the next shift that I would be coming. So, I showed up there at about 12:05, waited in line for about 15 minutes before it was my turn, and gave the woman at the counter my name. She looked and said she couldn’t find a reservation under my name, and that I wouldn’t be able to stay since they were out of rooms… I was absolutely stunned. I had just driven hours to get here, and had confirmed the booking just 20 minutes prior, and she can’t find it? I offered to get a printout of my paperwork… not their fault, but I had to walk quite far to my car (hauling my luggage behind me — no offer was made to store it for a few minutes) to get the printout. Of course, somebody else had come in who had 4 rooms reserved… another 20 minute wait. I got back up to the front, handed over my paperwork… she still couldn’t find the reservation… speechless at that point. Finally she looked in a pile of «express bookings», where she had already looked 3 times, and found the booking there. She asked my name, again (4^th time at this point) — I stated it very clearly as I pointed to both the name on my printout as well as her copy of the booking… still stunned. She blamed it on a «computer error»… nice way to try and avoid the blame!
Finally, nearly an hour after arriving, I was in my room… and again it was nice… no complaints with the room itself. However, I’ve stayed in a lot of hotels as I travel a lot for business… I can’t say I’ve ever had